The player's account got closed after requesting a withdrawal. The complaint was resolved as the casino reopened the player's account.
Super Casino - The player's account got closed.
Amount: €1,000
Super Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I asked for my account to be deleted. No answer, then played and also won. requested information. Account was fully verified. Then received an email my application was rejected, you still need a phone bill. submitted. With the request to pay off the balance and only then to close the account. No Answer. Then email received, account would be closed. Live support says he can't help me. How do I get my money now?
Automatic translation:
Public
Public
2 years ago
Hello Esther,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Super Casino. Please allow me to ask you a few more question before we would move forward.
Was this your first ever withdrawal request from the casino? When exactly did you ask to close your account and when did you request for the withdrawal? Did you request for a self exclusion or mentioned any gambling addiction or just simply to block your account?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
No, I have already requested a payout twice. Receive these too. But then I asked for the solution of the account. I just said I don't want to play at this casino anymore. That was in the morning of June 2nd. Since I didn't hear anything until the afternoon, I played again and won. 1000 Euro. My account was open! You can only have 500 euros paid out, so the first application was made. Then on June 3rd I got a request to submit a phone bill. I did it immediately. A few minutes later I received an email that my account was successfully deleted. Despite several emails asking how I can get my money now, no answer
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