Betsson Casino - Player’s winnings haven’t been received yet.

Goodnight!

Very nice to have this site to inform and help us.

I play mainly in 2 Casinos. Mr.Bet and Betsson. I admired Betsson for the speed of receipts, fast even on weekends.

It so happens that I've been trying to withdraw 16K since last Sunday (09/18).

But they always reject. I made 3 attempts, the last being the lowest value.

I got in touch through the Casino chat, I made an email but so far no response. An attendant says it's relative to my Pix limit.

I know that to receive, there is no limit.

Are there any rules I don't know about?

Dear marcooyama,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear marcooyama,

Have you received your withdrawal from the casino yet?

Good morning Kristina!

Thank you very much for your support.

No, that account has not yet responded to the withdrawal request.

There was also no response from an e-mail reply to Betsson.

At this very moment there is a withdrawal of 2,000 BRL pending since yesterday (01/10). I did a lower value test.

Not yet resolved.

Thanks again for the support.

Hello Kristina!

Just letting you know:

The value has been received!!!!😉😉🤗🤗

It was credited today by Pix!

Thank you very much for your support.

I will make a report. It's a theory, but even Betsson herself couldn't answer.

We know that every Casino has weekly or monthly limits on withdrawals.

I am a player of several Casinos. I obtained gains in another Casino, and in the month of September I removed quite expressive values.

We know that there are payment "intermediaries", in this case here in Brazil (companies responsible for carrying out financial transactions).

Could this limit of one Casino interfere with another? Could it be that despite different Casinos, the intermediary would be the same?

I made the request for the last withdrawal on 10/01, that is, "zero" the limit of receipt.

For this reason, the payment may have been processed.

I believe this is important information for similar cases. Despite different Casinos, the limit to receive may be the same perhaps per ID.

I hope I have contributed in some way.

Big hug and great work.

Att.

March

Awesome news, marcooyama. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.