GrandClub Casino Review

The player from Germany had trouble withdrawing funds, with requests routinely cancelled after 3-8 days. Despite a validated account and valid deposit method, issues had persisted. The player also reported inconsistencies in withdrawal limits. The player had a balance of nearly 5000€ and wished to withdraw 4000€ of it. After the player's complaint, the casino had started to process his withdrawals manually. Over several days, the casino had transferred the full amount of 4000€ to the player's account, resolving the issue.

The player from Finland had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The player had experienced difficulties with the withdrawal process, including a technical error and a requirement to deposit and wager an additional €10 using the same payment method, Zimpler. After his complaint, the player reported that the issue had been resolved and he had received his payment. We confirmed the resolution and marked the complaint as 'resolved' in our system.

The player from Norway had been unable to withdraw his winnings due to an account limitation at Playzilla Casino. Despite having contacted the casino's customer support for over a month, his issue had remained unresolved. After submitting the complaint and providing additional information, the player had managed to reach a resolution with the casino independently. We had learned that the player's issue was resolved and his winnings had been successfully paid out. The complaint was then marked as 'resolved' in our system.

The player from Germany had been struggling to withdraw €30 from Playzilla. Despite having contacted customer support multiple times over the previous three weeks, he had not received the money nor any updates. The player was unsure about the KYC verification process and had not made a successful withdrawal previously. The Complaints Team had asked him to provide more details and had forwarded his complaint to Playzilla Casino. The casino had requested the player's bank details for payment. After providing these details, the player confirmed that he had received his winnings. The issue had been resolved successfully.

The player from Finland had requested Playzilla to cancel his account closure and set a deposit limit. He had managed to increase his balance to over 600 Euro before the casino closed his account and stopped responding to his emails. His account had not required verification and was closed approximately 6 hours after his request. The player had felt the account should have been closed earlier to prevent further deposits and gameplay. The casino, however, had followed its rules and processed the account closure after his self-exclusion request. The player later confirmed that he had been able to withdraw the remaining balance from his account. The issue had been successfully resolved with the casino paying out the remaining balance.

The player from Germany had made a withdrawal request of €800 after successfully complying with the bonus terms. Despite having provided all required identification documents for verification, the player had faced issues with his credit card transaction list, which the casino had rejected twice because it only showed outgoing payments. The player had provided detailed explanations to the casino but was repeatedly removed from the chat. After the Complaints Team intervened and communicated with the casino, the player's verification was completed and the pending withdrawal was processed. However, the payout amount was reduced to €300 as the player had continued to play with the rest of the funds. The casino then blocked the player's account after verification and payment. Despite this, the player confirmed receipt of the money and the issue had been resolved.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. After the Complaints Team advised him to wait for the standard processing time and cooperate fully with the casino, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as 'resolved'.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later informed us that he received his winnings, therefore, we were able to close this complaint.

The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy faces an issue with depositing money via Direct Bank Transfer. Despite the casino stating it would take three days for the credit to be credited, the player claims that the method was labeled as 'instant'. The player later informed us that the deposit has been credited to his account and the complaint was closed as resolved.

The player from Hungary requested a payout on June 23 but the transaction has gone missing, and the casino is not responding to emails. The account is currently active and the player has proof of the missing payment. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria is experiencing difficulties withdrawing his winnings due to ongoing account verification. The player confirmed he received a withdrawal from the casino after his verification was complete.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany won from a bonus, but his winnings were confiscated, and his deposit was returned. After the investigation, the issue was resolved, and the player received the payment. The complaint was closed as "resolved".

The player from Rhineland-Palatinate has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Uzbekistan is experiencing difficulties withdrawing her winnings due to ongoing verification. We've contacted the casino and were informed that the verification process is finally successfully completed and the player is paid out. dinarbdull2022 confirmed that she has received her winnings so we closed the complaint as resolved.

The player's requested a refund as he experience multiple issues with the casino. The casino explained that there was a problem resetting the player's password and apologized for the situation the player had faced. They also stated that they would return the player's balance via a manual payout. The player confirmed receipt of the payment, and the issue was resolved.

The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Rhineland-Palatinate has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy was experiencing difficulties withdrawing their winnings due to ongoing verification. The player received payments approximately 3 weeks after submitting the withdrawal request. The complaint is resolved.

The player from Germany requested 2 withdrawals 5 weeks ago, but they hadn't been processed. The casino responded to apologize for the delay and stated that the payments had been processed. The player received the payments in due course and the issue was resolved.

The player from Germany complained about the lengthy verification process. The player was asked to provide the casino with specific documents as part of additional verification. The player received all disputed funds after the additional verification was complete. The complaint is resolved.

