Springbok Casino - Player claims that payment has been delayed.

I won a R20892.31 yesterday and quickly withdraw using ecopayz but this morning the decline my withdrawal and say consecutive bonuses were used. The coupon I used was 3100HW22 in which you have to deposit R3100 during the month of October. I did redeem the coupon and won the amount as stated above. They took all the money ,they didn't even move it back to my springbok casino account I feel hard done the playthrough was 177000 I still manage to beat that hense this people are fraudulent they don't even block you they give you free bonuses and coupons after coupons to take your money.

Dear Rovonne,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi they clearly said they not gona pay it coz I break the terms and conditions regarding the consecutive bonuses but this is totally unfair and want my money.

Like I said they declined the withdrawal please look into this matter because it's fraudulent.

Thank you for your reply, Rovonne. Could you please post here (or forward me) a screenshot of your bonus and deposit history?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I send you all the information over email thanx for helping with the matter much appreciated.They clearly state they won't pay.

Any updates yet ?

Rovonne, I am sorry, but I didn't find the bonus history I asked for. Please forward it to me as soon as possible. You should be able to find this information in your casino account. Thank you in advance.

I did send the deposit bonus history sorry for the misunderstanding.Thanx for helping with this issue.

IF THEY KNOW YOU MUST DEPOSIT WHEN YOU WITHDRAW AND THE PLAYER FORGET WHY DONT THEY NOTIFY THE PLAYER TO DEPOSIT TO GET HIS WINNINGS THEIR IS NO PROTECTION FOR US AS PLAYERS.

I have reviewed your whole bonus history, and I clearly see that you activated plenty of free chips and other bonuses. You used one after another, you tried many of them again even after they were denied multiple times until the promo code finally worked.

I also found out that you used multiple free chips consecutively without a raw deposit in between. I am sorry, but since such a practice is prohibited in the vast majority of online casinos, we are not able to help you further in this case. I can only recommend that you always read the bonus T&Cs thoroughly and avoid claiming free chips or free spin bonuses without at least one raw deposit in between.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.