iWild Casino - Player's verification process is delayed.

hey im having trouble with the verification proccess with Iwild casino. they asked me for a picture of me with my passport and their websit open in the picture . i provided about 5 total pictures they can choose from and they responded with: ''So we can proceed with the verification procedure, please provide a photo of your ID document that is fully seen and not cut.

Also, you need to provide your selfie with your ID document in hand in front of our website in better quality as the information on your document should be clearly readable and your face should be fully seen, thank you.''

the pictures i sent has everything they required from me so now i dont know what else i can do.

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Dear kristia, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila G.