Springbok is online casino featuring casino games from RTG. The casinos is especially focused on players from south African countries. The only available currency is South African Rand, bonuses are also available only to players from south African countries. Another problem is very low withdrawal limit.
Springbok Casino appeared on the online gambling market back in 2012. It is owned by the Springbok Group and together with Thunderbolt casino, belongs to the same affiliate program. The casino is licensed in Curacao.
Springbok Casino focuses mainly on players from countries in southern Africa, namely the Republic of South Africa, Namibia, Lesotho, Swaziland and Mozambique. The focus on players of these areas is already obvious from the name of the casino and its logo, based around the "springbok"- a species of antelope living in these countries, and a symbol of South Africa in particular. Because of the focus on South Africa, Spingbok offers ZAR as the only currency and as an alternative to English, Afrikaans language. It can therefore be assumed that for the players outside of South Africa this offering is probably insufficient. According to our estimation, it is the most visited casino in South Africa.
The customer support is available only in two languages, namely in English and in Afrikaans. It is available 24/7 and players can take advantage of telephone or email communication. Despite the fact that live chat has been available in the past, today it’s no longer available, and we consider that to be a step backwards.
The casino website leaves quite a bad impression, as it looks outdated, similarly with some of the casino games you’ll find there.
The online reputation of Springbok is quite good. During the 4 years of its existence we have found only a few complaints with relatively small amounts.
The first two relate to no-deposit bonuses – the casino refused to pay the withdrawal to players outside the target countries. By now, such cases are included in the terms and conditions and bonuses are offered just to players from South Africa.
The remaining two complaints are not verified, but players usually do not lie about these kinds of cases. Our opinion is that Sprigbok casino’s withdrawal conditions are not fair.
Your withdrawal request will be approved or cancelled from 72 to 96 hours. Compared to other casinos we consider a period of 3-4 days long. If everything is fine, your withdrawal will be paid from 2 to 20 days thereafter. We also consider the maximum specified time limit as extremely long.
The maximum possible withdrawal limit is also really low, which is set only at 10 000 ZAR per week, which is about 680€. We think that for most players this limit is insufficient, and they would rather choose a casino where the conditions for maximum withdrawal limit are not so restrictive.
First of all, it must be said that all bonuses offered by Springbok casino are available just for the following countries: Namibia, Swaziland, Lesotho, Mozambique and Republic of South Africa. If you are a player from any other country, you are not eligible for any bonuses.
For players from the above mentioned countries, the casino offers the following bonuses:
The wagering requirement is always the same, and it’s equal to 30x.
If you fulfill the terms mentioned on the web site of the casino, you can also get 25% cash back, or 100% on your deposit each seventh day of the month.
Springbok organizes various tournaments for its players in slots on a daily basis, which is definitely a plus point. The casino also offers the possibility of collecting so-called "Comp points", which can be exchanged for cash. For every wagered 10 ZAR you will get 1 point and for 100 points you have 1 ZAR, but this works out at only €0,07.
The conditions and benefits that the casino offers to its players are not particularly special and we remain skeptical even after reading the terms and conditions. We were surprised by several clauses, and not in a good way.
For example, we consider clause 20 to be unfavourable, especially the part beginning "Customers whose last deposit is", which talks about that players who last made a deposit more than three months ago and claim one of the bonuses. These players have no right to withdraw their winnings. This means that you cannot request withdrawals from no deposit bonuses until you make your first deposit. But you cannot cash out even your deposit until you wager it at least once. Similar condition are not unusual in Real Time Gaming casinos, and it is defended by saying that the casinos want to prevent money laundering.
Another condition we were surprised with is related to the withdrawal cancellation, which talks about the right to cancel the withdrawal of players from countries where online slot machines are illegal. However Springbok operates mainly in South Africa, where online slot machines still illegal, and despite that, they’ve included this statement in their terms and conditions. So actually, they have a reason not to pay withdrawals to most of their players. For us, this is reason enough for us to have doubts, and to decrease our rating accordingly, although it should be added that we have not found any complaints which would confirm that the casino is using this clause in practice.
Our overall impression of Springbok Casino is quite confusing. On the one hand, there is a relatively high number of visitors and just a few complaints. On the other hand, there is the outdated website, questionable terms and conditions, and absence of live chat. However, for players who prefer to play in ZAR and have their customer support in Afrikaans, the casino may be a good choice. But if you speak good English and want to play in dollars, there are many better casinos out there.
At Springbok you will find a choice of over 200 games, where you can choose from slots, video poker or table games including blackjack and roulette. However you will find only two games with a progressive jackpot, namely Megasaur and Spirit of the Inca.
As a negative, we have to say that several games look really outdated. Maybe it can be changed by selecting some other game providers, because currently you can play games just from only one - Real Time Gaming. But it’s also the case that you won’t find other game providers in other Real Time Gaming Casinos.
If you do choose to play on at Sprinbok casino, you can also use the opportunity to play via a tablet or mobile phone.