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HomeOnline casinosCasino Infinity review
Casino Infinity review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Visit Casino
Payment methods
Show all (52)
  • Skrill
  • Neteller
  • PaysafeCard
  • Mastercard
  • VISA
  • Nordea
  • Neosurf
  • Zimpler
Withdrawal limits
 per month
$7,000
 per day
$500
2023
> $5,000,000
OverviewBonusesUser reviews17Safety Index explainedDiscussion79Payment methods52

Casino Infinity Review

When reviewing and assessing Casino Infinity, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Casino Infinity has a Below average Safety Index of 6.2, which makes it a less than ideal option for most players in terms of fairness and safety. Carry on reading our Casino Infinity review to make an informed decision whether or not this casino is the right fit for you.

Safety Index – Casino Infinity fairness and safety

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the Casino Infinity Terms and Conditions as part of our review of Casino Infinity. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .

Based upon our estimates and collected information, we consider Casino Infinity a medium-sized online casino. This casino has an average value of denied payouts in player complaints with respect to its size. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

We did not find Casino Infinity on any relevant casino blacklists. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

All in all, when combined with other factors that come into play in our review, Casino Infinity has landed a Below average Safety Index of 6.2. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.

Note: According to our records, Casino Infinity is related to 14 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Casino Infinity.

Casino Infinity T&Cs

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casino Infinity to be somewhat unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to Casino Infinity

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 1 complaints directly about this casino in our database, as well as 14 complaints about other casinos related to it. Because of these complaints, we've given this casino 4,059 black points in total, out of which 2,099 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Casino Infinity

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

Casino Infinity has a Mixed User feedback score based on the 17 user reviews in our database. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Casino Infinity company information and licenses

Casino Infinity has estimated annual revenues higher than $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

Casino Infinity has a gambling license in Comoros. Their license was granted by Anjouan Gaming.

About payment methods and win and withdrawal limits

Casino Infinity accepts 52 payment options. This includes: Skrill, Neteller, PaysafeCard, Mastercard, VISA, Nordea, Neosurf, Zimpler, Bitcoin (BTC), Siru Mobile, Bank transfer, Santander, Skrill 1-Tap, OP-Pohjola, POP Pankki, Handelsbanken, Alandsbanken, Säästöpankki, S-Pankki, Danske Bank, Aktia, OmaSP, Rapid Transfer, Litecoin (LTC), Dogecoin (DOGE), Bank of Ireland, Jeton, MiFinity, Tether (USDT), Interac e-Transfer, Khipu, Klarna, Pago Efectivo, Mach, Ulster Bank, Gigadat, Allied Irish Banks (AIB), UTORG, Permanent TSB (PTSB), Interac, CashtoCode, Bradesco, WebPay, Banco do Brasil, Itaú, Cardano (ADA), Jetonbank, USD Coin (USDC), Ripple (XRP), Voucher, Bitcoin Cash (BCH), Ethereum (ETH).

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
EUR 500 per day No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 800 per day
AUD 10,500 per month
HUF 160,000 per day
HUF 2,100,000 per month
BRL 1,850 per day
BRL 32,000 per month
CHF 500 per day
CHF 7,000 per month
CLP 425,000 per day
CLP 5,950,000 per month
CZK 12,500 per day
CZK 175,000 per month
INR 40,000 per day
INR 560,000 per month
MYR 2,240 per day
MYR 32,000 per month
NZD 1,000 per day
NZD 13,000 per month
PEN 2,000 per day
PEN 30,000 per month
PHP 28,500 per day
PHP 400,000 per month
PLN 2,000 per day
PLN 31,500 per month
THB 5,000 per day
THB 175,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The table below contains information about the languages at Casino Infinity.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Spanish Yes No No
Portuguese Yes Yes Yes24/7
German Yes Yes Yes24/7
Finnish Yes No No
Italian Yes Yes Yes24/7
Czech Yes No No
Greek Yes No No
French Yes Yes Yes24/7
Hungarian Yes No No
Norwegian Yes Yes Yes24/7
Polish Yes Yes Yes24/7
Arabic Yes No No

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at Casino Infinity, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Casino Infinity to be average.

Casino games and slots available at Casino Infinity

You can play these types of games at Casino Infinity: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Titles supplied by 112 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, BGaming, GameArt, Endorphina, PariPlay, Habanero, Red Rake Gaming, Leander Games, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, MrSlotty, Relax Gaming, EveryMatrix, Betgames, FBM Digital Systems., Turbo Games, Platipus, Lucky Streak, Amigo Gaming, Spinmatic, G Games, Apollo Games, Aviatrix, NetGaming, OneTouch, Kiron Interactive, Casino Technology, Revolver Gaming, On Air Entertainment, Reevo, Mascot Gaming, Amusnet, PlayPearls, Givme Games, PGsoft (Pocket Games Soft), Ela Games, OctoPlay, Skywind Group, Caleta Gaming, Iconic21 (BETER Live), AvatarUX, 3 Oaks Gaming, Shady Lady, Vibra Gaming, Spinberry, Red Thunder Games, 7777 gaming, Smartsoft Gaming, Swintt, Felt Gaming, Skillzzgaming, BF Games, Spribe, Gamomat, Arcadem, CandleBets, RAW iGaming, Betsolutions, Bally Wulff, SlotMill, Onlyplay, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, Nucleus Gaming, VoltEnt, Leap Gaming, Ortiz, Gamebeat, Kajot, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Zillion Games, Golden Hero, Apparat Gaming, Creed Roomz, PopOK Gaming, InOut, Clawbuster, Rogue Gaming, Solidicon, Hacksaw Gaming, Ruby Play, Ka Gaming.

Bonuses and codes offered by Casino Infinity

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.

Our database presently holds 2 bonuses from Casino Infinity:

  • 100% up to $500 and 200 extra spins
  • 100% up to $500 and 200 extra spins

Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (52)
  • Skrill
  • Neteller
  • PaysafeCard
  • Mastercard
  • VISA
  • Nordea
  • Neosurf
  • Zimpler
Withdrawal limits
 per month
$7,000
 per day
$500

Games

Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games

Language options

English website
All languages (13)
English customer support
All languages (7)
English live chat
All languages (7)

Game providers

Show all (112)
  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • Novomatic
  • Apricot (Microgaming)
  • ELK Studios

Casino screenshots

casino_infinity_homepage_desktop
casino_infinity_game_gallery_desktop
casino_infinity_promotions_desktop
casino_infinity_homepage_mobile
casino_infinity_game_gallery_mobile
casino_infinity_promotions_mobile

Positives

  • Live chat support is available 24/7
  • Huge selection of game providers
  • Live dealer games are available
  • Wide range of currencies

Negatives

  • Limited responsible gaming options
  • Skrill and Neteller depositors cannot claim welcome bonus
  • Not all payment methods are available for all countries
  • Max daily withdrawal limit only 500 EUR
Casino Bonuses

Casino Infinity bonuses

Browse all bonuses offered by Casino Infinity, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru
We want players to understand gambling.
User reviews (17)

User reviews of Casino Infinity

This is a place to share experience with Casino Infinity. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Mixed

Rated by 17 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review
Casino Guru
We want players to understand gambling.
• 3 months ago
I deposited $275 because of their so-called 200% bonus promotion. I activated it, but no bonus ever showed up in my account. I had to contact support just to get anything, and instead of 200%, they only gave me 125%. Then they claimed there was a $300 cap, which was never mentioned anywhere on the bonus page. They clearly hide the bonus terms because they know most players won’t bother digging for them. The RTP is ridiculously low, the games lag and glitch constantly, and most of the slots are restricted for no reason, not even location-based. I’ve played at plenty of casinos, but this one takes the crown as the absolute worst. Avoid it at all costs.
  • None
  • Chat support poor
  • Great potential for fraud
  • Slots lag and Glitch
  • A lot of restricted slots on bonus
• 1 year ago
Review of Casino Infinity – Be careful!

