Casino Infinity Review

The player from Greece faced multiple rejections during the verification process. Despite submitting several forms of ID, including a police identification, tax clearance, driving license, and a government-certified digital ID, each one was rejected, and his attempts to seek assistance were met with automated responses. The player reported that his account had now been verified. We confirmed the issue was successfully resolved and closed the complaint.

The player from Greece was unable to withdraw his winnings due to a requirement to bet his deposit. Despite complying, the casino cited technical issues and directed him to the financial department, which prompted him to consider filing a complaint with the Curacao authorities. We provided an explanation regarding the mandatory real money wagering introduced by the AML Regulations for the Gaming and Gambling Industry. The player then expressed concerns about the casino's liquidity and accused them of being scammers. We attempted to clarify the situation and extend the complaint's timer, but due to the lack of response, we had to reject the case.

The player from Greece had won 48000 and the online casino had demanded verification. The player had complied with multiple requests for documents, but the casino consistently found issues, such as a proof of address document being more than 6 months old. The player felt that the casino was finding excuses to prevent the payout. We had asked the player to forward the last document sent to the casino. After the player had provided the necessary information, the issue was resolved the next day with the player's account being successfully verified.

The player from Greece had struggled with a delayed withdrawal from Infinity Casino after winning 500 euros. The player had been unable to access his winnings. Eventually, the player confirmed that he had received his winnings. Subsequently, we marked the complaint as 'resolved' in our system.

The player from Greece had waited for 7 days for a withdrawal request and an explanation as to why his account, with a significant five-figure sum, had been closed 8 days prior. His inquiries had not been answered by the casino. The player had mainly played slot machines and placed sports bets. He had accumulated his winnings without an active bonus and his account had been verified. After 10 days, the casino had still not transferred his money. After 18 days, the casino informed him that his account had been closed due to a self-exclusion request because of gambling addiction. The casino had experienced a system malfunction which had allowed the player to continue depositing and playing. Upon realizing this, the casino had immediately closed the account and initiated a manual withdrawal process. After verifying the player's bank details, the casino had transferred the funds. The player had confirmed receiving his deposit, thus resolving the issue.

The player from Germany had his account unexpectedly locked at Casino Infinity, which prevented him from playing and withdrawing money. He asserted that he hadn't violated the casino's terms and conditions. The player had begun gaming on February 6th, 2024, and his account was blocked the following day when he attempted to withdraw his winnings from slot games. The casino hadn't provided a clear explanation for the account closure, stating only that the issue had been forwarded to the technical department. We had attempted to gather more information from the player, but he didn't respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.

The player from Italy had a problem with the Slot Cash Pig game. Despite winning 12 scatter spins, the spins never started. The casino did not resolve the issue and also closed the player's gaming account. After contacting the casino and their affiliates, we still weren't able to get a response. We attempted multiple times to communicate with the casino, but they failed to provide a satisfactory resolution or explanation. Consequently, the complaint was marked as unresolved, and the player's deposits were recommended for a refund due to a failed self-exclusion.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The issue was resolved as the player confirmed that the winnings were finally paid out after waiting for a week. The complaint was marked as 'resolved' in the system.

The player from Belgium reported excessive delays in processing their three withdrawal requests totaling €5,000, which had not been completed despite the casino's stated timeframes of 48 hours. This situation hindered further withdrawals due to a limit and led the player to consider legal action. The issue was resolved after the player confirmed that the withdrawals had been processed successfully. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team intervened after the player reported delays and communication issues with the casino regarding the withdrawal. Following further investigation, the casino confirmed a technical issue, and the player was required to provide additional documentation for a bank transfer. Ultimately, the player received her winnings on December 9th, and the complaint was marked as resolved.

The player from Germany, who had a fully KYC-verified account, experienced delays with withdrawal requests totaling €25,000 after depositing €10,000. Although the casino's terms stated that processing a withdrawal could take up to 48 hours, the player faced canceled requests and unhelpful support, claiming the casino was creating excuses to delay payment. After multiple communications, the player received partial payments totaling €15,000, while still awaiting €15,500 in outstanding withdrawals. Ultimately, the player confirmed receipt of all funds, leading to the resolution of the complaint.

