Springbok Casino - Player complains that she didn’t win anything and requests all her deposits to be refunded.

So. Yesterday i deposited R150 with a bonus. In total my deposit with bonusses was over R2000. I played low amount between R2.50 and R7.50.  I got lousy free spins after i played almost R1500 out and got nothing.  Both free spins played with different bets paid out R60.  Today i made another deposit of R150 with a bonus totalling R400.  I played again different games and different bets.  Guess what NOTHING. not even 1 lousy free spin.  I was going to complain yesterday but thought i will give it another chance but now i am seriously knowing they are scamming clients.  It is just not possible R2500 later and i could not even win R100. My guess is because if a previous complaint i am marked. I therefor want ALL my deposits back as i have never made any withdrawel at all 

Dear Estelle,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Additionally, I would like to ask you to update your previous complaint. Please do not hesitate to contact me if there is anything else, I could do for you regarding this issue. 

Best regards,

Petronela

Dear Estelle,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.