Rizk Casino - Player’s account has been blocked.

I have a problem with this casino they blocked me unfairy. I requested a subject to access request and not closure.

History

I made a subject to access request under the dpa 2018 and not account closure.

They said i made account closer which is totally false.

Dear itwolkowski0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

I think you misunderstand my complaint.

I request for subject to access request under the Data Protection Act 2018 under the laws under this act.

I did not asked for my account to be closed down or blocked I think you misunderstand my complaint properly please note that I have a spellings and grammar issues I think you casino guru equality act 2010 under discrimination against a disabled is against the law to discrimated my words and all.

I understood that you wanted to access your account but it's been blocked. What information did you request from the casino? Are there any funds being held by the casino?

I do apologize if you think that we discriminate against someone. I can assure you that you are mistaken.

It's all sorted now I sent them a email and their response is fine.

No further action from casino guru

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, itwolkowski0, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru