Wildz Casino review
Accepts players from New Zealand
No Deposit Bonus:
Not available
Deposit Bonus:
100% up to NZ$500 and 200 extra spinsBonus T&C
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Payment methods
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  • Skrill
  • Neteller
  • PaysafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • INSTADEBIT
  • Bank transfer
Withdrawal limits
 per month
€100,000
 per week
€25,000
 per day
€10,000
Granturo Malta Ltd
2019
> NZ$100,000,000
OverviewBonuses2User reviews80Safety Index explainedDiscussion21Payment methods18

Wildz Casino Review

Wildz Casino has been a top pick for New Zealand players since 2019. It offers fast withdrawals, over 3,000 games, and a unique loyalty programme. With a 9.7 Safety Index, it stands out as a safe and trusted option. Check out my experience and what you can expect, from payouts to player rewards.

Key facts about Wildz

Feature Details
Launch year 2019
Safety Index score 9.7/10
Welcome offer 100% up to $500 + 200 free spins
Game count 3,000+
Top providers NetEnt, Microgaming, Evolution, Pragmatic Play, Big Time Gaming, Play'n GO
Withdrawal time Varies depending on payment method. For instance, 0-24 hours for e-wallets and 2-5 days for cards/bank transfers.

Fun, well-rounded, and good for players off the bat

When I first signed up, the colourful yet uncluttered design immediately caught my eye, with the registration, games access, and bonus information available in a streamlined and straightforward interface.

Knowing that it already has a 'Great' rating from players and a Very High score on the Safety Index, I felt reassured that it was probably going to live up to the good impression. This is unsurprising, given that their sister site, Wheelz, also has a very respectable Safety Index score, too – putting them among the best New Zealand casinos.

Their bonus is strictly average with a 100% up to $500 bonus for new players as well as 200 free spins. This is slightly less than other casinos, as I uncovered in my Vegasino review, which offers 100% up to $1,000 and 200 FS. What I do like about this bonus, however, is that they split up their free spins across a few days, taking the pressure off to use them all at once before they expire.

That's not the only thing I liked from the perspective of a new player, as what really drew me in was the XP bar-style loyalty programme, which gives me the option to get extra, like Free Spins, just for playing once I've filled up my level bar. Getting bonuses beyond the first deposit makes for a better long-term player experience.

I also liked that the game lobby (packed with over 3,000 games) loads quickly, the filters work well, the site is mobile-first, and pokies and games are from top providers (in particular, it seems they highlight Hacksaw and NetEnt, both solid and well-established providers).

Overall, Wildz gave me the impression of a casino that puts player experience first, with tournaments, bonuses, and extras all waiting for me to discover. After exploring it firsthand, it's easy to see why so many players enjoy spending time here, but here's the full scoop.

What I loved

  • The site's clean design makes it easy to move between sections, search for games, and check promotions without hassle.
  • With more than 3,000 pokies and table games to choose from, the gaming options are substantial but within the market average, though some sites, such as Vegasino, skew it far higher with 11,000+ pokies alone.
  • As a new member, you can claim the 100% welcome offer capped at $500 with 200 free spins. For existing players, you have more options to claim, including reload bonuses, balance boosters, cashback offers, and tournaments when they happen.
  • You need multiple methods for executing fast withdrawals, and Wildz Casino understands this. That's why you have options like Skrill, Neteller, bank transfer, and credit cards to deposit and withdraw funds.

What could be improved?

  • The 35x playthrough for the welcome offer is slightly higher than I would have liked and might put off some players, though it's not out of step with other brands.
  • The casino supports e-wallets and credit cards, but I found the options to be fewer than those of local competitors such as Vegasino, which has over 50 options. For instance, I expected to see cryptocurrency and other local banking services as part of the payment methods, but that wasn't the case.
  • I couldn't find a dedicated Wildz Casino app. It is not as serious as the casino runs very well on mobile on Android and iOS, but some players do prefer an app.

Few but high-quality bonuses that provide great value

Claiming the Wildz welcome bonus is as easy as it gets. Since it's a match deposit offer, I opted in and made my first deposit of $10 to become eligible for the welcome offer. Here's how I went about the process:

I first signed up, verified my details, and then made a first deposit, instantly receiving a 100% match. In addition to the extra bonus funds, I also received 200 free spins spread across 8 days, which I then used to play specific qualifying games.

Now, being the careful player that I am, I made sure to check the terms for each offer before claiming it. First, I discovered that a 35x wagering requirement applied to the bonus amount, which means you must wager $350, assuming you deposited $10.

