The player from Germany has sent GDPR request to casino without getting any feedback. Player’s complaint has been resolved successfully.
CasinoEuro - Player is enquiring more infotmation about GDPR procedure.
Amount: ??
CasinoEuro
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
The casino hasn't responded to my GDPR request for over 2 months.
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2 years ago
Dear Erik,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronela,
I sent two e-mails to Support-en@casinoeuro.com on December 17th, 2021 and December 27th, 2021 with a request for information according to Art. 5 GDPR and have never received an answer so far.
Kind regards
Eric G*****
Edited by a Casino Guru admin
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2 years ago
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A copy of my stored personal data, including the transaction list with all deposits and withdrawals as well as game history.
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2 years ago
Is your account still opened? If yes, you should be able to access your game and cashier histories.
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2 years ago
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The account has been permanently closed and unfortunately I no longer have access to the data.
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2 years ago
Translation
Hello Petronela,
the casino replied. You can close the case.
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Erik, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
