Igor tried several different administrative jobs before he joined the Casino Guru team. Now, as a Casino Analyst, he is responsible for collecting, updating, and analyzing casino information – a job where he feels he can reach his full potential. Apart from that, he regularly tends to his hobbies, w...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Igor P.
Author
Igor Petrovich
Casino Analyst & Complaint Specialist
Igor tried several different administrative jobs before he joined the Casino Guru team. Now, as a Casino Analyst, he is responsible for collecting, updating, and analyzing casino information – a job where he feels he can reach his full potential. Apart from that, he regularly tends to his hobbies, w...
Extensive collection of games from multiple providers
Wide range of languages and currencies
No responsible gambling tools
Not all game providers are available for all countries
Not all payment methods are available for all countries
Casino screenshots
Casino Lab Review
Before you sign up at Casino Lab, here is what our team of casino experts found. We used our casino review methodology to look at what it offers and how it measures up. A range of factors, including the casino's Terms and Conditions, licenses, player complaints, support, and limits, were all checked by our team. This helped our reviewers see how safe and fair this casino really is.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. The result for Casino Lab was a Very low Safety Index of 2.6. This reflects a very poor showing in terms of fairness and safety. Read on in our Casino Lab review to find out whether this casino is a good fit for you.
Is Casino Lab fair and safe? Safety Index explained
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the Casino Lab Terms and Conditions as part of our review of Casino Lab. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.
Considering our estimates and the factual data we have collected, Casino Lab appears to be an average-sized online casino. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
As far as we are aware, no relevant casino blacklists mention Casino Lab. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
In our comprehensive review of all relevant aspects, Casino Lab has attained a Very low Safety Index of 2.6. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index.
Our Casino Lab T&Cs review
As part of our review, we read each casino's Terms and Conditions and check how fair they are. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casino Lab to be somewhat unfair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Complaints from players about Casino Lab
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 11 complaints about this casino in our database. Because of these complaints, we've given this casino 20,085 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Casino Lab user feedback and reviews evaluated
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
Judging by the 7 user reviews given to Casino Lab, it has a Mixed User feedback score. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Licenses and company data
Casino Lab has estimated annual revenues higher than $5,000,000. Based on the revenues, we consider it to be a medium-sized online casino.
As far as we know, Casino Lab does not hold any official gambling license.
Payment methods, win and withdrawal limits
Casino Lab supports 31 payment options. This includes: Skrill, Neteller, PaysafeCard, Mastercard, VISA, Nordea, Zimpler, Bitcoin (BTC), Siru Mobile, Bank transfer, OP-Pohjola, Litecoin (LTC), Cardano (ADA), Ethereum (ETH), Klarna, UTORG, Tether (USDT), MiFinity, Bitcoin Cash (BCH), USD Coin (USDC), S-Pankki, Danske Bank, Revolut, KBC Online, Interac, Interac e-Transfer, Oma Säästöpankki, Alandsbanken, Säästöpankki, Aktia Bank, POP Pankki.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 500 per day
No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
GBP 500 per day
GBP 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 800 per day
AUD 10,500 per month
HUF 200,000 per day
HUF 2,800,000 per month
CHF 500 per day
CHF 7,000 per month
CZK 12,500 per day
CZK 175,000 per month
NZD 1,000 per day
NZD 13,000 per month
PLN 2,000 per day
PLN 31,500 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. Languages and customer support options available at Casino Lab are displayed in the table below.
Language
Website
Customer support
Live chat
Slovak
English
24/7
Spanish
Portuguese
German
German
Finnish
Italian
Czech
Greek
French
Hungarian
Norwegian
Polish
Arabic
Slovenian
Dutch
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Casino Lab, withdrawals, and other potential areas of concern. Judging by the responses we have received, we consider the customer support of Casino Lab to be average.
Casino Lab casino games and slots
Casino Lab offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 112 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, GameArt, Endorphina, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, FBM Digital Systems., Turbo Games, Platipus, Amigo Gaming, Mancala Gaming, Spinmatic, Apollo Games, G Games, NetGaming, OneTouch, Kiron Interactive, Revolver Gaming, OnAir Entertainment, Reevo, PLAYHUB, Mascot Gaming, Amusnet, PlayPearls, Givme Games, Ela Games, Skywind Group, Iconic21 (BETER Live), Caleta Gaming, AvatarUX, 3 Oaks Gaming, Shady Lady, CT Interactive, Winfinity, Vibra Gaming, Spinberry, Playnetic, 7777 gaming, Smartsoft Gaming, Swintt, Tequity, BF Games, Spribe, Gamomat, Expanse Studios, Arcadem, CandleBets, MEGA Entertainment, Betsolutions, Bally Wulff, SlotMill, Onlyplay, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, Penguin King, VoltEnt, Leap Gaming, Ortiz, Gamebeat, Kajot, GameTimeTec, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Kalamba Games, Woohoo Games, Zillion Games, Golden Hero, Popiplay, Apparat Gaming, PatePlay, InOut, RakeRocket, EGT Digital, Barbara Bang, Clawbuster, Rogue Gaming, Hacksaw Gaming, Solidicon, Ruby Play.
