Springbok Casino - Player’s bonus winnings have been voided.

I was playing and winning. Long story short it started with 2 reasons why I could withdraw then magically the first reason disappeared. Apparently max bet amount was reached but if there is a max bet amount then why did they allow me to go higher??? I was not informed. It was from a cash back also my other withdrawal is late. Very very late

Dear fourietg5,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found:

„PROMOTIONAL TERMS AND CONDITIONS:

...

Max bet rule for all bonuses = R100.00. Any winnings plus bonus amounts derived from such bets will be voided."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet.

Please do not hesitate to forward your game history in Excel format to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you. Where to from here

They voided everything to R0. Not just the winnings from unethical max rule.

Thanx again

I'm sorry but it is a standard procedure to void the entire amount accumulated from bonus wagering. Even if only one bet has been greater than the allowed one. I'm afraid that we can't help you if you are aware of placing bets that would breach the maximum bet rule.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear fourietg5,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.