Rizk Casino - Player's bonus winnings have been confiscated.

Rizk arbitrarily voids a 7000e tournament win. I have been a loyal player at rizk for years and have never had any problems and the promot worked normally. I traditionally received an email notification about the promo and went to the Rizk page. I still confirmed the customer service rules and from there the responsible promo team still approached me via email and confirmed the rules. I deposited another thousand money and played the tournament. According to the rules of the tournament, I won the tube 6 times correctly and won 7000e. I approached customer service because I am making a profit, and I will be notified of the following "

Hi Jarkko,

Thank you for your message.

We have now investigated your case with our respective Department and they confirm that unfortunately you are not eligible for our promotions and bonuses. We apologize for any inconvenience this may have caused.

If you have any questions, please do not hesitate to contact our customer support again. We are always happy to help.

Have a nice day.

Regards,

Ella

Rizk Customer Service. "

That is, completely arbitrarily when I happened to win the promo, they blocked me out of the promo and an hour before confirmed the tournament rules to me personally.

Dear Jarkko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Casinos are allowed to stop offering bonuses to certain players, and we believe that it is okay as long as it doesn't influence any currently active bonuses or previously accumulated bonus winnings.

Do I understand correctly that the casino informed you about this fact only after you managed to win?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much for your email. I am happy to hear that you managed to settle the issue with the casino directly. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.