After thorough research and a direct chat with Casino Infinity's customer service, I have come to the conclusion that this casino is definitely not recommended. Here are some key points from my experience and observations:

1. Uncertainty regarding verification
A big problem is the lack of transparency regarding verification. Before registering, I wanted to make sure that I could be verified immediately to avoid complications later when making a withdrawal. However, the answers from support were contradictory and confusing. When I asked directly whether verification was possible after registration but before making a deposit, I was only given general copy-paste answers. Here are some statements from the chat:

● "No documents are required at this time."
● "If the relevant department requests documents for review, you will be notified."
● "Verification before deposit is not possible."

A simple "yes" or "no" was refused by support, which clearly shows that there is intentional confusion in order to unsettle players. The behavior of support gives the impression that verification is only requested when larger withdrawal amounts are involved, which could significantly delay or prevent the withdrawal.

2. Suspicion of money laundering
A particularly serious point is the handling of deposits and withdrawals. According to the information from support:

Deposits can be made easily without any verification.
Verifications are only required for higher withdrawal amounts.
This model raises serious questions. In the context of money laundering, it is certainly problematic if funds can be deposited into a casino account without identity verification. In theory, this means that someone could deposit money from questionable sources and then "launder" it again.

According to anti-money laundering guidelines (e.g. EU Directive 2015/849 on combating money laundering), it is common practice to verify customers upon registration or at the latest upon deposit. The fact that Casino Infinity skips this step raises doubts about the seriousness of the licensing (MGA & Curaçao). It would be urgent to check whether such practices are compatible with the licensing requirements.

3. Negative reviews and complaints

Even before I contacted support, I came across numerous negative reviews describing similar problems:

● Refused payments for larger amounts.
Demand for ever new documents as supposed
"hurdles".
● Refusal of clear answers by support.

The experiences of other players show that payouts of larger winnings are often deliberately delayed or not carried out at all.

4. Conclusion
Casino Infinity shows clear weaknesses in the areas of transparency and customer service. The refusal to provide early verification and the suspicion of possible support for money laundering make it a platform that cannot be trusted. Here are some final reasons why I strongly advise against this casino:

Verification chaos: Verification is only possible for withdrawals above certain amounts, which could block the withdrawal.
Suspicion of money laundering: Deposits without verification open the door to illegal practices.
Poor support: standard answers and no willingness to answer specific questions.
I recommend all players to stay away from Casino Infinity and instead play at reputable operators with clear verification policies. Complaints to the licensing authorities (MGA and Curaçao) are a sensible measure in such cases to put a stop to such practices.
  • Easy registration without direct verification.
  • 24/7 support available.
  • Clear limits for withdrawals (500 €/24 hours).
  • Verification only for high payouts, risky for players.
  • No verification of deposits, risk of money laundering.
  • Support answers evasively and in a standardized manner.
  • Frequent complaints about denied or delayed payouts.
  • Suspicion of deliberate delaying tactics in paying out winnings.
Casino Infinity
Dear r4gebambi3,

thank you for your feedback

We would like to inform you that verification of your account is usually not required immediately after registration at our casino. However, verification may be required at any time at the discretion of our administration. By accepting these Terms and Conditions, you agree that we are entitled to perform additional security checks to verify account information and activity in accordance with applicable regulations and our security and anti-fraud procedures by conducting verifications via call/phone, facial verification or other verifications necessary to ensure that you are who you claim to be.

CasinoInfinity takes Anti-Money Laundering (AML) requirements seriously and ensures that the highest standards of the 5th AML Amendment are adhered to at all times. With this in mind, CasinoInfinity ensures that due diligence is carried out for customers who meet the thresholds required by international AML regulations and has clear procedures and processes in place to ensure that the risk of breaching AML regulations is reduced to a minimum.

We are committed to continuous improvement and will strive to improve the quality of our services to provide our customers with an exceptional experience.

Best regards,
Casino Infinity
• 1 year ago
Won just over 1,200 and they refuse to payout. Nightmare every time you submit a withdraw take 3-5 days just for them to process. Website is nice and got lots of games but customer service is terrible.
  • Nice website
  • low rtp
  • impossible to get feature
  • bad live chat
  • withdraw restriction
  • taken week to process withdraws
Casino Infinity
Dear deckdog18,

Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciate the design of our website.

After looking into your issue, we have found that your withdrawal requests were cancelled due to an issue with the information you provided in the withdrawal field.

