Springbok Casino - Player’s withdrawal delayed due to account verification.

It's been more than 5 weeks since I've requested withdrawal

But they have not verified my account

They just taking time to pay me

Dear Otshepeng09,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the withdrawal has been delayed because of incomplete verification?

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thanks I'll Wait for the outcome

Sorry yes

I have send all the required documents

All in correct form

Another thing I mistakenly wrote Otshepeng09

It's Otshepeng009

Thank you very much for your reply, Otshepeng09. Could you please advise which documents you have already provided and when exactly you sent the last one?

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Otshepeng09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.