The player from the United Kingdom had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The issue was resolved after confirming that the player had received the withdrawal. The Complaints Team marked the complaint as 'resolved' and encouraged the player to reach out for any future issues.

The player from Japan had their account closed after successfully completing a withdrawal requirement of around $6000 and during the KYC process. Although he contacted support seeking clarification, he received no explanation for the closure or the confiscation of his balance. The player requested details on any terms and conditions that had been violated. The issue was resolved when the casino reviewed the player's account and determined that the closure had been due to concerns related to bonus abuse. The account was reopened, allowing the player to continue the verification process, and all withdrawals were subsequently completed successfully.

The player from the Netherlands had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. After multiple communications with the casino, it was confirmed that the delay was due to unforeseen technical issues requiring additional security checks. The casino acknowledged the frustration caused by the delay and ultimately resolved the issue, clearing the withdrawal for processing. The player had since received the funds, and the complaint was marked as resolved.

The player from the United Kingdom faced delays in withdrawing £5,000 from 1RED Casino. Despite having a verified account, the casino support provided inconsistent responses and exceeded their 48-hour processing timeframe. The player eventually received his winnings after his VIP Manager escalated the issue to the finance team. We marked the complaint as resolved.

The player from Azerbaijan had her account closed by the casino without explanation and received an unhelpful response when contacting customer service. She had not attempted a withdrawal yet nor completed verification before the account closure. After we contacted the casino, they agreed to reopen the account upon completion of a video verification process. The player completed the verification, and the account was reopened. The player later confirmed receiving her winnings, resolving the issue.

The player from Canada had deposited CAD 30 and won CAD 169 at 1Red Casino. Despite having verified his account and previously making successful withdrawals, his recent withdrawal requests were repeatedly rejected, with varying excuses from the casino's customer support. He complied with all requirements but remained unable to access his winnings. After a week of communication, the issue was resolved, and the player successfully withdrew his money.

The player from Germany had faced issues with verification of his documents at an online casino, which had resulted in a delay in his withdrawal request. However, after the player's interaction with the Complaints Team, the issue had been resolved successfully and his account had been approved. Consequently, the player's complaint had been marked as 'resolved' in our system.

The player from Germany had deposited 250€ into 1Red Casino via an instant bank transfer, but the money had not been credited to his account even after 2 hours. Despite having reached out to customer service and live chat, he had been told to wait. The payment had been received by the provider and listed as "Pending". The casino had confirmed the money had arrived, but due to the weekend, there could have been delays. The player had been unable to cancel the payment as it had already been processed. The issue was eventually resolved and the funds had been credited to the player's account at the start of the following week. We had marked the complaint as 'resolved' in our system.

The player from South Africa is having issues after making three deposits to the casino with just two of them reflected in the account. Additionally, there's an issue regarding accepted and approved winnings not being paid out. The player received the deposit into his casino account and has received the payment to his bank account. The complaint was closed as "resolved".

The player from South Africa has submitted verification documents multiple times, but the casino repeatedly denies her bank account documents. Despite providing original mails and proof of payments from the same account, approval is still not granted. The complaint was resolved as the player got verified.

The player from South Africa deposited money to 1Red casino, the system showed the deposit failed, but the bank confirmed the successful transaction towards the casino. Despite providing all necessary information and documents multiple times, the issue remains unresolved, with the casino repeatedly asking for resubmission of the documents. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

An Ontario player is facing a delayed withdrawal problem. Despite verifying the account, the casino takes a long time to process the withdrawal and the customer service only offers excuses. The player also expresses dissatisfaction with inconsistent information given by support staff. The complaint was resolved as the player received his payout.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The player reported that the casino had kept requesting new information and rejecting payments, despite the account being verified and all necessary details provided. After almost two weeks, the player confirmed receipt of all three payments. We had marked the complaint as 'resolved'.

