LuckyLouis Casino DE - Player's deposit is not being credited to the account.

Hello,

I had previously filed a complaint in early February about LuckyLouis Casino due to a missing deposit of 50 Euros. After weeks, they credited the money to my account.

Now, on February 21st, I made another deposit of 10 Euros via Paypal, so with the fee it was a total of 10.35 Euros. This was debited from my bank account. However, it was once again not credited to my customer account. When I reached out via chat, they simply told me, as they have in the past, that they are investigating where the money is. It's been 8 days since the deposit!! And, honestly, this happens every single time at this Casino. Not a single deposit goes through smoothly.

Dear LeFati,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

As with your previous complaint, we can only repeat our position:

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

If you have struggled with this casino since before you filed complaints on casino.guru, according to your words since October last year, I would recommend you try other online casinos instead of this one.

Thank you in advance for your reply.

Best regards,

Tomas

Hello,

yes, that's why I only deposited 10 euros. But it can't be that the casino with a German license can always withhold funds.....

There should be some way to counteract this.

I still don't have an answer where my money is.

Best regards

Hello Tomas,

You can close the case. The day before yesterday, the casino finally credited the 10 euros after 12 days.

I advise everyone not to make a deposit at this casino.

Thank you very much for your effort

Dear LeFati,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru