Complaints about Betspin Casino and related casinos (20)
We have conducted extensive research on the web and as a result we have found following 20 complaints on Betspin Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Betspin Casino a Very Good reputation.
Direct complaints about Betspin Casino
No reaction, good regulator
Black points: 250
The player's withdrawals were canceled and her winning was confiscated.
The player, Annmarryafool, had played at the casino for a few days, made multiple deposits and received multiple bonuses some of which she managed to roll over and ended up with a total of £2,728 in winning. During the few days of her playing, her withdrawals were all canceled and after she finished playing, all of her money had been removed and she was left with a £200 balance. The casino never responded to the complaint and it remains unresolved.
Complaints on related SuperLenny Casino (Same management)
Insufficient evidence from casino
Black points: 1168
The player was accused of being self-excluded at two different casinos.
The player, James deposited £547 and won £3,587 in total. He wanted to request a withdrawal but learned that his account had been closed because he had previously closed an account at the casino's sister casino, Thrills. The casino said that the player had self-excluded himself from the sister casino, now claiming it was a different casino, Kaboo. The player said that he closed his account and provided evidence that he had received advertisements from Kaboo casino, which shouldn't happen to self-excluded people. After some back-and-forth discussion, the casino hadn't provided enough evidence to support their claims of self-exclusion of the player and the complaint stays unresolved.
The casino found out the player was self-excluded at the casino's sister site and closed his account.
The player, Iand, complained that he wanted to deposit £20 but deposited £100 by mistake. He contacted the live support and asked for a refund. However, his account got closed and when he asked for a reason, the live support replied to him that he had self-excluded himself from a sister casino site. He asked why his account hadn't been closed in the past eight months or why they had accepted his deposit. The casino then replied in the complaint that his deposit would be returned to him. There is no more information on this case available.
The player's account was closed due to a self-exclusion at the casino's sister site.
The player, Pandrop22, won and submitted a withdrawal for £1,400 and kept playing with his remaining balance. He was disconnected from the site and when he tried to log back in, he failed and when he tried to reset his password, he couldn't get a proper response from the support. After that, he got refunded £400 (assumed to be his deposit) and was told that his account had been closed because of a previous self-exclusion in a sister casino, Kaboo. The player said he merely closed his account there because of his losses and didn't self-exclude himself. The casino told him to forward it to an authority and that they wouldn't continue in the discussion.
The player's account was suspended due to accusations of broken rules of the casino.
The player played with a bonus and managed to complete the wagering requirements with €5,700 in total winning and sent his documents for verification. About two weeks later he received an e-mail about his account being suspended due to the evidence showing his account used the same IP address as the accounts which breached the terms and conditions of the casino. The player denied these claims and the casino replied that there's nothing more they could do and he should contact MGA if he wanted to pursue this further. There is no more information provided.
Complaints on related Highroller Casino (Same management)
Delayed payment, likely paid
Black points: 100
Player pointed out to the fact that he didn't have any issues with a withdrawal before, that is why this delay in payment transfer surprised him. He was in touch with the casino support who told him there had been a global outage in payments and that he might've been affected. No more update since, the player has probably been paid.
Complaints on related Thrills Casino (Same management)
Stupid excuse or fraud
Black points: 2880
Player accused of being from a restricted country, all funds seized.
Player complained that after he opened an account, made a deposit, won and asked for a withdrawal his winning was seized as it turned out he had been playing from a restricted country and his winning was canceled, only the deposit returned. Player didn't understand how come he had been able to play despite being from a restricted country. Casino replied that it was stated in the terms and conditions and the situation of him being able to play was temporary, then they said it was due to a technical issue. Player was advised to seek further help with the licensing authority.
Player complained he played in the casino with his real money but as his wife had already had an account there so he was not eligible for a welcome bonus. After he made some winnings his account was blocked. Casino replied this was because only one account is permitted per a household and later they also pointed out to the fact that the player had self-excluded himself from the group of casinos that belong to the same brand. Player's deposit was returned.