Also, the free spins expire after 24 hours if unused, and you can only use them to play specific pokies each day. While this wagering requirement is pretty standard, that 24-hour expiry is very short.

I genuinely enjoyed the whole process as it was quick and transparent. Plus, I didn't have to dig through fine print to find the conditions, so there were no nasty surprises.

Bonus highlights

Beyond the welcome offer, Wildz offers a variety of casino promos and rewards to keep gameplay exciting for regular players. Below is a breakdown of the different Wildz Casino bonus types and how they work:

  1. Reload bonuses – This is a percentage of your subsequent deposits, which gives you extra bonus money. But keep in mind that it also comes with a 35x wagering requirement before you can convert to real withdrawable funds. For instance, if you win $200 in bonus money, you'll need to place $7,000 in bets before cashing out. But if you want immediate access to your funds, you can always forfeit the bonus using the Non-Sticky Bonus feature.
  2. 10% casino cashback – This cashback offer is mainly for Loyalty+ members. This bonus returns a percentage of your losses (usually 10%) to give you some relief after a losing streak.
  3. Free spins – Wildz offers free spins both as deposit rewards and in purchasable bundles. So, when you deposit money, you can claim free spins tied to specific pokie machines. Sometimes you can also use the option to claim a Buy Free Spins Bundle. This way, you can get spins instantly without making a deposit. Always check the My Rewards section in your account to see what's available and how many spins you have left.
  4. Levelz and 99% progress bar – Levelz is Wildz Casino's way of rewarding returning players. Each bet fills your XP-style progress bar, and when full, you can take a spin on Levelz to win up to 40 free spins on popular games. Speaking of levelling up, the 99% Progress Bar reward is another exciting feature. With it, you can skip almost all of the progress and jump to the next level.

In addition to all of these, players may receive Wildz Casino Bonus Codes via SMS or email. You can then redeem these codes to claim special offers or free spins.

Bonus downsides

  • Because of the fast expiry, I had to use the free spins much more quickly than I normally would have. If I hadn't done this, they'd have expired, and I'd have lost out on the offer.
  • Sadly, there isn't a no deposit bonus available for new players.
  • Apart from reloads, there weren't many ongoing promos outside of the loyalty system. Sure, it may seem like there are other offers, but I discovered the majority of them are just varieties of the reward-based loyalty programme or are offered occasionally.

Bonus overview

Bonus type Bonus specifics Wagering requirements
First welcome bonus 100% up to $500 + 200 Free Spins 35x
Second welcome offer 50% up to $500 35x
Reload bonus Depends on eligibility. Check the "My Rewards" section to see available offers. 35x
Cashback bonus 10-20% cashback up to $100 on net losses 1x
Progress bar (loyalty rewards) Fill the progress bar and win a free spin on Levelz 35x

Expert tip: I consider the cashback offer the smartest option on this list because it has the lowest wagering requirement of 1x. So, as it also doesn't require extra deposits, it can be a nice option. Just be aware that it's given away when you lose money, so you don't have a net gain here.

Tournaments

Several in-house tournaments have been held at Wildz, with prize pools ranging from $10,000 all the way up to $500,000. Leaderboard tournaments are very common, with players being able to nab a spot on the board depending on how lucky they are on the reels. A few examples they've run in the past include:

  • Win VIP tickets to the All Blacks
  • $10,000 tournaments near-monthly
  • Dream Drop Relax Gaming Tournament
  • Long-running leaderboard tournaments with $10,000 in weekly prizes

With exclusive prizes and straightforward gameplay, you can enjoy the extra layer of excitement that their tournaments have to offer. For more details on what they've got on offer, check out the Wildz news page. As always, terms and conditions apply.

Wildz's game library of over 3,000 titles

Wildz Casino has one of the more impressive game lobbies you'll find in New Zealand. The game library is neatly split into real money pokies, table games, live dealer titles, and jackpots, with well-known studios contributing. Compared to the average online casino, Wildz offers an average but respectable 3,000+ games.

Added to this, if you're a new player, you can easily find top casino games by using the category section. Here, you can find group names like Feature Buy, Hold & Win, Double Speed, Most Played, Trending, etc. When writing the Wildz reviews for the game segment, I used this feature, and I liked it because it made browsing easy.

Players will also find all the well-established developers here, including NetEnt, Microgaming, Play'n GO, and Evolution. Given they're some of the best-known names in the industry, it helps me to feel confident that the games on offer are top-notch and fair. All of these, plus a few surprises, give the casino its own flavour and promise a fun gaming session for players.

Game highlights

  • Wildz has a strong catalogue when it comes to classic three-reel pokies and the latest Megaways releases. It holds its own against casinos like SkyCity and Vegasino (each having thousands of titles), offering depth and variety in its range. Moreover, many of the titles come from top studios like NetEnt and Play'n GO that are well-loved in NZ.
  • Searching for providers or specific features was faster than most sites I've tested. This makes it a recommendable site for beginners, without clunky menus, which I've seen while writing many of my casino reviews.
  • High-quality providers are on the menu at Wildz. Providers with some of their top games include NetEnt (Starburst), Microgaming (Thunderstruck), Pragmatic Play (the Big Bass Bonanza series), Nolimit City (Tombstone), and Big Time Gaming (Bonanza), all feature here.
  • The live casino comes with an easy-to-navigate dedicated section, featuring roulette, blackjack, and even game-show formats. So if you'd like the chance to sit at virtual tables and play games in real-time against human dealers, this is for you.

What could be improved?

  • My main issue with Wildz is that, unlike Wheelz, it only has a few exclusive titles. I expected to see more exclusives, but the overall count is smaller compared to competitors who focus heavily on custom content.
  • While the casino covers the mainstream pokies and blackjack and roulette games in detail, some less popular genres don't get as much attention. This includes titles like specialty bingo games, keno, plinko, etc.

Live casino

Evolution Gaming and Pragmatic Play Live power most of the live section, totalling 130 games, which means top-quality streaming and professional dealers. This also means access to the best blackjack, roulette, baccarat, and newer twists on casino games such as Crazy Time and Sweet Bonanza CandyLand. There's also a clean, dedicated lobby that makes switching tables simple, a feature not every NZ casino offers.

Wildz also has exclusive titles in an agreement with Evolution, giving them exclusive Wildz Blackjack tables that have the bright purple colours of the site, hosted by a dedicated professional dealer. While this exclusive table is a unique feature, the number of live games in total is about average for a casino of this size.

Play for free

All games allow you to play demo mode, with live casino titles being the only exception. This way, you can easily test pokies, RTPs, and bonus features while also practising your strategy without risk.

However, live casino titles are only available for real stakes, as is the standard across the industry.

Software providers that are industry favourites

Wildz Casino works with a long list of trusted developers (over 100, and that's good news for Kiwi players). Leading providers include Microgaming, NetEnt, Pragmatic Play, Evolution Gaming, and Play'n GO. These developers bring popular, unique hits like Starburst, Book of Dead, and Fire Joker, among others.

For me, I believe the following games are must-tries for NZ players:

  1. Reactoonz by Play'n GO
  2. Thor's Rage by Red Tiger Gaming
  3. John Hunter and the Tomb of the Scarab Queen by Pragmatic Play
  4. 3 Big Barrels Buffalo by RubyPlay
  5. Gonzo's Quest by NetEnt Games

Additionally, considering the number of games, Wildz's smart search bar is your best friend. Here, you can type in a game title or provider name to filter instantly or explore categories like "New Provider" and "Popular" for fresh picks.

Even then, what stood out to me most was the consistently high quality of the games provided compared to other sites. The reliability, smooth gameplay, and regular new releases made playing feel more engaging as there was always something new and interesting to try.

Fast Payments in under 24 hours at Wildz

Depositing and withdrawing at Wildz was straightforward. Players can use debit/credit cards, e-wallets like Skrill and Neteller, PaysafeCard for deposits, and bank transfers. In my experience looking at casino payment options, I found that e-wallets were by far the fastest, with my withdrawal processed within hours.

Bank transfers, on the other hand, took up to three working days, which isn't out of the ordinary for the payment method. Also, the minimum deposit for most of the payment options is set at $10, perfect for low-stakes players and a little lower than competitors like Vegasino (which has a minimum deposit of $20).

Payment strengths

  • The e-wallet options on Wildz, like Skrill, Neteller, Payz, and MiFinity, all promise fast casino cashout processing. So if you want to receive your winnings within 0-24 hours after initiating the transaction, Wildz has you covered.
  • With a low minimum deposit of $10, it's easier to get started with your favourite games compared to Supabet Casino's $20 minimum. There's also a minimum Wildz Casino withdrawal limit of $20-$50, depending on the method used, which is a little higher than we'd like, but isn't as similar to Boomerang Bet's $20 minimum.
  • Payments are securely encrypted and run through trusted providers, keeping personal info safe.