Bonuses and codes offered by Casino Lab
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 1 bonus from Casino Lab in our database:
100% up to $500 and 200 extra spins
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
Read more
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Company info
Established
2024
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Lab. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 2 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Operates without a license
Low withdrawal limit: £7,000 / month
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
No license
Important
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Unfair terms and conditions
Bonus winnings must be withdrawn immediately after meeting the wagering requirement to avoid additional winnings being capped
Show full rule and our analysis
Common bonus hunting strategies may be seen as a serious T&C violation
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at Casino Lab. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 14
Not Available: 1
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Casino Lab, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Casino Lab, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(31)
Payment methods (31)
Transaction limits
Withdrawal limits
$7,000
per month
$500
per day
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USDCADEURGBPAUDCHFCZKHUFNOKNZDPLN
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
17 languages
EnglishFrenchGermanGermanItalian
12 more
All languages (17)
English
French
German
German
Italian
Spanish
Arabic
Czech
Dutch
Finnish
Greek
Hungarian
Norwegian
Polish
Portuguese
Slovak
Slovenian
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Good
Based on 4 tests
Date and tester
Rating
12 Dec 2024
Dominika L.
Subpar
28 Jan 2022
Burak O.
Subpar
16 Jul 2021
Adam M.
Subpar
25 Aug 2020
Maria S.
Excellent
E-mail support rating
Subpar
Based on 1 test
Date and tester
Rating
26 Sep 2025
Samuel S.
Subpar
User reviews
User reviews of Casino Lab
This is a place to share experience with Casino Lab. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 7 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 1 week ago
On the 19th of June I requested a withdrawal for £250 . Its now been over 2 weeks and still not recieved my winnings . I have made 3 formal complaints all have been ignored . I have even asked for a supervisors review again ignored . Ive been told that the reason is because of high demand and then they changed there mind and said its because it was verified on the 24th but then sent back for verification .. then to be told that it was just from high demand . Then 4 days ago i recieved another email saying my withdrawal had now been scheduled for processing .. yesterday being the 3rd of july they locked me out of live chat and have now stopped answering emails .. Just to add i am fully Id verified and this was not my first withdrawal.. ive never had any issues with this site until now
No positives
Delayed withdrawal
Auto generated e mails
Vague live support
Locked out of chat
Ignored formal complaints
Support e mails ignored
• 7 months ago
Scam defo stay faar away i.gonna share all screen shots aswell. 3000 euro depositninputnit last week.they paid 322 another Monday cashback.monday I put it another 3500 euro they said now daily cashback I said ok they didint pay Tuesday I asked them they told me Monday.i said okey and I asked them again Monday they are saying you have to apply daily cashback.i told them I did alreday if I didint apply how did you pay last week? They are saying vip assistant will contact with you.and my vip assistant she's sleeping and she's dissappear not answering not sending email notting.they are just trying to robbed your money that's it .and all games set about slots. If you win little bit dont play take money and go.because they won't let you for more money
Cashback
They are not paying 7days alreday
• 1 year ago
Casino Lab is the worst I've ever encountered online. They tricked me into believing I could win. I deposited several times, and when I finally tried to withdraw my €1,222, they simply blocked my account. No explanation was given, support stopped responding, and I never saw my money back. It's a scam disguised as a casino. Don't fall for it like I did. They promise you prizes, but they're just trying to drain your account.
Casino Lab es lo peor que he encontrado en internet. Me hicieron creer que podía ganar, deposité varias veces y cuando finalmente quise retirar mis 1222 euros, simplemente me bloquearon la cuenta. No dieron ninguna explicación, el soporte dejó de responder y nunca vi mi dinero de vuelta. Es una estafa disfrazada de casino. No caigas como yo. Te prometen premios, pero solo buscan vaciarte la cuenta.
Extreme scam
EStafa extrema
• 1 year ago
In addition to never respecting their own transfer deadlines, their customer service is terrible. I have €128 to receive from their account, which my bank reversed, and they always say they'll sort it out, but they don't sort anything out!!!!
Para além de nunca respeitarem os prazos de transferência que eles próprios prevêem, o apoio ao cliente é péssimo. Tenho 128€ para receber na conta deles que o meu banco reverteu e dizem sempre que vão resolver, mas não resolvem nada,!!!
Poor customer service
Péssimo apoio ao cliente
They never respect transfer deadlines
Nunca respeitam os prazos de transferência
• 3 years ago
I been waiting for the withdrawal 3 weeks and they keep saying same things under review i want my money simple and i will do everything!!!!
• 3 years ago
This casino are just awful. I have been waiting 15 days for my withdrawal - customer services know nothing, and consistently tell you to be patient. They keep telling me my withdrawal is under review - but do not know why, what for, or the reason. They also are unable/unwilling to tell me how long it will take to complete!
Would not recommend
Customer service have limited access to information regarding withdrawals
impossible to speak to anyone who is supposedly dealing with the review
Appears that I will NEVER get my winnings
• 4 years ago
This site is a scam, if you go on trust pilot and read all the negative comments then you will see they do everything to avoid paying out.