Player complained the casino had transferred the money to a wrong bank account. Player didn't understand this as two days prior to this withdrawal he had successfully received one withdrawal. Casino replied they had asked a bank to track down the payment and that it might take up to 16 weeks. Player was very upset about this fact, we don't know what was the final resolution of this case.
Fraud accusation, account blocked, all funds seized.
Player complained that after he had achieved some winning from a free bonus and made a deposit prior to the withdrawal of his winnings his account was suddenly blocked and the deposit returned to him. When he asked the casino for a reason they replied that the user was a fraud. Player refused strictly such accusation and provided proofs of him being in theright. He was advised to turn to the licensing authority.
Complaints on related Kaboo Casino (Same management)
Uncertain case, good regulator
Black points: 150
The terms and conditions were breached due to a self-exclusion at the casino's sister casino and all the funds were returned to the player's account.
Nicholas made a withdrawal previously without any problems. But when he requested a much bigger withdrawal of £9,246 he was denied due to a self-exclusion in their sister casino. He had no idea they were sister casinos and was also surprised that he was able to withdraw much smaller amount previously without any hesitation from the casino. The complaint remains unresolved and has waited for an answer from the MGA (Malta Gaming Authority).
The terms and conditions of self-exclusion were breached and all the deposits were returned to the player.
The player made three deposits and won £1,200. When the player tried to login into the account, the access was denied and they were asked to contact the support team. The casino informed the player that the account was closed due to the self-exclusion at one of their sister casinos. The casino decided to return the player's deposit. There is no further information on the case.
The terms and conditions were breached due to a self-exclusion at the casino's sister casino and the deposit was returned.
The player, MILNEJ2, requested a withdrawal of £360 and sent all the documents for verification. Shortly after that, his account was closed and the funds were returned to him. The casino claimed he self-excluded himself in one of their sister casinos. The player claimed that he didn't know about the other casino being their sister casino and was surprised that he was able to sign in with the same details, deposit money, and play. The casino apologized to the player for the inconvenience but there was nothing else they could do about it. There was no information online about these two casinos being sister casinos. No further information on this case is available.
The terms and conditions about self-exclusion were breached and all funds were returned to the player.
Joeshmo requested a withdrawal of £250 but was denied due to the self-exclusion at one of the casino's sister site. His winnings were confiscated and his deposits were returned to him. The player mentioned that there was no information online about these casinos being sister sites. There is no further information on this case and it remains unresolved.
The access to the account was denied and all the funds were seized without a relevant explanation to the player.
The player was denied an access into the account. When they read other complaints about self-excluded players at the casino's sister site, they realized that this would probably be the same case. The player didn't have any idea that these casinos were sister casinos. A player requested a refund of his deposits and AskGamblers had recommended contacting the MGA (Malta Gaming Authority). There is no further information on the case.
Show 5 similiar complaints with 384 black points in total
Complaints on related Guts Casino (Same management)
Black points: 3666
Player complained that he was allowed to open an account in this casino despite the fact that he had self-excluded himself permanently in all casinos with the same group owner. Player had made some deposits and lost and he demanded a refund. Casino replied that at the time when the player self-excluded himself the casino was owned by a different group and thus the delay in accounts verification after the acquisition. The player complained about the slow responsiveness of the casino. No more update.
Player complained that after he won a large amount he was asked by the casino to send all kinds of identity-proving documents. Additionally, he was asked to send another proof of address and was told to upload it via the website but as his account was suspended he was unable to do so so he sent it via email but the casino kept telling him to upload it via the website. Then he was asked to send again a bank statement. He didn't understand what was wrong with the statement he had already provided recently but the casino wouldn't clarify this for him. The player felt he was being mistreated. Casino support manager replied to him several times that his matter would be carefully investigated. No more update since.
Player complained that while he had been playing a game and winning there was a malfunction that caused an unfair result. Player reported this to the casino which was taking a very long time to reply. They replied they were waiting for the game provider to investigate on this. No more update since.