Weaknesses

  • Wildz doesn't support Bitcoin or other cryptocurrencies, which I consider quite a negative when comparing to competitors like Vegasino, which support it as an option.
  • Options like POLi aren't supported, unlike a few other Kiwi casinos, meaning the number of options available for players is below average compared to most other NZ sites.

Payment deposit and withdrawal speed at a glance

Method Min deposit Min withdrawal Withdrawal time
Credit cards $10 $20 2–5 days
Skrill $10 $20 0–24 hours
Neteller $10 $20 0–24 hours
Payz $10 $20 0–24 hours
MiFinity $10 $20 0–24 hours
CashtoCode $10 n/a n/a
Inpay n/a $50 24–72 hours
PaysafeCard voucher $10 n/a n/a

Expert tip: For the fastest payouts, always choose an e-wallet. They cleared my withdrawal within hours during my testing, whereas card and bank transfers took days.

How to deposit at Wildz

Depositing at Wildz is straightforward, and this is how I went about it:

  1. I logged into my account and clicked Deposit.
  2. I chose my preferred payment method (Skrill) from the list.
  3. I entered the deposit amount (minimum $10), after which I completed the payment through the provider's secure portal.
  4. The funds arrived instantly, and the welcome bonus activated as I met the minimum deposit to qualify.

Strong safety tools and a solid licence

Wildz Casino scores well on its Safety Index with a score of 9.7, putting it well into the top 3% of casinos that we list, thanks to a few unresolved complaints and a licence from the respected Malta Gaming Authority. The site is operated by Rootz, who also run Caxino, Wheelz, and Spinz.

I didn't find anything too unusual when checking their terms. Also, Wildz Casino withdrawal limits are reasonable, and I didn't see any red flags about fees.

Wildz has a page dedicated to responsible gaming, offering options like personal limits on your gameplay time, losses, deposits, and wagering; self-exclusion options, and reality checks.

Safety: What it does well

  • Strong licence from a respected regulator (MGA)
  • Well-established brand with a proven track record in the industry
  • Built-in and easy-to-set responsible gambling tools for limits and self-exclusion
  • High Safety Index score of 9.7, outranking Christchurch, SkyCity, Vegasino, Supabet, and AllySpin casinos

What could be improved?

  • Lack of cryptocurrency options is a shame for fans of Bitcoin casino payments, as they can't play or deposit with it.
  • Accounts only require one verification after registration, and don't have two-factor authentication (2FA) for extra security.

Mobile casino

For players who like gambling on the go, you'll be happy to know that Wildz is a mobile-first casino. The site is responsive and loads quickly when tested on a smartphone. Navigation is smooth, and all major casino sections are easy to find.

However, there's no dedicated Wildz Casino app at the moment. This may be a downside if you prefer downloading and playing on an app directly. On the other hand, though, the Wildz mobile site felt just as reliable as a native app.

Mobile highlights

  • Fully responsive mobile site that works well on both iOS and Android devices
  • Fast loading times and smooth navigation, as opposed to Jackpot City, which tended to take longer to load, even on the same connection
  • The full library of games you'll find on the desktop version is also available on mobile

What could be improved?

  • No dedicated mobile app available, which some players prefer for easier access

Customer support

When I contacted Wildz support, I had access to both live chat and email support at [email protected]. The live chat team was quick to respond during testing, and email replies came within a day.

This proves that Wildz operates a 24/7 customer service centre, which is in line with industry leaders, as discovered in my SkyCity review and others. Also, you can check the site's help centre as it covers common queries well. That said, as I wrote in my Wheelz Casino review, it isn't as detailed.

Good experiences with customer support

  • Live chat replies were fast, and they typically answered within a couple of minutes.
  • The agent I spoke to was friendly, polite, and knowledgeable, and resolved my bonus-related question clearly.
  • 24/7 availability is a massive plus here, ensuring that help is always on hand when you need it, regardless of time zone differences.
  • The helpful FAQ section covers deposits, withdrawals, and bonus terms in a straightforward way.

What could be better

  • While the casino has social media channels, none of them are dedicated to customer support. It would be better if they had, as it would provide for quicker engagement.
  • Email replies took closer to a full day to get a response, which is close to the average but not as fast as live chat.

Results of our customer support test

Channel Response time
Live Chat Typically, within 5 minutes
Email 12–24 hours

How to register, claim, and play

Signing up at Wildz took me less than five minutes, and I didn't hit any frustrating roadblocks along the way. The whole process from sign-up to claiming my bonus felt smooth and easy.

What I liked most was how the platform clearly displayed the welcome bonus during registration without any hidden details. And after registering, it was easy to figure out the payment system and how to go about it.

How to register:

  1. On your browser, head to the Wildz homepage.
  2. Click Register in the lower right corner of the homepage.
  3. Enter your email, password, and mobile number, and click "Continue".
  4. In the next section, input all your basic details, including first and last names, address, city, postal code, date of birth, and verification code sent to your mobile number. You'll also need to confirm your identity as part of the KYC checks at the casino.
  5. Agree to the terms and conditions by ticking the boxes, then click "Register".
  6. Confirm your account via email, and you're in!

Once my account was ready, I went straight to making my first deposit to claim the welcome bonus. Wildz credits the bonus money automatically, but keep in mind that the 200 free spins are credited in daily batches of 25.

Additionally, note that Wildz Casino usually requests KYC verification before your first withdrawal, so make sure you have your documents ready. Or better still, upload it early on to avoid delays when cashing out.

Final verdict – great for new and old players, not the best for bonus hunters

Overall, Wildz impressed in most of the areas that matter and below are my takeaways after testing the casino.

Gameplay was good, and the platform runs smoothly with no lag. I enjoyed the slots and live tables from top providers. The welcome bonus was easy to claim, and the terms were transparent. However, be sure to read the wagering rules carefully.

With KYC and proper licensing lending to their high level of security, I felt comfortable depositing and withdrawing. The platform also gives room for responsible gambling reminders. I tested the chat support twice and got replies within minutes, with a quick resolution to my queries.

Wildz scored highly here at 9.7, which matches my own positive impressions of their security measures.

About Wildz

  • Launch year – 2019
  • Owner – Rootz Limited
  • Milestones – Rising Star in Casino, Innovator of the Year, Best Online Operator of the Year, Slots Operator of the Year, Innovation in Casino Entertainment, and several others.

Additional Wildz facts

  • Registered company address – Rootz Limited, Europa Business Centre, Dun Karm Street, Level 3 - 701, Birkirkara, BKR 9034, Malta.
  • Licensed by – Malta Gaming Authority.
  • Other Certifications – ISO Security certificate from FiduCert GmbH and Payment Solution Certificate from PCI DSS.
  • Available countries – Widely available across Europe, Canada, and New Zealand (some country restrictions apply).
  • Languages supported – English, German, Finnish, French, and more.
  • Currencies accepted – NZD, EUR, CAD, and several others.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
100% up to NZ$500 and 200 extra spinsBonus T&C

Payment methods

Payment methods
Show all (18)
  • Skrill
  • Neteller
  • PaysafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • INSTADEBIT
  • Bank transfer
Withdrawal limits
 per month
€100,000
 per week
€25,000
 per day
€10,000

Games

Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Real GamesVerified by Gamecheck

Language options

English website
All languages (3)
English customer support
All languages (3)
English live chat
All languages (3)

Game providers

Show all (96)
  • NetEnt
  • Nolimit City
  • Play'n GO
  • Merkur Gaming
  • Blueprint Gaming
  • Evolution Gaming
  • Pragmatic Play
  • Quickspin

Casino screenshots

wildz_casino_homepage_desktop
wildz_casino_game_gallery_desktop
wildz_casino_promotions_desktop
wildz_casino_homepage_mobile
wildz_casino_game_gallery_mobile
wildz_casino_promotions_mobile

Positives

  • High withdrawal limit
  • Various responsible gaming options available
  • Simple and clean website design
  • Live chat support is available 24/7
  • Massive selection of games including wide variety of live dealer games

Negatives

  • Some unresolved complaints
Casino Bonuses (2)

Wildz Casino bonuses

Browse all bonuses offered by Wildz Casino, including their no deposit bonus offers and first deposit welcome bonuses.

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User reviews (80)

User reviews of Wildz Casino

This is a place to share experience with Wildz Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
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Rated by 80 users

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Casino Guru
We want players to understand gambling.
• 12 months ago
I was really impressed with how well this casino organizes its game selection. You can filter by provider or category, and they even let you test out most games in demo mode before betting real money. However, I noticed that some big-name game providers weren’t included, which meant I couldn’t play a few of my favorite slots. The welcome bonus was also a bit rushed—the validity period felt too short to make full use of it. Overall, it’s a user-friendly platform with some nice features, but the game selection could be a bit more complete.
  • Well organized game library
  • Some game providers missing
• 1 year ago
I had a little hiccup in the beginning (my own fault). Tom sorted it out without an issue, and gave me some bonus freespins to compensate my clumsy fingers putting a restriction on my own account 🤣
One email amd it was sorted straight away. No fuss, quick loading website.
Fast withdrawals is an added plus.
  • Fast Withdrawal
  • Top Notch Senior Management Team
  • Awesome Rewards
  • Quick Loading Website
  • No Fuss, Just Fun
  • Clumsy fingers will put a restriction on account. Watch what you're doing 🤣
• 1 year ago
I’d recommend this casino to anyone just starting in the online gaming world. The classic slots and blackjack games provide a great foundation, and the FAQ section is a lifesaver for newbies. However, experienced players may find the lack of withdrawal options and absence of phone support to be limiting. It’s beginner-friendly but not without its flaws
  • Classic games
  • helpful FAQs
  • beginner-friendly.
  • Few withdrawal options
  • no phone support
• 1 year ago
At the beginning, my winnings of 1500 euros and 500 euros were paid out quickly. Now I've been waiting for a week for the next winnings of 1000 euros. I'm being kept waiting and apparently it has to be checked again.
But the worst thing is that deposits that were cancelled are still debited. If you deposit your credit card, the CVV automatically stays there and nobody knows that. Now I had to have my credit card blocked because the deposit amount was debited two or three times on several days. So I didn't win anything, but lost a lot. STAY AWAY
  • Everything was great at the beginning
  • Double debits
• 1 year ago
I played here for several months and when I called to update new email address they claim it was updated but I cannot log into account.
  • game selection is decent.
  • They write an email saying "congratulations, your email address is updated and ready to go". I try to sign in, and suddenly, it doesnt work. Emails go unanswered. They have very poor to non existant customer service. Spend your hard earned money elsewhere.
• 1 year ago
Wildz is a very good casino, I used to play here a lot and the site is 100% reputable. Payouts are easy and quick.
  • Fast payouts
  • Good support
• 1 year ago
Awesome bonuses!! Most bonuses come with low wagering, which I love.
  • A lot of games
  • Fast withdrawals
  • Low wagers on bonuses
  • Slow live support
• 1 year ago
What can I say except what a mafia Casino! I'm so effen angry at this Casino. Here is my review:
At first I was satisfied and gambled for over 24.000€ during several months, counting both winnings and losses. My winnings were much higher than losses for cirka 90% of my time being a customer of Wildz. At one time my winnings were 14.000€ and my losses 2.000€
However, when my win to loss ratio had become even and then following that my losses increased, i.e. win/loss ratio was cirka=12.000€/14.000€, suddenly neither one of my registered credit/debit cards at Wildz, which I had used both many times, worked. At first I could only deposit and then within an hour I couldn't withdraw funds. I contacted live support and inquired as to why my cards did not work. The rep could not answer the question except to say that he had no idea why. He offered to check my account and find out why. My response was please do and that I would wait. When he came back he threw a section of the Casinos T&C's at me regarding verification and re-verification and said I needed to verify myself. This is a very important point as he did not say that I had to re-verify or verify myself again. Only that all customers must verify themselves. Spoke to me like I was a brand new customer and the answers all to that one point. No answer why my cards didn't work nor, when asked, why I needed to verify myself again so soon. Nothing in that section of their T&C answered my question(s) regarding my cards suddenly not working nor why they were asking me to re-verify so soon. Also I couldn't understand why the rep kept answering me like I was new and therefore needed verification.
I therefore proceeded to ask him for a more specific answer(s). He became rude, pointed to the section of their T&C that he had sent, then simply left the chat and closed it. Leaving me understandably frustrated but mostly confused and shocked by his attitude. I then send an email to support and asked them the same questions. Same response...not one answer to a single question, only that same section in their T&C. Email support also answered me like a new customer and the only reply besides their T&C was that all customers need to verify their identity.....eh duh...hello!!
I decided after this that I would never play there again and decided to close my account Now at the time I had accumulated 75 free spins and had real money in my account. I open their website and started to sign in....or rather tried to sign in....as I quickly found out that I was unable to do so, as Wildz had locked me out of my account without warning. So even if I had wanted or planned to send the re-verification information again I couldn't!!!
This all happened cirka within a 24 to 36 hour period. I immediately inquired by email as to what the meaning was of locking me out of my account. Especially since I had real money in my account plus 75FS! Also, how the hell they expected me to verify myself again if I couldn't even sign in. I received no response from support except first AGAIN the same section of their T&C and treating me exactly the same as if I had just opened an account. Then only automated replies!
I tried sending several more emails asking what was going on and demanded access to my account. They never gave me an answer or reason for any of this. Simply locked me out of my account and stole my remaining balance as well as the 75fs.
So I say to everyone here who is considering using this Casino to be very careful. I had never had an issue with them and had been satisfied with their service, web design and games. Also the Casino had never had an issue with me nor had I ever broken one rule or done something wrong. Everything seemed to go to hell for me as soon as my loss ratio had gone to around 14.000€ compared to my win ratio of around 12.000€. That fact is the only thing I can point to that was different besides suddenly not being able to use my cards..
The only time I heard from them again was to answer my final email, in which I requested my money be returned immediately. Also that they close my account due to their behavior towards me and keep their 75fs. Their response had nothing to say except that they would close it. Nothing about my money or my earned fs.
I wish to reiterate here once again, the fact that I had never, not once, broken a single rule in their T&C nor had I ever attempted to do so.
I have never ever encountered anything even remotely similar to this experience. Nor could I have ever even imagined such treatment of a very loyal and frequent gambler at a Casino with Wildz's apparent high score on Guru and their size.

