MonsterWin Casino Review

The player from Greece had requested the closure of his account at a casino for responsible gambling reasons. He had communicated this request through both email and live chat, but his account had remained open, which allowed him to deposit and gamble. The player had stated that he wanted to close his account due to gambling addiction. His account was successfully closed. The player had confirmed the resolution of his issue and the complaint had been marked as resolved.

The player from the United Arab Emirates had requested a withdrawal from Greatwin two weeks ago, but the transaction remained pending without explanation. Despite multiple conversations with support, he felt they were providing inconsistent responses and suspected they did not intend to release his funds. The issue was resolved after the Complaints Team intervened, leading to the successful completion of his pending withdrawal request of 19 USD. The player confirmed receipt of the funds and expressed gratitude for the assistance.

The player from Ontario had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. The issue was resolved as the player confirmed that she received her winnings after the recommended time frame had passed. The Complaints Team marked the complaint as 'resolved' in their system following her confirmation.

The player from Ontario had requested a withdrawal on January 20, 2025, but had not received the funds. Despite being a verified account and a long-time customer at Greatwin, he faced some payment delays. After the Complaints Team intervened, the casino confirmed that the withdrawal had been processed, and the player subsequently received $400. The issue was then marked as resolved in the system.

The player from Manitoba had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. After several communications regarding the delay, it was confirmed that the player's account had been fully verified, but the withdrawal had remained pending for 24 days. Eventually, the player received the funds, and the issue was marked as resolved by the Complaints Team.

The player from Portugal had won €1000 and attempted to withdraw €500, but despite the casino's stated 4-day processing time, the withdrawal had been delayed for 5 days. The support response consistently cited payment delays, and the player ended up spending the remaining €500. The issue was resolved when the player received the withdrawal 13 days later, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Finland tried to withdraw 300€, but the casino malfunctioned and credited it as a deposit, causing the player to wager the amount. A subsequent attempt to withdraw also turned into a deposit. The player wished to withdraw the funds without further wagering, but the issue remained unresolved. The player’s issue was finally resolved when the casino accepted a manual withdrawal.

An Italian player was unable to withdraw his winnings from a successful bet. The casino continuously cited technical or provider-related issues as the reason for the withdrawal delay, despite the player trying different withdrawal methods. After the player changed his withdrawal method, he received a confirmation email from the casino. We involved a representative from the casino in the conversation for further clarification. Eventually, the player confirmed receiving his payment, leading us to mark the complaint as 'resolved'.

The player from Italy had deposited €20 in crypto and won €200. However, he faced difficulties when he tried to withdraw his winnings, as the online casino required another deposit to initiate the withdrawal. The player's account wasn't in need of verification, and he had cancelled a bonus offer, nullifying any winnings from it. The player had deposited a second time to withdraw his winnings, which initially remained pending beyond the stated timeframe. After our intervention and correspondence with the casino, the player's withdrawal had been successfully paid out.

The player from Greece had noticed an unexplained deduction of €129 from his account balance after he made a withdrawal of €450 from his winnings of €701.68. Despite several interactions with the casino's customer service, he had received inconsistent explanations for the deduction. The player had not verified his account with the casino yet and his withdrawal was still pending. He had believed the deduction was a mistake as he had won the money from free spins associated with his deposit, not from no-deposit free spins. We had engaged with the casino to clarify the issue. The player later reported that the casino had refunded the deducted amount, attributing it to a system error. The issue was thus resolved.

The player from Greece won €9,000 but is facing slow withdrawal limits of €500 per day, with only 3 withdrawals allowed in row. The casino's process could take the player three months to receive all the winnings. The player is asking for help to quicken the withdrawal process. The complaint was resolved as the player got paid out.

A player from Germany claims to have met the wagering requirement of a 30 euro bonus, contrary to the casino's assertion that she has only wagered 150 euros instead of the required 1500 euros. After the misunderstanding was cleared by the casino support the player asked us to close the complaint.

The player from Germany reports that their winnings from the Power Spins slot game disappeared twice. Despite passing ID verification, the casino hasn't provided a solution or an explanation. The player confirmed the issue was resolved.

The player from Germany has deposited over 12,000 euros in the casino but hasn't received any payouts yet. The payout process is slow, with limitations on the amount that can be withdrawn per day. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Slovenia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria requested a withdrawal 4 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from New Zealand had requested a withdrawal of $400 NZD on January 26, 2025, but it remained pending for nearly a week despite the casino's terms stating a processing time of up to 72 hours. He had attempted to communicate with support multiple times but only received the same unhelpful responses. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Germany faced delays in withdrawing his winnings of €450 from Cashwin, despite assurances from support that his case would be prioritized. He had completed the KYC process, which involved submitting over 20 documents, but the withdrawal had not been processed within the promised 72 hours. The issue was eventually resolved.

The player from Italy encountered issues with account verification at the casino, as they repeatedly rejected her photo holding his ID along with a note. The issue was resolved after the player successfully verified his account by submitting multiple photos. He decided to close the account afterward and the player consider the case resolved.

The player from Japan faced issues with a casino after a deposit was made via JETON. JETON had updated its site, rendering the player's deposit history inaccessible, yet the casino required this history for authorization, causing a deadlock. The player provided evidence of the situation, and after communication with the Complaints Team, the casino verified the account and allowed the player to withdraw winnings. The withdrawal process encountered delays due to the casino's misunderstanding of limits, but ultimately, the player was able to complete the withdrawal successfully, leading to the resolution of the complaint.

The player from Italy had deposited 350 euros, but the funds were not credited to her gaming account despite her providing a screenshot of the transaction. The issue was resolved after she confirmed that the deposit had been successfully processed. The complaint was marked as 'resolved' in our system.

The player from Spain was having difficulties withdrawing 500 euros despite his account being fully verified. He had been waiting for over 3 days while receiving responses only via live chat. We advised the player to wait up to 14 days for the withdrawal process to complete. The player later confirmed that he had received his winnings, and the complaint was marked as resolved.

The player from Finland was experiencing a delay with his withdrawal of 270€, which exceeded the usual 3 business day processing time. The casino customer service had been unable to provide a completion date. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the withdrawal had been paid, and we subsequently closed the complaint.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.

The player from Ireland has received only €400 out of €750 from Cashwin, with €350 still pending since 29th May 2023. The casino has been making excuses regarding payment provider issues, providing incorrect ARN numbers, and delaying the withdrawal. The player later informed us he received his winnings and so we closed the complaint as resolved.

The player from Portugal had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. After several communications regarding the verification of her account and the submission of address proof, the casino had confirmed that her account was fully verified. Eventually, the withdrawal was marked as successful, and the money was then in her account. The matter had been resolved by confirming the successful transaction.

The player from Ireland had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. After a series of communications with the casino regarding his verified account and the withdrawal of 400 euros, the player expressed concerns about the casino's practices and licensing. Following persistent efforts, the player successfully received his withdrawal, and the casino subsequently closed his account. The complaint was marked as resolved by the Complaints Team.

The player from Portugal won €230 after betting with a €10 deposit and requested a withdrawal that was promised within 72 hours, but it remained unprocessed despite repeated inquiries. He also accused the casino of past fraudulent behavior regarding a voided balance. After a lengthy process and expressing his dissatisfaction, the player confirmed that he had finally received his winnings. The complaint was marked as resolved by the Complaints Team, who appreciated his cooperation.

The player from Austria had won €2400 but faced ongoing verification requests from the casino, having submitted the necessary documents multiple times. The player suspected that the casino was intentionally delaying payment. After several communications, the player's account was eventually verified, and a first withdrawal was successfully processed after significant back-and-forth. The player reported receiving the second payment after a four-day wait, and the issue was marked as resolved by the Complaints Team.

The player from Finland faced issues with Goldspin Casino, where two withdrawal requests totaling €1200 had been canceled despite having their account verified and providing all necessary documents. They were currently trying to withdraw another €600, the maximum allowed, but needed assistance to resolve the situation and access their total funds of €1400. The issue was resolved when the casino completed the payment, confirming that the player had received the funds. The complaint was marked as 'resolved' in the system, and the player was thanked for their cooperation.