Also, our financial department works through requests to withdraw funds within 72 business hours after the request is made and/or 72 business hours after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms.

We are committed to improving our services and your feedback helps us to improve our platform. If you need any further assistance, please do not hesitate to contact our support team.

Thank you for your understanding and patience.

Best regards,
Casino Infinity representative
• 1 year ago
Since Casinoinfinity is relatively new, I would say the variety of games, especially Merkur, makes it unbeatable and they are new! I think they will improve it even further, etc. The payout took 3 days the first time but 1 day the second time!!!
  • Variety Games
  • Merkur games with ladder to press!!
  • Always the latest games and updates
  • Often you get bonus and free spins with email and code etc.
  • VIP SUPPORT for help with all and payout
  • Sometimes the bonus conditions but not always
  • In my opinion the small problem above needs to be explained more clearly!!
  • A small drawback and that only with Merkur games is that they run relatively much too fast than the others and are difficult to stop
Casino Infinity
Dear Mr Alekspetrovic,

Thank you for your feedback!

Our team is very pleased with your high rating.

It's fantastic to know that our game variety, bonuses and speed of withdrawals have contributed to your satisfaction.

We are especially pleased to hear that you enjoy our VIP support - providing a first-class service to our valued players is always our priority.

Your recommendation means a lot to us and we appreciate your trust in Casino Infinity. If there is something you like about our platform or if you have suggestions for improvement, please share them with us. We are here to make sure your gaming experience remains exceptional.

Thank you again for choosing Casino Infinity and we look forward to continuing to exceed your expectations!

Best regards,
Infinity Casino Team.
• 1 year ago
Pleasant casino, lots of live games and lots of slots.
You can also bet on sports.
If you have any problems, you have your own VIP manager who will get back to you quickly.
I just think the payout could be quicker.
I really like that there is a cashback campaign for people who have deposited a lot of money in a week, so that they get at least some of it back.
Only the bonuses are not well thought out, you have to wager the money you receive 40 times to receive the bonus, which is almost impossible.
  • Vip manager
  • Live games
  • Sports betting
  • Payout period
  • Bonus wagering 40x for withdrawal
Casino Infinity
Dear Mr. erdemgueven31,

Thank you for taking the time to leave us your comment. We are very happy to hear that you had such a positive experience with us at Casino Infinity. Our aim is to always provide the best service and to ensure that each of our customers feels valued and well looked after.

We are very pleased to know that our team managed to make you feel supported and that our game variety and sports betting met your taste. We are especially pleased to hear that you like our VIP support - providing a first-class service to our valued players is always a priority for us. We will continue working with the same enthusiasm to continue to give you the attention you deserve.

We are sorry to hear that you had an unpleasant experience with our casino's withdrawal times, but we would like to make you aware that it usually takes up to 3 business days to process a withdrawal. Your recognition motivates us to continue to improve day by day! We are proud to be your favorite casino and hope to continue to offer you many positive experiences in the future.

Thank you again for your review and for your trust in us.

All the best for you,
Casino Infinity
• 1 year ago
A highly recommended casino. Lots of slots to choose from. Customer service is always friendly and helpful. There are always nice bonuses available upon request.
  • Support
  • Bonuses on request.
  • Best slots
Casino Infinity
Dear Mr or Ms MACH1,

Thank you for your positive review!

We are happy to hear that you are happy with our casino and enjoy the wide range of slots. Our team always strives to provide the best possible service to our customers and it is nice to know that our friendly and helpful customer service has met your expectations. We are also happy that you appreciate our bonuses. We strive to make attractive offers to our players on a regular basis.

We look forward to welcoming you back soon and wish you continued fun and success with your games!

Best regards,
Infinity Casino
• 1 year ago
I made over €100,000 profit at Casino Infinity.
Unfortunately, I am not able to withdraw this large sum adequately because there is a poor VIP system with very low withdrawal limits. These limits could be increased according to §6.14 of the terms and conditions, but the casino does not do that. Now I have to withdraw €15k every month for almost 8 months.

KYC and withdrawals are delayed to the maximum because the casino hopes that the player will gamble away all his winnings again.

Limits will not be increased.

