BABU88 Casino - Player’s winnings haven’t been received yet.

I am reporting a withdrawal dispute for ₹50,000 on Babu88. My withdrawal has been pending since March 29, 2026.

​The casino is using stall tactics to avoid payment. Their support agents (Lakshmi and Divya) have accused me of 'Opposite Betting' and have now placed my account under a '14-day Game Provider Inquiry.' >

I strongly deny any wrongdoing. I have a full video screen recording of my entire gameplay session and screenshots of every bet made. This video serves as undeniable proof that I played fairly, followed all rules, and did not engage in 'opposite betting' or any suspicious activity.

​I have already submitted my KYC documents (Aadhar and PAN). Despite this, the agents are now automatically closing my chat sessions and ignoring my WhatsApp messages to avoid providing a Payout ID.

​I request CasinoGuru to mediate this case. I am ready to provide my video gameplay evidence and chat screenshots to your team to prove my winnings are valid."

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear lohit1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The casino has now blocked my account and the chat support (Divya/Sita) refused to give a reason, instead telling me to go to a third-party WhatsApp. I believe they are trying to hide my ₹50,000 balance

Babu88 has officially banned my account (1rajarani) and is accusing me of 'fraudulent, scamming, and group betting.' I categorize this as a false accusation made specifically to avoid paying my ₹50,000 winnings.

​I have full video evidence of my entire gameplay session which shows I was playing alone and fairly. I have already provided my KYC. The casino has provided zero proof for these claims.

The casino has now permanently banned me and told me to 'create a new account' to keep playing. This is a clear attempt to get me to violate their 'Multiple Account' terms so they can void my ₹50,000 winnings. I refuse to do so. I have video proof of my fair play and am waiting for the mediator's intervention

I am providing a video of my full game history as proof of fair play. You can clearly see my betting patterns:

​My bet sizes vary naturally, showing no automated bot activity.

​The timestamps show I am playing consecutive rounds manually.

​I am playing standard Evolution Gaming titles where 'group betting' is impossible for a single player to coordinate for an advantage.

​The casino's claim of 'fraud' only appeared after I requested a ₹50,000 withdrawal.

Thank you for the update. I understand the 14-day policy. However, I want to clarify that this is not just a delay. The casino has permanently banned my account and accused me of 'fraud' after I won ₹50,000.

Most importantly, they told me in live chat to 'open a new account' to continue playing, which proves their fraud claim is not real. I have already uploaded the screenshot of this conversation. I will wait the 14 days as requested, but please note the account is currently inaccessible."

Dear lohit1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Thank you for following up. Unfortunately, there has been no progress.

​My account remains frozen with a balance of ₹56,000, and the platform (Babu88) has not responded to my emails. I still have not received any part of my withdrawal or my initial deposit.

​I have video evidence of my manual gameplay and screenshots showing that the support team closed our chat without resolving the issue. Please continue your investigation as the casino is currently withholding a significant amount of my money without a valid explanation.

​Thank you for your help."

Dear lohit1, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Karla,

​Thank you for the follow-up. Here are the specific details regarding my account:

​Withdrawal History: This was my first withdrawal attempt on the platform.

​KYC Status: My KYC verification was already completed and approved prior to this issue.

​Bonus/Wagering: I played with a bonus and have successfully completed all wagering requirements. The balance of ₹56,000 is now in my cash wallet.

​Games Played: I played Evolution Baccarat (specifically Always 9 Baccarat and standard Baccarat tables).

​Communication: I have attached the screenshot of the support chat where they claimed 'suspicious betting' and then deactivated my account.

​I am also emailing the video of my game history to karla.m@casino.guru so you can see the table names and my betting history yourself.

​Thank you for your assistance."

Dear lohit1,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi, (romana.r@casino.guru)

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the BABU88 Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear BABU88 Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you for the update, Romi. I understand the need to give the casino one last chance to respond. However, it has already been several days of total silence from their end. I would like to reiterate that I have full video evidence of my ₹56,000 win and my account remains deactivated without any explanation.

​I am ready to wait this final 7 days, but if they continue to ignore this official mediation, I will be forced to take this further to their licensing authority and share the evidence publicly. I look forward to a resolution."

Babu88 has still not replied here, but they have reactivated my account. I have submitted a withdrawal for ₹50,000 with Payout ID: WRX2605050928232E18INR. It has been in 'Pending' for several hours now. Please keep this case active until the funds reach my Bank of Baroda account

Thank you for the update.

We will wait until you receive your payment, then.

Regards,

Romi

Update: The casino support (Divya) has now officially stated that the withdrawal is in the final queue and will take an additional 3 to 5 hours to process. I am waiting for this timeframe to conclude. If the funds are not in my Bank of Baroda account by 10:00 PM IST, I will consider this another broken promise and update the case accordingly."

Update: The casino is now avoiding me. After Agent Divya promised a 3–5 hour resolution, Agent Lakshmi ignored my questions and abruptly closed the chat when I asked for an update (Screenshot attached). It has been 41 hours since my audit passed. They are deliberately stalling and refusing to honor their own deadlines."

Update for Romi: I have submitted the new request for ₹19,000. My remaining wallet balance is ₹41,000. I am not touching this balance; I am only waiting for the withdrawal to be processed as promised by support. If they do not process this 'fast' as Sita promised, it proves the cancellation was a trick

I am providing an urgent update. After 42 hours of stalling, the Babu88 support team (Agent Sita) explicitly instructed me to cancel my ₹50,000 withdrawal.

​The agent claimed that their system has 'server issues' and 'PG Queues' for large amounts, and that splitting the withdrawal into parts under ₹20,000 would result in a 'fast withdrawal.'

​Under their direct pressure and guidance, I have cancelled the ₹50,000 request and submitted a new request for ₹19,000. The remaining ₹31,000 (total wallet balance ₹41,000) is sitting in my account. I have screenshots of the agent promising this would be faster.

​I am worried this is a tactic to reset the 48-hour waiting timer. I have not placed any bets and will not touch the remaining balance. I am waiting to see if they honor this new promise for the ₹19,000 request

Update for Romi: The first split withdrawal of ₹19,000 has been successfully received in my Bank of Baroda account. As per the casino's instructions, I have now submitted a second request for ₹19,000 at 8:00 AM today. I am waiting for this to be processed. This confirms that the 'Server Issue' was not a total block, but a limit on transaction sizes. I am still holding the remaining balance and waiting for full payment.

Dear lohit1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Romi, thank you for the follow-up. I am happy to confirm that after splitting the withdrawal as suggested by support, I have now received the full amount of my winnings in my bank account. The issue is 100% resolved. You can now close this complaint as 'Resolved'. Thank you for your help in mediating this case!

Thank you for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru