The player's account got closed after requesting a withdrawal. The complaint was resolved as the casino reopened the player's account.
I asked for my account to be deleted. No answer, then played and also won. requested information. Account was fully verified. Then received an email my application was rejected, you still need a phone bill. submitted. With the request to pay off the balance and only then to close the account. No Answer. Then email received, account would be closed. Live support says he can't help me. How do I get my money now?
Ich hatte um die Löschung meines Accounts gebeten. Keine Antwort, dann gespielt und auch gewonnen. Auskunft beantragt. Konto war vollständig verifiziert. Dann eine email erhalten mein Antrag wurde abgelehnt, man braucht noch eine Telefon Rechnung. Eingereicht. Mit der Bitte das Guthaben auszahlen und danach das Konto erst zu schließen. Keine Antwort. Dann email erhalten, Konto wäre geschlossen. Live support sagt er kann mir nicht helfen. Wie komme ich jetzt an mein Geld?
Hello Esther,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Super Casino. Please allow me to ask you a few more question before we would move forward.
Was this your first ever withdrawal request from the casino? When exactly did you ask to close your account and when did you request for the withdrawal? Did you request for a self exclusion or mentioned any gambling addiction or just simply to block your account?
Looking forward to your answer.
Regards,
Nick
Hello Esther,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Super Casino. Please allow me to ask you a few more question before we would move forward.
Was this your first ever withdrawal request from the casino? When exactly did you ask to close your account and when did you request for the withdrawal? Did you request for a self exclusion or mentioned any gambling addiction or just simply to block your account?
Looking forward to your answer.
Regards,
Nick
No, I have already requested a payout twice. Receive these too. But then I asked for the solution of the account. I just said I don't want to play at this casino anymore. That was in the morning of June 2nd. Since I didn't hear anything until the afternoon, I played again and won. 1000 Euro. My account was open! You can only have 500 euros paid out, so the first application was made. Then on June 3rd I got a request to submit a phone bill. I did it immediately. A few minutes later I received an email that my account was successfully deleted. Despite several emails asking how I can get my money now, no answer
Nein, 2x habe ich schon Auszahlung beantragt. Diese auch erhalten. Ich habe aber dann um die Lösung des Accounts gebeten. Ich habe nur gesagt, dass ich in diesem Casino nicht mehr spielen möchte. Das war morgens am 2. Juni. Da ich bis nachmittags nix gehört habe, habe dann doch noch einmal gespielt und gewonnen. 1000 Euro. Mein Konto war ja auf! Man kann immer nur 500 Euro auszahlen lassen, daher den ersten Antrag gestellt. Dann bekam ich am 3. Juni eine Aufforderung ich solle eine Telefonrechnung einreichen. Habe ich sofort gemacht. Einige Minuten später kam eine email, dass mein Account erfolgreich gelöscht ist. Trotz mehrerer emails, wie ich jetzt an mein Geld komme, keine Antwort
Thank you Esther for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
Thank you Esther for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
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