Springbok Casino - Player’s winnings were voided and deposit returned.

Ich habe den 850 € Bonus benutzt und über 15000 gewonnen dann ist mein Guthaben auf 1500 auszahlbares Guthaben zurück gefallen, eben so wie es in den Bonusbedingungen steht!!!

Im internet auf der Casinoseite stand auch das 1500€ auszahlbar war!!!!

ich musste dann mein Konto verifizieren,

was 2 Wochen nach zusenden der geforderten Unterlagen auch funktioniert hat! Im Casino hatte ich noch immer 1500€ auszahlbares Guthaben!

Dann habe ich die Auszahlung beantragt und folgendes bekommen!

Payout Request Declined

Dear Daniel Berns,
We're sorry, but your ecoPayz payout request of R 1,400.00 ZAR for Account ID goosebumbs has been declined.

Mixed balances

We thank you for your continued business and are always available if you should have any questions.

Email:

help@springbokcasino.co.za

Dear Daniel,

Thank you for your patience regarding your payout of R 1,400.00 via Ecopayz.

 Unfortunately, this payout was denied as you have not upheld our below-mentioned rule:

A promotion cannot be used in conjunction with any other promotional offer or existing account balance. If you happen to redeem bonuses on top of an existing playable balance, any winnings will be voided and original deposit reimbursed in your account.

By redeeming coupon FIRSTWIN on top of your positive balance you've broken the above stated rule.

We have denied your payout and voided your winnings and your bonus.

Should you require any further information or assistance, please feel free to contact us.

Yours sincerely,

Ingrid 

Springbok Financial Services

Toll Free: 0 800 983 080

Regular Number: 1 678 349 0095

Hello Daniel. 

We are very sorry that you have a bad experience in Springbok casino. I have checked the T&C’s and casino truly has this rule:

24. A promotion cannot be used in conjunction with any other promotional offer or existing account balance. If you happen to redeem bonuses on top of an existing playable balance, any winnings will be voided and original deposit reimbursed in your account. All promotional offers are only available to those players to whom the offer was issued directly by the casino. Promotional offers by email are for the intended recipient only and cannot be transferred.

If you activate any bonus while you have a positive balance, they have the right to void your winnings.

I would like to mention another rule from the general T&Cs:

24. Only accounts from the following countries will be allowed to redeem a bonus: South Africa, Namibia, Swaziland, Lesotho and Mozambique.

The Springbok casino focuses mostly on the African market. Could you please describe your situation in more detail? Which bonus did you take and when? Did you have a positive balance when you activated the bonus?

Dear Daniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.