I cannot truly believe you have assessed them properly otherwise you would not give them a good rating.
CasinoLab should be shutdown as they are thiefs!
Discussion
Casino Lab discussion
Discuss anything related to Casino Lab with other players, share your opinion, or get answers to your questions.
Casino Guru
We want players to understand gambling.
Casino Bonuses
Casino Lab bonuses
Browse all bonuses offered by Casino Lab, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Casino Lab, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(31)
Payment methods (31)
Transaction limits
Withdrawal limits
$7,000
per month
$500
per day
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USDCADEURGBPAUDCHFCZKHUFNOKNZDPLN
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
17 languages
EnglishFrenchGermanGermanItalian
12 more
All languages (17)
English
French
German
German
Italian
Spanish
Arabic
Czech
Dutch
Finnish
Greek
Hungarian
Norwegian
Polish
Portuguese
Slovak
Slovenian
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Good
Based on 4 tests
Date and tester
Rating
12 Dec 2024
Dominika L.
Subpar
28 Jan 2022
Burak O.
Subpar
16 Jul 2021
Adam M.
Subpar
25 Aug 2020
Maria S.
Excellent
E-mail support rating
Subpar
Based on 1 test
Date and tester
Rating
26 Sep 2025
Samuel S.
Subpar
User reviews
User reviews of Casino Lab
This is a place to share experience with Casino Lab. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 7 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 1 week ago
On the 19th of June I requested a withdrawal for £250 . Its now been over 2 weeks and still not recieved my winnings . I have made 3 formal complaints all have been ignored . I have even asked for a supervisors review again ignored . Ive been told that the reason is because of high demand and then they changed there mind and said its because it was verified on the 24th but then sent back for verification .. then to be told that it was just from high demand . Then 4 days ago i recieved another email saying my withdrawal had now been scheduled for processing .. yesterday being the 3rd of july they locked me out of live chat and have now stopped answering emails .. Just to add i am fully Id verified and this was not my first withdrawal.. ive never had any issues with this site until now
No positives
Delayed withdrawal
Auto generated e mails
Vague live support
Locked out of chat
Ignored formal complaints
Support e mails ignored
• 7 months ago
Scam defo stay faar away i.gonna share all screen shots aswell. 3000 euro depositninputnit last week.they paid 322 another Monday cashback.monday I put it another 3500 euro they said now daily cashback I said ok they didint pay Tuesday I asked them they told me Monday.i said okey and I asked them again Monday they are saying you have to apply daily cashback.i told them I did alreday if I didint apply how did you pay last week? They are saying vip assistant will contact with you.and my vip assistant she's sleeping and she's dissappear not answering not sending email notting.they are just trying to robbed your money that's it .and all games set about slots. If you win little bit dont play take money and go.because they won't let you for more money
Cashback
They are not paying 7days alreday
• 1 year ago
Casino Lab is the worst I've ever encountered online. They tricked me into believing I could win. I deposited several times, and when I finally tried to withdraw my €1,222, they simply blocked my account. No explanation was given, support stopped responding, and I never saw my money back. It's a scam disguised as a casino. Don't fall for it like I did. They promise you prizes, but they're just trying to drain your account.
Casino Lab es lo peor que he encontrado en internet. Me hicieron creer que podía ganar, deposité varias veces y cuando finalmente quise retirar mis 1222 euros, simplemente me bloquearon la cuenta. No dieron ninguna explicación, el soporte dejó de responder y nunca vi mi dinero de vuelta. Es una estafa disfrazada de casino. No caigas como yo. Te prometen premios, pero solo buscan vaciarte la cuenta.
Extreme scam
EStafa extrema
• 1 year ago
In addition to never respecting their own transfer deadlines, their customer service is terrible. I have €128 to receive from their account, which my bank reversed, and they always say they'll sort it out, but they don't sort anything out!!!!
Para além de nunca respeitarem os prazos de transferência que eles próprios prevêem, o apoio ao cliente é péssimo. Tenho 128€ para receber na conta deles que o meu banco reverteu e dizem sempre que vão resolver, mas não resolvem nada,!!!
Poor customer service
Péssimo apoio ao cliente
They never respect transfer deadlines
Nunca respeitam os prazos de transferência
• 3 years ago
I been waiting for the withdrawal 3 weeks and they keep saying same things under review i want my money simple and i will do everything!!!!
• 3 years ago
This casino are just awful. I have been waiting 15 days for my withdrawal - customer services know nothing, and consistently tell you to be patient. They keep telling me my withdrawal is under review - but do not know why, what for, or the reason. They also are unable/unwilling to tell me how long it will take to complete!
Would not recommend
Customer service have limited access to information regarding withdrawals
impossible to speak to anyone who is supposedly dealing with the review
Appears that I will NEVER get my winnings
• 4 years ago
This site is a scam, if you go on trust pilot and read all the negative comments then you will see they do everything to avoid paying out.
I cannot truly believe you have assessed them properly otherwise you would not give them a good rating.
CasinoLab should be shutdown as they are thiefs!
Discussion
Casino Lab discussion
Discuss anything related to Casino Lab with other players, share your opinion, or get answers to your questions.