The player from Germany had deposited 250 euros via instant bank transfer on January 19, 2026, but the funds were not credited. He was then unable to log in to his account, receiving a message that his email address did not exist, while support continued to provide the same response regarding the missing deposit. The issue was resolved when the deposit was finally credited to his account after several days. We marked the complaint as resolved following the player's confirmation that the problem had been addressed.
Oro.gg Casino - Player’s deposit is delayed and account is inaccessible.
Resolved
Our verdict
Case closed
Amount: €250
Oro.gg Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
3 months ago
Translation
Hello,
On January 19, 2026, I deposited 250 euros via instant bank transfer.
The money was not credited.
Support has been saying the same thing for a day now. We're working on it...
Today I tried to log in and lo and behold... your email address does not exist...
So I can't log in and according to support, the money hasn't been credited either.
Please help!
Automatic translation:
Public
Public
3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 months ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions for clarification.
- Have you made any successful deposits into this casino in the past?
- Have you contacted your payment provider to inquire about the status of the missing transaction?
- Have you reached out to the casino’s customer support after you realized that you were unable to log into your account?
- Have you double-checked that all your login details were entered correctly?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
3 months ago
TranslationHello,
My deposit was added today after several days.
Done, thank you!
Automatic translation:
Public
Public
3 months ago
Dear Tuscani090283,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
