HomeComplaintsRizk Casino - Player’s deposit seems to be lost.

Rizk Casino - Player’s deposit seems to be lost.

Amount: €200

Rizk Casino
Safety Index:Very high
Submitted: 11 Jan 2023 | Resolved : 12 Jan 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Finland deposited in the casino but the amount wasn’t credited to her casino balance. The player confirmed the issue was resolved.

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1 year ago
Translation

The €200 deposit made on January 1, 2023 was never played, but did disappear from the bank account. I have been in contact with my bank, Trustly and the casino, but the matter is not progressing anywhere even though all the requested documents have been delivered to the casino support-fi@rizk.com after several conversations with the chat customer service where they only say that the matter is currently being investigated and it is not progressing anywhere as today already 11.1. 2023


Automatic translation:
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1 year ago

Dear pia1and,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, which you’ve already done. They need to investigate, but bear in mind, that it’s a complicated process that might take up to a month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

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1 year ago
Translation

Thanks for the answer! The casino has now found the lost deposit and returned the money to my account so it's all right!!

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1 year ago

Dear pia1and,

I'm glad to hear that your deposit was found and credited to your account. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

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