Springbok Casino - Player encounters issues with coupons and winnings.

Everytime this happens.I deposited a R150 played the The take down coupon which I won the playthrough and end up with a R2500 which mean that coupon was finished. Furthermore I then played the coupon for unlimited withdrawal in which I deposit a R100 and I end up to win the playthrough also in which I end up with a R25000 . I did also deposit two times R100 and R83 .

Dear Rovonne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you accumulated your winnings from a free bonus solely?
• Have you redeemed any free bonuses from this casino in the past?

If there’s any relevant communication, please forward it along with a screenshot of your bonus history to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Yes It's a coupon that I used so I did deposit R150 and then after you can redeem a R1000 and the payout is R2500 so I completed the playthrough and won the R2500 .furthermore I deposit a R100 for another coupon in which the the withdrawal is unlimited so I completed the playthrough and won R25000 .There after I two deposits R100 and R83. They denied my withdrawal please fix this matter.

Hi Rovonne,

• Could you please advise if you were informed why your withdrawal was denied?
• Please forward a screenshot of your bonus history to petronela.k@casino.guru.

Thank you.

Dear Rovonne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.