The player from Spain experienced difficulties with account verification, as the casino continued to request additional documents despite her having submitted all necessary materials. She had been trying to complete the verification process for 6 days without success. The issue was resolved after she successfully withdrew her winnings and closed her account. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany was unable to verify her casino account due to issues with the documentation from Jeton. She had provided a payment confirmation that lacked her name, which Goldspin did not accept, and Jeton could not provide the necessary documents for verification. After persistent communication, Jeton eventually supplied the required document, which was accepted by Goldspin. The player then received her payment, and the complaint was marked as resolved.

The player from Canada faced ongoing issues with Cashed Casino, including delayed processing of her account closure request submitted on February 19th and a lack of response to her follow-up emails. Despite her confirmation regarding the voiding of winnings upon account closure, she remained able to play on the platform. The Complaints Team facilitated communication between the player and the casino, leading to the eventual closure of her account after the player e-mailed the casino request for self-exclusion due to the gambling addiction. The issue was marked as resolved, after the player confirmed the account closure.

The player from Finland faced ongoing issues with the KYC process, having submitted multiple bank statements that were repeatedly rejected by the casino. Despite the approval of other documents like his address and ID, his inability to provide the requested bank statement prevented him from completing the verification, leading to delays in withdrawal. After persistent follow-ups and communication, his documents were eventually approved on March 5th, allowing for a successful transfer of his winnings. The player expressed dissatisfaction with the lengthy process and lack of customer service, ultimately deciding to cancel his account due to a lack of trust in the casino. The complaint was marked as resolved.

The player from Alberta faced difficulties with a withdrawal request made two weeks ago from Cashed.com, which had not been approved despite the casino's stated processing time of 3-5 business days. He contacted customer service multiple times, but they only mentioned a delay without requesting verification documents or providing further explanations, raising concerns given the negative reviews from other players regarding withdrawals. The issue was resolved as the player confirmed that he had received his funds after further assistance from the Complaints Team.

The player from Quebec had won $400 CAD at Cashed Casino and submitted a withdrawal request on February 5th, which remained pending. Despite multiple attempts to contact the casino, including chat support, she was unable to access her account and was concerned about not receiving her winnings. After two weeks of waiting and ongoing communication with the casino, her withdrawal was processed successfully. The issue was marked as resolved by the Complaints Team, confirming that the player's winnings had finally been released.

The player from Greece reported that while playing with a balance of €470, their account was reset to zero due to the expiration of a bonus received with a deposit. After intervention from the Complaints Team, the casino restored the player's bonus to its status at the moment of cancellation. The issue was successfully resolved.

The player from Austria faced issues with the casino, as their withdrawals were consistently canceled after a 3-day processing period without explanation. Despite not using any bonuses, they had been waiting for their funds for 8 days and had to re-submit withdrawal requests after cancellations. The issue was resolved when the player received the remaining amount of their winnings following confirmation from the casino that everything had been processed correctly. The complaint was marked as 'resolved' in our system.

The player from Greece struggled to verify his account despite having submitted documents multiple times after a significant win. He believed the casino was intentionally delaying the verification process and had gathered evidence of his gameplay. After extensive communication regarding his withdrawal requests, he eventually confirmed that he had received all his winnings. The complaint was marked as resolved by the Complaints Team, who facilitated communication between the player and the casino to ensure the issue was addressed.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After submitting a complaint, the player reported that the casino eventually paid out the winnings. The issue was resolved as the player confirmed receipt of the funds, and the complaint was marked as 'resolved' in the system.

The player from Nova Scotia encountered issues while trying to activate a "100% first deposit bonus" after signing up. Despite having received an email offering the bonus, the casino's support informed him that bonuses were not available for his account and refused to return his deposit. Following his complaint, the player received a refund of $45 but did not receive an explanation for the account blockage or the denial of the bonus. The issue was marked as resolved by the Complaints Team, and it was noted that casinos had the right to deny bonuses and close accounts without justification.