The player from Hesse submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Denmark has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had been waiting for his payout since February 11, 2024, and had received inconsistent updates on the status of the payout from the VIP support Manager. The player reported having faced delays and inconsistent communication from the casino's VIP manager. However, the issue was resolved when the player received his €1109 payout. Despite the resolution, the player had expressed dissatisfaction with the casino's communication practices. The Complaints Team had marked the complaint as 'resolved'.

The player from Denmark is experiencing difficulties withdrawing funds, because the transactions to her preferred payment methods have been declined. The casino managed to process the withdrawal via bank transfer and the player confirmed he received it, therefore we marked the complaint as resolved.

The player from Germany received a no deposit bonus and had a balance of 90 euros after meeting the wagering requirements, but it was reduced to 50 euros during gameplay. The bonus rules did not mention the reduction of funds after the wager, and when trying to clarify this in the chat, they did not receive a response. The issue was eventually successfully resolved as the casino acknowledged the error and the player received their funds.

The player from South Korea was experiencing difficulties withdrawing their winnings due to limited availability of payment methods. They wished to withdraw via Neteller, however, were asked to use an alternative payment method, which they refused. Later, the casino team informed us that a withdrawal via the player's preferred payment method would be possible after all. After amending a small issue in the settings of the player's gaming account, thanks to the player's cooperation, their withdrawal request was successfully processed. The player's complaint was closed as 'Resolved'.

The player from the Netherlands has experienced some issues with their balance. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria withdrew 2000 euros to his verified credit card; however, the credit card company did not accept it and refunded the amount. The money didn't return to his player's account either, despite numerous emails and proofs submitted. The Complaints Team contacted the casino, which requested additional documentation and suggested an alternative withdrawal method. Eventually, the player confirmed receiving the winnings in his checking account, and the complaint was marked as resolved.

The player from Germany had deposited a large sum at Spinch and was contacted by a VIP Manager. After successful verification, she had requested a withdrawal which was not processed within the promised 48 hours. The player had been advised by the Complaints Team to wait at least 14 days after requesting the withdrawal before submitting a complaint. Despite initial concerns due to contradictory statements from the casino and negative online reviews, the player had received her winnings and expressed satisfaction with the process. The issue had been marked as 'resolved' by the Complaints Team.

The player from Bulgaria had been waiting for a withdrawal for less than two weeks and had not received his payout yet. The Complaints Team had advised him that such delays were often due to unfinished KYC verification or a high volume of withdrawal requests, and suggested waiting at least 14 days after requesting a withdrawal before submitting a complaint. Following this advice, the player had confirmed that he received his withdrawal, and the case had been marked as resolved by the team.

The player from Malta requested a withdrawal of her winnings, however, her account was blocked, and her winnings were withheld. Even though the player has been self-excluded across all operator platforms, the casino paid out the player's deposits, so we considered this case resolved.

The player from the Netherlands had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player confirmed that the payment had been received successfully. We marked the complaint as 'resolved' in our system.

The player from Austria had successfully registered, deposited, and verified his account but faced canceled withdrawal attempts of 1000 euros. Despite the issues with Skrill, depositing remained functional. The player switched to a bank account for the withdrawal, which was eventually verified, and he successfully received the payment. The complaint was marked as resolved by the Complaints Team.

The player from the Netherlands had requested a withdrawal two weeks before submitting the complaint. The player's account had been verified, but they hadn't received their winnings, and the casino's live chat hadn't provided clear answers. The player's account had been briefly blocked but was later reopened. The player had further revealed that they lost a significant portion of their winnings due to the delay in the withdrawal confirmation. We had contacted the casino to understand the cause of the delay. The player later confirmed that they had received their winnings and requested the case to be closed. The complaint had been resolved successfully.

The player from Greece had been concerned about repeated withdrawal cancellations from a casino. The casino had claimed she had a duplicate account after she tried to withdraw her winnings of 1000 euros. Despite having verified her identity and addressing the duplicate account issue, the casino had continued to cancel her withdrawals. After the player's complaint was submitted, we had asked her to provide more information and had kept the complaint open until she confirmed that her withdrawal had been successful. The player later confirmed that her withdrawal had been completed and the issue had been resolved.