WishWin Casino - Player faces delayed assistance for account issues.

Gentile casino guru,

Oggetto: Reclamo per mancata assistenza

Con la presente segnalo che da due mesi sto tentando di inviare il mio estratto conto, ma viene sistematicamente rifiutato senza spiegazioni. Inoltre, le mie email non risultano essere ricevute o prese in carico, e al momento non ho alcun modo per contattarvi tramite altri canali. Chiedo cortesemente una verifica immediata e una soluzione definitiva al problema.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WishWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• How did you learn that your document submission is being rejected?
• Could you explain in more detail whether you were in contact with the casino via email only? Have you communicated with support via live chat as well?
• Did you achieve your current balance with the help of a bonus?
• Were the other documents you provided to the casino for verification approved?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas