Casino Infinity Review

The player from South Africa is having issues after making three deposits to the casino with just two of them reflected in the account. Additionally, there's an issue regarding accepted and approved winnings not being paid out. The player received the deposit into his casino account and has received the payment to his bank account. The complaint was closed as "resolved".

The player from South Africa has submitted verification documents multiple times, but the casino repeatedly denies her bank account documents. Despite providing original mails and proof of payments from the same account, approval is still not granted. The complaint was resolved as the player got verified.

The player from South Africa deposited money to 1Red casino, the system showed the deposit failed, but the bank confirmed the successful transaction towards the casino. Despite providing all necessary information and documents multiple times, the issue remains unresolved, with the casino repeatedly asking for resubmission of the documents. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

An Ontario player is facing a delayed withdrawal problem. Despite verifying the account, the casino takes a long time to process the withdrawal and the customer service only offers excuses. The player also expresses dissatisfaction with inconsistent information given by support staff. The complaint was resolved as the player received his payout.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The player reported that the casino had kept requesting new information and rejecting payments, despite the account being verified and all necessary details provided. After almost two weeks, the player confirmed receipt of all three payments. We had marked the complaint as 'resolved'.

The player from Hesse submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Denmark has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had been waiting for his payout since February 11, 2024, and had received inconsistent updates on the status of the payout from the VIP support Manager. The player reported having faced delays and inconsistent communication from the casino's VIP manager. However, the issue was resolved when the player received his €1109 payout. Despite the resolution, the player had expressed dissatisfaction with the casino's communication practices. The Complaints Team had marked the complaint as 'resolved'.

The player from Denmark is experiencing difficulties withdrawing funds, because the transactions to her preferred payment methods have been declined. The casino managed to process the withdrawal via bank transfer and the player confirmed he received it, therefore we marked the complaint as resolved.

The player from Germany received a no deposit bonus and had a balance of 90 euros after meeting the wagering requirements, but it was reduced to 50 euros during gameplay. The bonus rules did not mention the reduction of funds after the wager, and when trying to clarify this in the chat, they did not receive a response. The issue was eventually successfully resolved as the casino acknowledged the error and the player received their funds.

The player from South Korea was experiencing difficulties withdrawing their winnings due to limited availability of payment methods. They wished to withdraw via Neteller, however, were asked to use an alternative payment method, which they refused. Later, the casino team informed us that a withdrawal via the player's preferred payment method would be possible after all. After amending a small issue in the settings of the player's gaming account, thanks to the player's cooperation, their withdrawal request was successfully processed. The player's complaint was closed as 'Resolved'.

The player from the Netherlands has experienced some issues with their balance. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had deposited a large sum at Spinch and was contacted by a VIP Manager. After successful verification, she had requested a withdrawal which was not processed within the promised 48 hours. The player had been advised by the Complaints Team to wait at least 14 days after requesting the withdrawal before submitting a complaint. Despite initial concerns due to contradictory statements from the casino and negative online reviews, the player had received her winnings and expressed satisfaction with the process. The issue had been marked as 'resolved' by the Complaints Team.

The player from Bulgaria had been waiting for a withdrawal for less than two weeks and had not received his payout yet. The Complaints Team had advised him that such delays were often due to unfinished KYC verification or a high volume of withdrawal requests, and suggested waiting at least 14 days after requesting a withdrawal before submitting a complaint. Following this advice, the player had confirmed that he received his withdrawal, and the case had been marked as resolved by the team.

The player from Malta requested a withdrawal of her winnings, however, her account was blocked, and her winnings were withheld. Even though the player has been self-excluded across all operator platforms, the casino paid out the player's deposits, so we considered this case resolved.