The player from Argentina had reported that his Betsson Casino account was suddenly blocked while he was engaged in a slot game, and he was unable to get in touch with the casino. After the Complaints Team had engaged with him and extended the complaint resolution timeline, the player had managed to resolve the issue independently. Consequently, we had marked the complaint as 'resolved'.
Betsson Casino AR - Player's account has been unexpectedly blocked.
Amount: $17,000 ARS
Betsson Casino AR
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, I'm having a problem with the Betsson Casino. I was playing the slots as usual when suddenly, the game closed and my session ended. When I tried to log back in, I got a message saying "account blocked".
I tried to get in touch with the casino, but the page won't load.
Automatic translation:
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1 year ago
Dear lucasyubi,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do I understand correctly that you were logged out of your account during a slot game and then you were unable to log back in? When exactly did it happen?
Have you communicated this issue with customer support?
Could you please confirm if you passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Dear lucasyubi,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
It's been a week since said complaint, I already solved it by my means
Automatic translation:
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1 year ago
Dear lucasyubi,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
