Springbok Casino - Player’s struggling to complete KYC verification.

Trying to get my account verified but I am unable to contact Springbok Casino through any means. Their telephones lines and live chat options are not working and no one responds to the emails sent to their help@springbokcasino.co.za.

Dear Rougendren,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do so, could you please advise how long ago you have submitted your documents for the verification? None of the licensed casinos takes verification lightly and it might take a few working days completing this thorough procedure. I hope I will be able to help you resolve this issue as soon as possible. Thank you very much for your reply.

Best regards,

Petronela

Good day,

thank you for following up on my complaint. I am glad to report that Springbok casino has responded this morning and the issue is resolved.

The documents and verification request was sent through on the 14th April.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Rougendren for your update and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.