The player from Italy complained about the lengthy verification process. In the meantime, he lost a significant part of the disputed funds by playing in the casino. Later, after the casino confirmed that the account is fully verified, the player received the remaining funds from the pending withdrawal. The complaint is resolved.

The player from Germany is dissatisfied with the withdrawal process. They tried to make a withdrawal by bank transfer but it was unsuccessful. The player then had to register and create an account with a different payment provider, and then was able to receive payment.

The player from Germany was unable to withdraw funds from the casino due to a new deposit requirement. After making a recent deposit of 2,600€, the casino stated that this amount had to be wagered before any withdrawals could be made, effectively freezing previous winnings of over 2,500€. The issue was resolved when the player was informed that since his earlier deposits had been fully wagered, he could now withdraw his balance without issues. The Complaints Team recommended withdrawing balances before making significant new deposits to avoid similar situations in the future.

The player from Australia had deposited over $2,000 and won $3,600. When attempting to withdraw the winnings, the player's account was disabled for verification. After one week, conflicting withdrawal limits were given by different support agents, which caused delays in the process. Screenshots had been provided. The issue was resolved after the player received all pending withdrawals, totaling $744, after four weeks of waiting. The complaint was marked as resolved by the Complaints Team.

The player from Germany had faced issues with a withdrawal of 500 euros from an online casino. The withdrawal, initially processed, was later rejected by the bank as the casino operators did not possess a German license. The player had made several attempts to contact the casino but was unsuccessful in withdrawing his funds. After submitting a complaint and providing relevant communication records, the issue had been taken over by the Complaints Team. The casino had been invited to provide their perspective on the situation. Finally, the player confirmed that the funds had been credited back to his account, leading to the resolution of the complaint. We had thanked the player and the casino for their cooperation.

The player from Germany had his account suddenly disabled by the casino after he attempted to cash out 800 Euros, a portion of his total winnings of 3,300 Euros. The disabling of his account was not accompanied by any explanation or notification. After the player had reported the issue, we had reached out to the casino for clarification. The casino had responded by stating that the account was undergoing a routine check. After three weeks, the player had informed us that his account was reactivated. We had subsequently marked the complaint as 'resolved'.

The player from Finland had experienced a delayed withdrawal from an online casino. Despite having provided all necessary documents and bank statements, the casino had not proceeded with the payment. The player had communicated with the casino multiple times but the issue had remained unresolved. We had intervened and requested the casino to provide a transaction reference number. After the casino had provided the reference number, we asked the player to verify the transaction with her bank. Following these steps, the player had finally received her withdrawal. The player had expressed dissatisfaction with the casino's service and decided not to play there again.

The player from Lower Saxony had struggled with Excite Win Casino. When he attempted to withdraw 500 euros of his winnings, the casino claimed he had violated terms and conditions by using a bonus without a deposit and canceled his withdrawal. The player confirmed that the funds had been re-credited back to his account, but he lost them while gambling. We had concluded the complaint as resolved since the casino had re-deposited the funds back to the player's account and the player had confirmed the same.

The player from Finland had an active self-exclusion in another casino due to a gambling problem. The player believes that they should have been banned from this casino too. The player later confirmed that the issue was resolved.

The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The casino has not responded to the complaint, and it was closed as "unresolved".The complaint was reopened, the play was paid and the complaint was closed as "resolved".

The player from Russia had won a large amount and successfully withdrew $1,000, but the casino then requested verification. They experienced difficulties providing proof of address and had sent two bank inquiries as requested, but the casino insisted on utility bills, which they did not possess. The issue was resolved after the player confirmed that they had passed the verification process and received the withdrawal. The complaint was marked as 'resolved' by the Complaints Team, who appreciated the player's cooperation.

The player from Russia faced difficulties with an anonymous casino's verification process, as they insisted on utility bills to confirm his address, which did not reflect his name due to previous billing practices. Despite providing alternative documents including bank statements and a certificate from the Ministry of Internal Affairs, the casino remained unyielding in their requirements. The Complaints Team intervened by contacting the casino, which ultimately agreed to pay out the player's remaining balance and reopened his account after accepting his documents. The player confirmed that he received his funds and regained access to his account, allowing him to continue playing without further issues.

The player from Germany experienced significant losses at CoinKings Casino after creating an account, despite having a global self-exclusion with the operator Igloo Ventures SRL. After informing the casino about her gambling addiction, his account remained active, leading to further losses totaling €2,500. He requested a refund for these losses, highlighting the casino's failure to respect his self-exclusion. The Complaints Team assisted by gathering all relevant communication and escalating the issue to the casino. After intervention, the player confirmed that the issue was resolved.