LuckyLouis Casino - Player's withdrawal has been delayed.

I'm Still waiting for my winnings don't seemed to be getting anywhere woth this site never jad a problem woth this site until now

Dear Joanne,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Before we move forward, could you please advise when exactly you requested this withdrawal? Do I understand correctly that you have made successful withdrawals before?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

17th April ive never had a problem with the site till then ive received winnings in the past ok

My emails are not getting through to the site its says there's a temporary problem its saying 23 more of trying before permanently bein deleted personally think someone has tried hacking my account

Thank you for your reply, joannejojojones8. Since you have made successful withdrawals before, I believe it is only a matter of time before you receive this one. We usually give casinos at least two full weeks to process each payment. Therefore I would recommend that we wait for a few more days and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

They keep telling me to send my details which I have done but nothing im goin round in circles with them i shall wait a couple of more days

Still no payment made

Still don't seem to be getting anywhere ive emailed my details over to them again so can't see why the payment can't go ahead

Thank you for keeping us updated, Joanne. When exactly did you receive your last withdrawal? Could you please advise which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

I've sent over the items through email

Thank you for your emails. I’m very sorry but you haven’t answered my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Additionally, could you please clarify when exactly you have provided the required information that the casino needs to make the bank transfer?

It was the same card I used before the card runs out this week I have anew card to use

Yes same payment method as before

Payment has finally been received today

Awesome news, joannejojojones8. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.