The player struggles to verify his casino account as the casino is non responsive. The complaint was resolved as the player verified his account and received his withdrawal.
PlayMillion Casino - The player struggles to verify his casino account.
Amount: €680
PlayMillion Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
PlayMillion Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I uploaded my documents to the live chat because I'm trying to reach someone and nobody is responding
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2 years ago
Hello Opop00,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayMillion Casino. Please allow me to ask you a few more question before we would move forward.
Since when exactly are you trying to verify your account? Isn't there a way to upload the documents directly into your casino account? Did you also try to verify your account through their support e-mail?
Did you ever receive any respond from the casino?
Please note that we usually advise to wait at least 14 days for the whole verification to be processed.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello I have to say my account has been verified in the meantime but now the same problem with the payout normally the payout with paysafecard takes a few minutes at most you get no feedback live chat you reach me hope you can help me with that too, is something else serious or not
Automatic translation:
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2 years ago
Translation
Hello, thanks for the help, but meanwhile my account has been verified, but now I'm waiting for the payout with paysafecard, it's always very quick, but now I've been waiting since yesterday and again no answer or confirmation from anything weird casino and in my eyes none bit serious
Automatic translation:
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2 years ago
Hello Opop00,
As your account is now verified it should be only a matter of time before receiving your money. Please keep us updated.
