The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.
Millioner Casino - Player claims that payment has been delayed.
Opened
Current status
Waiting for player to reply
2d 12h 6m 12s
Millioner Casino
Safety Index:Above averageCase summary
Discussion
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3 weeks ago
Translation
I requested my first withdrawal of €500 from the casino on March 21, 2026. I requested a second withdrawal of €500 on March 24, 2026.
According to support, everything is fine with my account, etc. But nothing is happening. There's absolutely no progress with the withdrawal; it's not being processed or anything.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear BastiRS5,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 weeks ago
TranslationNothing has happened yet. We keep getting the same excuses, but nothing is being done. It's been 12 days since the payout, and the website says payouts are processed within 3 days.
No verification was requested, and I cannot do it myself.
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2 weeks ago
Dear BastiRS5,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 week ago
TranslationHello, the first €500 was paid out on April 2nd. Now I'm still waiting for the second payment, also €500, which I withdrew on March 24th, so two weeks ago today.
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1 week ago
Dear BastiRS5, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Did you play casino games or bet on sports?
- Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Karla
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1 week ago
TranslationThe first payment from March 21st was transferred on April 2nd and has also been received in my account.
The second one, dated March 24th, is still in processing status.
Verification was not requested, and when I go into the settings, it also says that verification is not necessary.
The winnings were achieved without a bonus.
I played casino games, not sports betting.
I didn't save the chat logs, so I would have to write to support again.
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5 days ago
TranslationThe money was paid out yesterday after three weeks. Let's see how long the next payout takes. After that, I'll stay away from this casino.
Thank you for your efforts!
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4 days ago
Dear BastiRS5,
Thank you for your update.
I’m glad to hear that your second withdrawal has now been processed. Just to confirm, have you already received the full amount o in your bank account?
Please let me know once the funds have arrived so we can proceed accordingly.
Thank you in advance for your confirmation.
Karla
