The player requested withdrawal of 1,500 ZAR. He redeemed a free bonus whilst having a pending withdrawal, so his withdrawal was declined. This is in accordance with casino's T&Cs, so we rejected this complaint.
Springbok Casino - Player’s withdrawal request was declined.
Amount: R1,500
Springbok Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
Springbok Casino has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Public
Public
5 years ago
Dear Zandile,
Thank you very much for submitting your complaint through our website. We are sorry to hear about the problem with your withdrawal. We read Springbok Casino’s T&Cs carefully and in the point number 25 it’s written: "Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings."Unfortunately, this rule is a little bit strange, but it is not unusual. We always recommend to every player to read General and Bonus T&Cs. We are very sorry, but we cannot help you more with this case.
Best regards,
Kristina
