Betsson Casino Review

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Peru is displeased with the duration of the process which accompanies the account verification. We rejected the complaint because the player didn't respond to our messages and questions.

A player from Finland complained that the casino denied his withdrawal request without providing any explanation him. It was impossible for the player to get in touch with a casino representative and the complaint remained unsolved.

After the player won £3,010, their account was closed due to the wrong information that they gave to the support team through a phone verification. The information was incorrect while there was four years age difference. The casino decided to return the player's deposits and to close the account. The player asked for a relevant reason why the account was closed but the casino claimed that they made a decision and it is final. The player asked the casino to show the proof of the phone conversation but the casino declined to do so because of the company policy they are not allowed to share this kind of information with third parties. There is no further information about this case.

Throughout the year 2011, the player deposited €500 and received €30 in the extra bonus. When the player fulfilled the wagering requirements, they requested a withdrawal of €637. The casino sent the player an email which stated that they would have liked to call them on the phone. After that phone call happened, the player never heard from the casino again. When the player contacted the live chat, they informed them that the account had been closed due to the security reasons. The player asked for the deposit to be returned to them and asked ThePogg for their help. ThePogg contacted the casino where they informed them that they were not able to discuss the player's issue with a third party. The case remains unresolved.

The player from Canada had experienced difficulties with withdrawing his winnings from the online casino. The casino had insisted the issue was due to a provider, Interac, despite the player having confirmed with his bank that there were no issues on his end. The casino had offered no alternative withdrawal methods and had consistently cancelled the player's withdrawal attempts. The player had also faced problems with identity verification as the casino had rejected his bank statement multiple times. After several back-and-forths and the involvement of our Complaints Team, the player's account had finally been verified. The player was able to withdraw his funds using a bank wire transfer instead of Interac, and the funds had arrived successfully. The complaint had then been marked as 'resolved'.