The player struggles to withdraw his balance as the casino accused him of having multiple accounts. The complaint was closed after the player contacted us that it has been resolved with the casino.
Betsson Casino - The player struggles to withdraw his balance.
Amount: €1,758
Betsson Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I registered and then they kept contacting me by phone and email so that I could identify myself and a few days ago I made an identification and then a deposit. Everything was working normally.
I won an amount which I went to withdraw, they canceled my withdrawal twice and blocked my account. I didn't have access.
I contacted them to ask why and they told me that I had another account which I didn't remember. I told them well then why did you let me open a second account and even deposit normally?
Their answer was that the withdrawal will be done normally and that I should send them the bank account without telling me why they identified the second account. In fact, they told me before I made a deposit that your account is fully identified Welcome to Betsson.
I sent them what they requested and they rejected it telling me to resend it.
I sent it again and they said they would get back to me as soon as possible.
I waited long enough and they didn't communicate.
I emailed them they don't respond.
I sent them to the chat giving me vague and generalized answers about the transaction completion time.
and I ask since you allowed me to open a second account, by what right do you not return my balance.
They are scammers, they let you open a 2nd account to grab the deposit you made and then they don't respond and block you.
Are these the legal companies that hold a license in Greece?
I have pictures of all my conversations with them. I will send them to you so you can see what frauds and liars they are.
Automatic translation:
Public
Public
1 year ago
Hello Blackwolf,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betsson Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise how long have you been registered in the casino? When exactly did they close your account? Is your casino balance accumulated from real money or did you use any bonus? Does anyone from your household also play in the same casino?
Looking forward to your answer.
Regards,
Nick
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