The player from Ireland faced difficulties withdrawing winnings from Cashed casino, where a withdrawal request made two weeks prior was canceled due to technical issues. After resubmitting the request, it remained pending, violating the casino's terms regarding processing times. The player reported that after multiple attempts and a total of 19 days trying to withdraw, the latest request was finally approved, and the winnings were received in his bank account. The issue was marked as resolved by the Complaints Team.

The player from New Zealand had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout process took longer than expected. The issue was completely resolved after the player contacted the casino for a manual withdrawal. The complaint is resolved.

The player from Brazil won 1,000 Reais and requested a withdrawal. After five days, the casino required verification, accepting only the proof of address and identification while rejecting the selfie with ID and deposit receipt. Despite resending the documents, the player remained unable to withdraw her winnings. The Complaints Team intervened, asking the casino for clarification. Upon further review, the casino verified the account, and the withdrawal was processed on 19.07.2024. The player confirmed receipt of her winnings and expressed gratitude to the Complaints Team for their assistance.

The player from Finland had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. After 12 days, the winnings were eventually paid out. The issue was marked as resolved, and the player expressed dissatisfaction with the delay but confirmed receipt of the funds.

The player from Greece had won €50 and €100 while playing blackjack using Evolution but had not received these winnings in his casino account. Despite daily contact with the casino, he received no resolution and was frustrated with the delay. The issue was resolved after the player confirmed that the winnings had been credited to his account. We marked the complaint as 'resolved' and appreciated his cooperation throughout the process.

The player from Germany had successfully withdrawn €1500 using Jeton but encountered issues while trying to withdraw the remaining €2165 with MyFinity and Jeton. Despite multiple attempts and contacting support, she could not upload the necessary verification documents and had not received further communication. The Complaints Team intervened, facilitating communication between her and the casino. Eventually, after numerous document submissions and clarifications, the casino processed her remaining winnings, allowing her to receive the funds. The case was marked as resolved.

The player from Australia had requested a withdrawal on 6/9/2024, but it remained pending after two weeks despite having a fully verified account and previous successful withdrawals. The casino's terms stated that payments were processed within three days, which had not been met, and support provided no clear timeframe for resolution. Following communication and document submissions regarding account verification issues and technical errors with the casino's website, the complaint was escalated. Eventually, the player's account was verified, and the withdrawal of $800 AUD was successfully processed into her crypto wallet. The issue was marked as resolved.

The player from Brazil successfully won and requested a withdrawal of R$ 1,400.00 on 07/30/24, but faced delays despite following the casino's instructions to switch withdrawal methods. After six days of waiting and receiving repeated generic responses from support, the player expressed concern about the situation and also encountered issues with the provided email address. The issue was resolved after the player confirmed that the deposit had been completed, leading to the closure of the complaint. We acknowledged the player's appreciation for the assistance provided.

The player from Brazil experienced delays in receiving payments from Casinoly. We informed him that withdrawal processing could take up to 14 days due to KYC verification or high withdrawal requests. The player confirmed that no verification had been requested yet and expressed frustration after three business days. The player later updated that Casinoly had paid the winnings. The complaint was then marked as resolved.

The player from Greece had experienced repeated cancellation of withdrawals due to a system error and provider rejection. Despite having used different methods, the player was still expecting to wait for a resolution. The player had communicated with the casino multiple times and was asked to wait for 3-5 working days each time. After a month of waiting and multiple attempts to withdraw, the player finally received an email to manually provide his bank details. The casino had processed the withdrawal after this. The player had confirmed receipt of the funds after one month and seven days. We had closed the complaint as 'resolved'.

The withdrawal request from the Canadian player was declined because of a deposit made from a shared account with his spouse. The issue was successfully resolved as the casino eventually credited the player's winnings back to his account balance.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested withdrawals three months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's withdrawal is delayed for almost 3 weeks. We contacted the casino and found out that the withdrawal requests had been finally processed, and the player received her winnings, so the complaint was closed as resolved.

The player from Germany has requested a withdrawal six months ago. Unfortunately, the payment had been pending and later disappeared completely from the account. The casino responded to apologize for the delay and to inform the player that their payment had now been processed. The player then received their payment and the issue was resolved.