Igor tried several different administrative jobs before he joined the Casino Guru team. Now, as a Casino Analyst, he is responsible for collecting, updating, and analyzing casino information – a job where he feels he can reach his full potential. Apart from that, he regularly tends to his hobbies, w...
OverviewBonusesUser reviewsSafety Index explainedDiscussionPayment methods
Igor P.
Author
Igor Petrovich
Casino Analyst & Complaint Specialist
Igor tried several different administrative jobs before he joined the Casino Guru team. Now, as a Casino Analyst, he is responsible for collecting, updating, and analyzing casino information – a job where he feels he can reach his full potential. Apart from that, he regularly tends to his hobbies, w...
Before you sign up at Casino Lab, here is what our team of casino experts found. We used our casino review methodology to look at what it offers and how it measures up. A range of factors, including the casino's Terms and Conditions, licenses, player complaints, support, and limits, were all checked by our team. This helped our reviewers see how safe and fair this casino really is.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Casino Lab has a Low Safety Index of 3.5, signifying a low standing in terms of fairness and safety in accordance with our methodology. Carry on reading our Casino Lab review to make an informed decision whether or not this casino is the right fit for you.
Is Casino Lab fair and safe? Safety Index explained
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the Casino Lab Terms and Conditions as part of our review of Casino Lab. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.
Considering our estimates and the factual data we have collected, Casino Lab appears to be an average-sized online casino. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
As far as we are aware, no relevant casino blacklists mention Casino Lab. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
On the whole, also considering other contributing factors in our assessment, Casino Lab has achieved a Safety Index of 3.5, which is classified as Low. We recommend players to stay away from this casino and look for one with a higher Safety Index.
Terms and Conditions of Casino Lab evaluated
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casino Lab to be somewhat unfair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Casino Lab
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We currently have 8 complaints about this casino in our database. Because of these complaints, we've given this casino 9,744 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Casino Lab user feedback and reviews evaluated
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
Judging by the 6 user reviews given to Casino Lab, it has a Mixed User feedback score. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Licenses and company data
Casino Lab has estimated annual revenues higher than $5,000,000. Based on the revenues, we consider it to be a medium-sized online casino.
As far as we know, Casino Lab does not hold any official gambling license.
Payment methods, win and withdrawal limits
Casino Lab supports 31 payment options. This includes: Skrill, Neteller, PaysafeCard, Mastercard, VISA, Nordea, Zimpler, Bitcoin (BTC), Siru Mobile, Bank transfer, OP-Pohjola, Litecoin (LTC), Cardano (ADA), Ethereum (ETH), Klarna, UTORG, Tether (USDT), MiFinity, Bitcoin Cash (BCH), USD Coin (USDC), S-Pankki, Danske Bank, Revolut, KBC Online, Interac, Interac e-Transfer, Oma Säästöpankki, Alandsbanken, Säästöpankki, Aktia Bank, POP Pankki.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 500 per day
No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
GBP 500 per day
GBP 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 800 per day
AUD 10,500 per month
HUF 200,000 per day
HUF 2,800,000 per month
CHF 500 per day
CHF 7,000 per month
CZK 12,500 per day
CZK 175,000 per month
NZD 1,000 per day
NZD 13,000 per month
PLN 2,000 per day
PLN 31,500 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. You can find languages available at Casino Lab in the table below.
Language
Website
Customer support
Live chat
Slovak
English
24/7
Spanish
Portuguese
German
German
Finnish
Italian
Czech
Greek
French
Hungarian
Norwegian
Polish
Arabic
Slovenian
Dutch
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Casino Lab, managing your account, withdrawals, or other matters. Casino Lab has an average customer support, judging by the results of our testing.
