The player from Switzerland had attempted to withdraw funds from the casino multiple times without success, despite being verified. He had used the same Binance ID for both deposits and withdrawals but received vague responses from support. He was trying a banking transfer for his latest withdrawal. The issue was resolved as the banking transfer cashout had successfully processed.
Winaura Casino - Player is facing delayed withdrawals.
Amount: 300 CHF
Winaura Casino
Safety Index:Fresh casinoSafety Index
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7.2
Winaura Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 7.2. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 days ago
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1 week ago
I tried to withdraw 5 or 6 times now im vertified and everything i dolt knlw what im doing wrong i used my binance ID same as the deposit nothing connected to the support they cant help and so on and so forth i need help they won really talk to me only giving me vauge answers pls help me. I started a withdraw again this time with banking transfer mybe that works but i dont have much hope
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1 week ago
Dear smnwillener,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to better assist you, I would like to ask a few questions to clarify the situation:
- Have you received any specific error messages during your withdrawal attempts?
- Have you verified your identity with the casino, and if so, when did you complete the verification?
- Has the casino explained why your withdrawal requests were declined?
- Can you provide the details of your communication with the casino support team regarding the problems with the withdrawal of your winnings? My email address is veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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6 days ago
Dear smnwillener,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
