Uudesta-Seelannista kotoisin olevalla pelaajalla oli ongelmia kasinotililleen tehtyjen talletusten kanssa. Talletukset vahvistettiin onnistuneiksi, mutta ne eivät näkyneet hänen saldollaan. Vaikka hän oli ottanut yhteyttä tukeen ja toimittanut tiliotteensa, hän ei ollut saanut rahojaan takaisin ja halusi kaikkien talletustensa palautuksen. Valitustiimi ilmoitti hänelle, että ensisijainen ratkaisukeino oli ottaa yhteyttä maksupalveluntarjoajaan saadakseen virallisen maksuvahvistuksen, jonka käsittely kasinolla voi kestää jopa kuukauden. Koska pelaaja ei vastannut, valitus suljettiin, mutta hänellä oli mahdollisuus avata se uudelleen tulevaisuudessa.

Kanadalaisella pelaajalla oli vaikeuksia nostaa voittojaan online-kasinolta. Kasino väitti, että ongelma johtui palveluntarjoajalta, Interacista, vaikka pelaaja oli vahvistanut pankkilleen, ettei hänellä ollut ongelmia. Kasino ei ollut tarjonnut vaihtoehtoisia nostomenetelmiä ja oli jatkuvasti perunut pelaajan nostoyritykset. Pelaajalla oli myös ongelmia henkilöllisyyden vahvistamisen kanssa, koska kasino oli hylännyt hänen tiliotteensa useita kertoja. Useiden edestakaisten ja valitustiimimme osallistumisen jälkeen pelaajan tili oli vihdoin varmistettu. Pelaaja pystyi nostamaan varansa pankkisiirrolla Interacin sijaan, ja varat olivat saapuneet onnistuneesti. Valitus oli sitten merkitty "ratkaistuksi".

Player complained that he was allowed to open an account in this casino despite the fact that he had self-excluded himself permanently in all casinos with the same group owner. Player had made some deposits and lost and he demanded a refund. Casino replied that at the time when the player self-excluded himself the casino was owned by a different group and thus the delay in accounts verification after the acquisition. The player complained about the slow responsiveness of the casino. No more update.

Player complained that after he won a large amount he was asked by the casino to send all kinds of identity-proving documents. Additionally, he was asked to send another proof of address and was told to upload it via the website but as his account was suspended he was unable to do so so he sent it via email but the casino kept telling him to upload it via the website. Then he was asked to send again a bank statement. He didn't understand what was wrong with the statement he had already provided recently but the casino wouldn't clarify this for him. The player felt he was being mistreated. Casino support manager replied to him several times that his matter would be carefully investigated. No more update since.

Abyrvalg Saksasta käytti vahingossa VPN: ää ja seuraavana päivänä heidän tilinsä oli suljettu. Pelaajaa pyydettiin ottamaan yhteyttä korkeampiin viranomaisiin, asiaankuuluvaan sääntelyelimeen. Asiaa ei ole päivitetty ja se on edelleen ratkaisematta.

Player complained that while he had been playing a game and winning there was a malfunction that caused an unfair result. Player reported this to the casino which was taking a very long time to reply. They replied they were waiting for the game provider to investigate on this. No more update since.

Aikaisemmin tällä kasinolla oli aivan liian paljon valituksia, mutta siitä lähtien, kun Betsson-konserni osti sen maaliskuun lopussa 2017, se muuttui paremmaksi, paljon paremmaksi. Tämä valitus on vuodesta 2015 lähtien, jolloin pelaajan tili suljettiin pysyvästi 4500 euron varoillaan edelleen siellä. Kasino sai kaikki tilin tarkistamiseen tarvittavat asiakirjat ennen niiden tekemistä, mutta sulkemisen syy jäi tuntemattomaksi. Myöhemmin kasino sanoi, että tili oli tutkinnan alla ja he ottavat yhteyttä pelaajaan päivityksen avulla. He eivät koskaan tehneet, ja valitus jätettiin ratkaisematta.

The player, James deposited £547 and won £3,587 in total. He wanted to request a withdrawal but learned that his account had been closed because he had previously closed an account at the casino's sister casino, Thrills. The casino said that the player had self-excluded himself from the sister casino, now claiming it was a different casino, Kaboo. The player said that he closed his account and provided evidence that he had received advertisements from Kaboo casino, which shouldn't happen to self-excluded people. After some back-and-forth discussion, the casino hadn't provided enough evidence to support their claims of self-exclusion of the player and the complaint stays unresolved.

The player, Iand, complained that he wanted to deposit £20 but deposited £100 by mistake. He contacted the live support and asked for a refund. However, his account got closed and when he asked for a reason, the live support replied to him that he had self-excluded himself from a sister casino site. He asked why his account hadn't been closed in the past eight months or why they had accepted his deposit. The casino then replied in the complaint that his deposit would be returned to him. There is no more information on this case available.