Royale500 Casino Review

The player from Finland was attempting to withdraw 370,00 from Royale500 Casino, but the site was asking for document upload, while simultaneously not providing a way to do it. The player reported that he had already submitted the necessary documents and they were then shown as confirmed. After some delay in communication, the player was able to proceed with the withdrawal. We kept the complaint open until the player confirmed that the funds had successfully arrived in his account. The issue had been resolved successfully.

The player from Spain had attempted to deposit money to participate in a promotion advertised by Royal500 Casino. However, the deposit did not reflect the advertised 150% promotion. After the player communicated with the Complaints Team, he confirmed that the dispute had been resolved. Consequently, we had closed the complaint as 'resolved'.

The player from the UK is experiencing difficulties withdrawing his winnings due to ongoing verification. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Sweden made a deposit of SEK 1500 but encountered an issue where they couldn't play with real money and were instructed to contact support. Despite waiting for 2 days and reaching out through chat and email, they have not received a response. The casino has not responded to the complaint, and it was closed as "unresolved".

The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Since we have not received any response from the casino, we were forced to close this complaint as 'unresolved'.

The player from Sweden has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions. The player later reopened the complaint and informed us she received her winnings.