Springbok Casino - Player’s winnings have been voided.

Dear German,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general terms and conditions, and this is what I found https://www.springbokcasino.co.za/terms-and-conditions:

"Customers cannot redeem multiple free bonuses/free spins offers consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses, winnings or winnings from comp points."

I understand not all the players read the Terms and Conditions but that’s exactly what I would recommend strongly before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

If you are aware of redeeming more than one Free bonus without placing a deposit, sadly, there is not much we can do to support your case at this time.

However, please do not hesitate to forward your cashier and bonus histories to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear German,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

It is true that I played a lot of no deposit bonuses as it is also true that I made deposits and played very often with money. The truth is, I never translated the conditions of those bonds. I only received promotions by mail and I played.

What's more, he had never withdrawn a profit in 3 years because he always lost everything.

Atte German M ***

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.