Springbok Casino - Player complains that he didn’t receive any bonus.

This casino is a scam no fair gaming no decent bonusses no decent payouts the casino just take your money. On Friday29 April i was supposed to receive 850 zar. The message was in my inbox the whole week and on friday it was gone. I ask them where it is and they said i do not qualify the advert states deposit between monday and friday 250 zar or more and i will qualify. This is unexceptable as i played 1300 zar. This casino has a bad reputation in south africa and should be removed and people warned. This casino is a scam and defnitely not south africa nr 1 casino. They make it very difficult for people to bave a fair chance. I will take all my time in warning south africans of this springbok casino.

Dear eybersgerhard1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you communicated a possibility to receive any bonus prior to depositing funds into your account? Could you please advise if you have activated any promotional offers in the past?

Please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

This is a weekly bonus that you receive on a Friday. Any deposits between Monday to Friday more than 250 zar deposits qualify for this 850 zar. But it seems according to the casino only some people qualify but they dont mention it when you deposit. I normally receive the bonus code in my casino inbox it was there last week en then on Friday it was gone I had to search for the code on the springbok casino free bonus site. It seems lije if you play regularly they dont give you attractive offers to gamble as you are a regular. I feel it is false advertisement to tell people you are the nr 1 Casino in South Africa but dont exercise what you advertise. I should have only paid 250 zar for the week and waited till friday for a 850 zar bonus but still gambled invested 1300 zar for the week. Regards Gerhard

Could you please forward the email with the promotional offer to petronela.@casino.guru? Thank you very much in advance.

Dear eybersgerhard1,

Thank you for the forward screenshot. Please understand that if you have claimed any other free bonus beforehand or didn't place a real money deposit you wouldn't qualify for the offer. Furthermore, casinos are not obligated to reward their players with promotional offers and bonus privileges can be revoked at any time.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

We as players dont stand a chance against online casinos. Lucily i can choose where i want to play and sorry their loss. I will rather spend my money on registered sa casinos from now on lesson learned thank you

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.