DO NOT TRUST THIS CASINO!!!
  • Nothing
  • Worst treatment ever by an online casino I have encountered Also they steal your winnings (fs) and your REAL money balance
• 1 year ago
Superb casino. Nice website and bonuses. I also think they have a wide selection of games. Fast withdrawal and I am not sure If there are limits of withdrawals, but I withdrew 5t in one day.
  • Nice website
  • Good welcome bonus
  • Fast payouts
  • Easy withdrawal
  • Customer support is bad
• 1 year ago
Played at wildz and their sister casinos for awhile now, I don't write reviews until I do a withdrawal, so recently got a withdrawal, which they paid overnight, good selection of games and overall fair casino to play at.
  • Game selection
  • Pay to visa over night
• 2 years ago
Customer service is a bad joke. I was demonstrably not credited with 18.43 euros for a slot. This error is obvious as the game progresses. The employees have been either unwilling or unable to fix this error for days. When asked, there is always the same standard answer that has absolutely nothing to do with the topic.
Fortunately, this is only a very small amount. I have reported this company to the regulator. Also to protect other players.
  • There is nothing positive
  • This "customer service" is a bad joke.
• 2 years ago
I guess they don't care about the gambling problem at their casinos. I have closed 2022 account due to problem gambling and their sister casinos also and still got them open again
• 2 years ago
This Casino was a Nightmare trying to Withdraw my winnings.. Months to Years as the same $2000 amount sat there... The emails came they gave me a ticket number... Something about Tickets...
Their stalling weird Emails gave so much anxiety... Wish there was some kind of Online Casino Police, for the Players...
ALSO Like all online Casinos you are asked FIRST: Your I.D, personal banking information "then Maybe a Withdraw". In which you will more so never get it.(causing large amounts Anxiety etc.).. But now your personal information is in their possession and we are more so just a bank and Personal info. kind of like Sam Bankman
Wildz Casino
Hello riverdustmine1,

I am sorry to hear that the withdrawal process has caused you this much harm.

We are doing Know Your Customer procedure to ensure the account really belongs to you and the withdrawal gets to the right owner. Sometimes this procedure may take some time but we assure you the withdrawal will be given once the procedure is done.

Ticket numbers are given to every contact we get and any ticket number can be referred to when talking with our customer support so they can be referred to earlier discussions.

Regarding your personal information, we take privacy extremely seriously and work hard to keep your data safe. To get more information about the data security please check our Privacy Policy on the bottom of our site.

I would suggest you to contact our customer support so your issue can be investigate further.

I wish you a happy day!