Casino Lab casino games and slots
Casino Lab offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 112 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, GameArt, Endorphina, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, FBM Digital Systems., Turbo Games, Platipus, Amigo Gaming, Mancala Gaming, Spinmatic, Apollo Games, G Games, NetGaming, OneTouch, Kiron Interactive, Revolver Gaming, OnAir Entertainment, Reevo, PLAYHUB, Mascot Gaming, Amusnet, PlayPearls, Givme Games, Ela Games, Skywind Group, Iconic21 (BETER Live), Caleta Gaming, AvatarUX, 3 Oaks Gaming, Shady Lady, CT Interactive, Winfinity, Vibra Gaming, Spinberry, Playnetic, 7777 gaming, Smartsoft Gaming, Swintt, Tequity, BF Games, Spribe, Gamomat, Expanse Studios, Arcadem, CandleBets, MEGA Entertainment, Betsolutions, Bally Wulff, SlotMill, Onlyplay, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, Penguin King, VoltEnt, Leap Gaming, Ortiz, Gamebeat, Kajot, GameTimeTec, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Kalamba Games, Woohoo Games, Zillion Games, Golden Hero, Popiplay, Apparat Gaming, PatePlay, InOut, RakeRocket, EGT Digital, Barbara Bang, Clawbuster, Rogue Gaming, Hacksaw Gaming, Solidicon, Ruby Play.
Bonuses and codes offered by Casino Lab
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 1 bonus from Casino Lab in our database:
100% up to $500 and 200 extra spins
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Established
2024
Estimated annual revenues
> $5,000,000
Casino Bonuses
Casino Lab bonuses
Browse all bonuses offered by Casino Lab, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
User reviews of Casino Lab
This is a place to share experience with Casino Lab. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Scam defo stay faar away i.gonna share all screen shots aswell. 3000 euro depositninputnit last week.they paid 322 another Monday cashback.monday I put it another 3500 euro they said now daily cashback I said ok they didint pay Tuesday I asked them they told me Monday.i said okey and I asked them again Monday they are saying you have to apply daily cashback.i told them I did alreday if I didint apply how did you pay last week? They are saying vip assistant will contact with you.and my vip assistant she's sleeping and she's dissappear not answering not sending email notting.they are just trying to robbed your money that's it .and all games set about slots. If you win little bit dont play take money and go.because they won't let you for more money
Casino Lab is the worst I've ever encountered online. They tricked me into believing I could win. I deposited several times, and when I finally tried to withdraw my €1,222, they simply blocked my account. No explanation was given, support stopped responding, and I never saw my money back. It's a scam disguised as a casino. Don't fall for it like I did. They promise you prizes, but they're just trying to drain your account.
Casino Lab es lo peor que he encontrado en internet. Me hicieron creer que podía ganar, deposité varias veces y cuando finalmente quise retirar mis 1222 euros, simplemente me bloquearon la cuenta. No dieron ninguna explicación, el soporte dejó de responder y nunca vi mi dinero de vuelta. Es una estafa disfrazada de casino. No caigas como yo. Te prometen premios, pero solo buscan vaciarte la cuenta.
In addition to never respecting their own transfer deadlines, their customer service is terrible. I have €128 to receive from their account, which my bank reversed, and they always say they'll sort it out, but they don't sort anything out!!!!
Para além de nunca respeitarem os prazos de transferência que eles próprios prevêem, o apoio ao cliente é péssimo. Tenho 128€ para receber na conta deles que o meu banco reverteu e dizem sempre que vão resolver, mas não resolvem nada,!!!
This casino are just awful. I have been waiting 15 days for my withdrawal - customer services know nothing, and consistently tell you to be patient. They keep telling me my withdrawal is under review - but do not know why, what for, or the reason. They also are unable/unwilling to tell me how long it will take to complete!
Would not recommend
Customer service have limited access to information regarding withdrawals
impossible to speak to anyone who is supposedly dealing with the review
Appears that I will NEVER get my winnings
GaryB
Unregistered user
• 4 years ago
This site is a scam, if you go on trust pilot and read all the negative comments then you will see they do everything to avoid paying out.
I cannot truly believe you have assessed them properly otherwise you would not give them a good rating.
CasinoLab should be shutdown as they are thiefs!
Safety Index explained
Safety Index of Casino Lab explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Lab. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low3.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Unfair terms and conditions
Bonus winnings must be withdrawn immediately after meeting the wagering requirement to avoid additional winnings being capped
T&C copied from the casino's website (in English):
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Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
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