KYC is not offered immediately after opening an account and is also rejected when asked in the chat. The casino will contact you as soon as it needs documents.


Overall, we would advise against using this casino. Many mechanisms have been built in to delay payouts as long as possible. In addition, the payout limits (VIP system (what a joke)) are very low when you win big.
There are much better casinos. (Which also help you withdraw your balance faster by adjusting your limits.)

8 MONTHS to pay out the entire balance is a joke.
  • Deposit methods
  • Merkur, Blueprint and other providers that are not offered at many casinos.
  • VIP-System
  • Payouts
  • Limits
  • KYC
  • No responsible gaming limits
  • Intentional delay in KYC and withdrawals
Casino Infinity
Dear Mr Geren,

We are very sorry to hear about your disappointing experience.

We are very happy that you were able to win such a large amount of money and congratulate you on it. As for the limits, when you registered, you checked the box that you agree with our casino terms and conditions, so we cannot be held responsible for this. In addition, the client's VIP status is determined by the activity during the 90 (ninety) calendar days preceding the submission of the withdrawal request and can be changed depending on the ratio of deposits and withdrawals made and bonuses received. The status of a client who has not actively placed bets for a month is automatically reduced to the lowest level.
Subject to Rule 5.2, to which you have also agreed, we may, at our sole and absolute discretion, apply additional procedures and means that we deem appropriate to verify your identity, age, residency and other circumstances (KYC), both before and after making any deposits to your Account and/or any withdrawal.

We hope you will have a better experience with us in the future.

Best regards,
Infinity Casino Team.
• 1 year ago
Unfortunately, this casino has blocked my winnings of 48,000 euros for 10 days. Because I know that many of the casinos licensed in Curacao do not verify accounts from the beginning, I insisted upon it once I made an account, but from talking to them they told me that it is not necessary. They paid me 2-3 times and quite quickly. 10 days ago I won the amount of 48000 in roulette with multiplier X700. That's where my torture started. They asked for immediate verification. Initially the documents were not uploaded and they told me we don't have them. When I screenshotted them the screen that said I wrote them, they were uploaded successfully and you will be informed, they found everything in a little while. The next day the vip manager mentioned to me that the address document was accepted but they need my ID again. I sent it to the same and uploaded it as well. The next day, the manager told me that although the document was accepted for the address, they need another document for address verification. We agreed to send him the official rental document from the taxis net page with the logo of the Greek Republic. I downloaded it from the official page and sent it. After studying it, they told me that it was written more than six months ago and is not accepted. At first I thought they were making fun of me, but the gentlemen were serious. In other words, I should have found a home in the last trimester. Although I explained to them and mentioned that it has the mark of the Greek republic and is the most official document, still nothing. They asked for paper from the town hall now that I live at this address. I don't know what to do anymore because surely no matter what document I send them again they will find excuses. The casino cancels what was agreed.
Really desperate with this situation. I was happy that I won 48000 and in the end I won't get anything.
How many scammers are there on the internet...
I really don't want to give up because it's a big amount. In Curaçao there are no complaints authorities and no one deals with customers.
I would like opinions on what I can do with the theft they did to me?
  • Scam
  • Accounts are not verified on purpose to avoid paying out winnings
  • They keep lying to you in emails
Casino Infinity
Dear ngeorgiou690,

We are sorry for your disappointing experience.

We would like to inform you that we have no reason to harm our players as we strive to be the best and meet all the needs of our players. We also operate under a strict license, which guarantees a fair gaming environment.
In accordance with the terms and conditions you accepted when you registered with us, you must provide us with all information we may request in order to manage your account, verify your identity or the source of funds deposited into your account. This includes (but is not limited to) properly authenticated ID, proof of residence, proof of ownership and transaction history of payment methods used, including bank or credit/debit card statements, etc. We may also, at our sole and absolute discretion, use any additional procedures and means we deem appropriate to verify identity, age, residence and other circumstances (KYC), both before and after deposits are made to your account and/or withdrawal.
If, unfortunately, our response did not satisfy your needs, you can file a complaint against us, where your case will be reviewed by a Casino Guru website administrator.

We hope you will have a better experience with us in the future.

Yours sincerely,
Infinity Casino Team.
• 1 year ago
Today I registered in the casino, I deposited €20, I won €2,500, I requested a withdrawal of €500 daily limit, according to my information, the withdrawal is still waiting for a week, so I will slowly withdraw €2,500 for 2 months, and I have not been verified yet... ...otherwise they have a lot of interesting games and the bonus was paid to me 100% negative payout of winnings so far I rate it this way when they pay me what I deserve they deserve an extra point
  • Games
  • Bonus
  • Payout of winnings
  • Slow service
Casino Infinity
Dear Anna65,

Your opinion is highly valued by the whole team!

It sounds like you have mixed feelings about your experience at Infinity Casino. On the one hand, we are glad that you liked the variety of games and appreciated the receipt of bonuses. However, the delay in your withdrawal was stated in our casino's terms and conditions, which you agreed to when registering, namely "Withdrawal requests are processed through the finance department within 3 (three) working days of the request and/or within 3 (three) working days days from the payment of the last withdrawal request, if all other conditions are met and checks are carried out as specified in the conditions. Finance representatives process withdrawal requests from 6:00 a.m. to 5:00 p.m. GMT, Monday through Friday". Regarding verification, we may, at our discretion, require you to perform verification, both before and after deposits are made to your account and/or after withdrawals are made.

We hope you will have a better experience with us in the future.

Sincerely,
Infinity Casino Team.
• 1 year ago
Ladies and Gentlemen

CASINO INFINITY IS AWESOME!!!

CASINO INFINITY accepts all possible deposits. Online support is always available!
I am very satisfied with the VIP support.
I can recommend Casino Infinity 100% percent
  • Deposit
  • Support
  • The latest games
  • German customer service
Casino Infinity
Dear Mr. smeurer21188,

Thank you for your feedback!

Our team is very pleased about your high rating.

It's fantastic to know that our diverse deposit options and 24/7 online support have contributed to your satisfaction.

We're especially pleased to hear that you enjoy our VIP support - providing our valued players with first-class service is always our priority.

Your recommendation means a lot to us and we appreciate your trust in Casino Infinity. If there is something you like about our platform or if you have suggestions for improvements, please let us know. We are here to ensure your gaming experience remains exceptional.

Thank you again for choosing Casino Infinity and we look forward to continuing to exceed your expectations!

Best regards,
Infinity Casino Team.
• 2 years ago
one of the best casinos..their service is immediate..nice range of games..transactions are very fast and reliable
  • 10
  • 10
  • 10
  • 10
  • 10
  • 10
Casino Infinity
Dear pantouvakis1984,

Your feedback is greatly appreciated by the whole team!

We are so glad to hear that you find our bonuses and games that nice, and enjoy playing in our casino.

We sincerely hope that the next your visit to our website will be even luckier and more satisfying.

In case any questions or concerns occur, please, do not hesitate to contact us via email [email protected] or via live chat.

Best regards,
Infinity Casino Team.
• 2 years ago
One time is enough on this casino. Something wrong because everything freeze and slow.
No responsibility tools.
I happy about zimpler ootion on deposit because its normally fast withdrawal too. Not on this casino, when i ask about my pending withdrawal support say it takes 5 days. Other casino it takes 5 minutes.
Registered today and now waiting one week my cashout and closed my account if i get my money.
  • Lobby looks ok, but...
  • No responsibility tools
  • Almost every slot crash
  • Slots loaded very slowly
  • Unfriendly support
  • Very slow withdrawal process
Casino Infinity
Dear Jamethai888,

We are sorry to hear about your disappointing experience.

Withdrawal requests will be processed by the Finance Department within 3 (three) working days of the request being submitted and/or 3 (three) working days of the last withdrawal request being paid out, provided that all other conditions are met and the checks are completed as described in the Terms and Conditions. The Finance Department staff will process withdrawal requests from Monday to Friday between 6am and 5pm GMT. You confirm that you are familiar with and agree to the withdrawal schedule. Once the Finance Department has processed the withdrawal request, any further delays in processing payments are no longer the responsibility of the company.

We hope that you will have a better experience with us in the future.

Yours sincerely,
Infinity Casino Team.
• 2 years ago
I don't like those casinos that say after the deposit you are not entitled to the welcome bonus because of bonus abuse?!?!?
How can you abuse a bonus if you have been registered for 10 minutes?
Absolutely dubious behavior.
If you don't want to win customers, then don't.
I would recommend you look for a casino that doesn't treat customers like the last one.
Support is friendly but not going into the problem further is a no-go.
I don't want to know what can happen if you win.
Personally, I can't make any recommendations here!
  • Very large selection of games.
  • Unfortunately not much because you don't treat customers the way you should
Casino Infinity
Dear Mr. CasinoStreamer88,

We're sorry to hear about your disappointing experience.

We reserve the right to deny any customer a bonus, refuse any bonus of any kind, cancel participation in a promotion and permanently or temporarily exclude a customer or group of customers from the website's promotional program at our sole and absolute discretion. In the event of any dispute relating to our promotions (including but not limited to eligibility, use, abuse, fair play, calculation of winnings and wagering requirements), the Company's decision will be final and non-negotiable.

We thank you for your time and your trust. We hope you will have a better experience with us in the future.

Best regards,
Infinity Casino Team.
• 2 years ago
Spent a few hundred in this casino last week, and want to share my experience. Deposits took about ten minutes, that is usual for crypto. The interface was pretty good, cannot say something special, everything is easy to find. Didn't find a few games, not the biggest loss, but it is a little disadvantage. The verification was pretty solid, support helped me with it, and I passed it faster than in other casinos. I am not a bonus player so cannot tell you something special, but I know that some casinos have batter offers for new players. Withdrawal did not take much time, maybe, because it was not the most solid sum ever :). In conclusion, I'd like to recommend this casino, I don't know if I will stay or not, but you can try it like me ;)
  • Solid verification, withdrawals, deposits
  • Didn't find a few games
  • Some freezes happened two or three times
Casino Infinity
Dear Tiretn_1919,

Your feedback is greatly appreciated by the whole team!

We are so glad to hear that you find our bonuses and games that nice, and enjoy playing in our casino.

We sincerely hope that the next your visit to our website will be even luckier and more satisfying.

In case any questions or concerns occur, please, do not hesitate to contact us via email [email protected] or via live chat.

Best regards,
Infinity Casino Team.
• 2 years ago
I deposited after the first registration. 50 with welcome bonus. Has not been credited. When asked in live chat, the reason "I have a high bonus rate" came up. I would accept that if it wasn't my FIRST deposit. Chat was unfriendly, only copied statements and the supporter just ended the chat.

-10/10 for the casino. I've never experienced it in 3 years.
  • nothing
  • -unfriendly chat
  • -Do not give out bonuses at will
Casino Infinity
Dear Mr. Sempr3,

We're sorry to hear about your disappointing experience.

We reserve the right to deny any customer a bonus, refuse any bonus of any kind, cancel participation in a promotion and permanently or temporarily exclude a customer or group of customers from the website's promotional program at our sole and absolute discretion. In the event of any dispute relating to our promotions (including but not limited to eligibility, use, abuse, fair play, calculation of winnings and wagering requirements), the Company's decision will be final and non-negotiable.

We thank you for your time and your trust. We hope you will have a better experience with us in the future.

Best regards,
Infinity Casino Team.
Safety Index explained

Safety Index of Casino Infinity explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Infinity. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average6.2/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

  • Common bonus hunting strategies may be seen as a serious T&C violation
    T&C copied from the casino's website (in English):
    Why we find the bolded part of the rule unfair
    Read more
  • Low-risk play may lead to winnings being confiscated
    T&C copied from the casino's website (in English):
    Why we find the bolded part of the rule unfair
    Read more
  • Detection of some betting techniques while wagering bonuses may result in confiscated winnings
    T&C copied from the casino's website (in English):
    Read more
  • Low-risk play may lead to winnings being confiscated
    T&C copied from the casino's website (in English):
    Why we find the bolded part of the rule unfair
    Read more

Other factors

  • Low withdrawal limit: 30,000 S/. / month

Complaints about Casino Infinity and related casinos

(128)
128All6Opened8Unresolved45Resolved69Rejected

Complaints directly about Casino Infinity

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