Sincerely,
Sebastian
Customer Representative
Wildz
• 2 years ago
In direct comparison with 5 other sites. After 2 months I came to the conclusion: Wildz has by far the worst statistics, despite a deposit of €400. The stakes at Grade are just under €900. All providers played and is inadequate. When leveling up I hit the same result 14 times in a row. In roulette it is mathematically improbable that the same color comes up 7 times in a row and the chance is 50/50. Here at 1/6 or 1/8 and 14 times. Hmm don't tell me that could happen, lying is fine
  • Depositing works without verification
  • You need a computer to verify the payment method
  • Verification alone is not enough to pay out
  • RtP is predominantly 0-50%
• 2 years ago
When You put money everything is fine, but when You want to withdraw it You have to verify your account.They ask You for documents and you send them and they are rejected even if You send documents that support your Home adrees. It is almost impossible to validate the account and therefore I cannot withdraw My money.I've been trying to withdraw My money for almost a month, the support service is terrible and they don't help you at all, they ask You to send new documents. I do not recommend this casino. I have been playing for years and this one is undoubtedly worse. It also only has to 2 payment methods, only with tranference or card. It is very late in any casino.
Wildz Casino
Hello Pradowilsonleonardo,

I am sorry to hear that you have faced some issues with our verification process.

Unfortunately I can not disclose any personal information here but I can assure that the verification process is legitimate, and we will send you some advices to help you with your verification.

Please be aware that not every payment method is available in each country, but I hope we can add more payment methods in the near future.

I wish you a nice day!

Sincerely,
Sebastian
Customer Representative
Wildz
• 2 years ago
My game got stuck in bonus mode. I cannot collect reward i have tried talking with customer suppirt four over a month. But they just say i will get answer on my email and I'm not getting anything.

Then i need to contact them again explain all the situation and it's still the same

Customer service don't exist there!

Avoid this casino!!!!!!
  • Not professional
  • No customer service
  • Note replying for enrolemails
Wildz Casino
Hi Sebsjnk,

I am sad to hear you have experienced bad time with us.

Regarding these stuck game rounds our team contacts the game provider to check these issues. Unfortunately there still may be some issues and the investigation may take some time, but these issues will be fixed.

Lets hope this issue will be fixed as soon as possible.

I wish you a nice day!

Sincerely,
Sebastian
Customer Representative
Wildz
• 2 years ago
Not the Wildz.com of yesteryear. Although customer support is available 24/7, the user only gets very general answers & (in my experience) even clumsy and untruthful answers!!

Who plays here should not forget:
5% tax on every single spin ‼️
  • Withdrawals without hurdles
  • Foolish & taciturn customer service
  • Deposit bonuses rarely available
  • Deposit bonuses with 45x wagering
  • Deposit bonuses even across the real money account (45x wagering)
• 2 years ago
The perfect casino is still a long way off. Why such an old design? Why are there so few game categories? Where are the other providers? Small selection of live games, competitors have many times more. But in general the casino itself is normal and you can play.
• 2 years ago
It was a unique experience with playing and winning. There is nothing better than entertainment combined with earning profits that I could easily transfer to my wallet. Thanks to the services team who gave me many tips. I had a great time with challenge and excitement
• 3 years ago
One of the best casino without worrying about making withdrawal, very fast, no hassle no conflict just choose etransfer in making cashout then in just less than 5hrs i got ny winning fash... compare some other Casino out there !!! when you making withdrawal gosh its the end of the world.. Like those untrusted scam illegal casino pretend to be a decent Example are Dukes Casino Lucky Draw..
  • fast withdrawal
  • bonus and promo is a sucks sometimes
Wildz Casino
Hi hmanansala,

Thank you very much for your kind review.

We are happy to hear that you have won with us and that you got your withdrawals fast.

Regarding the bonuses and promos lets hope that we can add something that you would also like in the near future.

I wish you more luck with winnings!

Sincerely,
Sebastian
Customer Representative
Wildz
• 3 years ago
Really bad I won 2000 and they
Didn't pay it to me. It froze up
On me tried to log back in and
It said problem 404 contact
Support. They mucked me
Around for days what a scam
  • Run bye monkeys
Wildz Casino
Hi Wildscasinoscam,

Thank you for leaving us a review.

Unfortunately, I am not able to look further in to what has happened and I can not disclose this in a 3rd party site.

If you contact our customer support there should be a reasonable explanation or reason for this.

I wish you a nice day!

Sincerely,
Sebastian
Customer Representative
Wildz
• 3 years ago
Amazing casino, excellent game selection,after verification process is complete the withdrawal process is a breeze and is quick. Usually in my account 2 business days after requesting withdrawal.
  • Good game selection
  • Fair wagering requirments on bonuses
  • Good customer service who will resolve any problems quickly
  • THEY ACTUALLY PAY WINNINGS!!
  • Not many free spins/bonuses offered often,but do offer spins when you level up
Wildz Casino
Hi Jayc001,

We appreciate your great review of us.

I am happy to hear that you have liked our game selection. We have an automated reward system for bonuses so as you play you get more rewards, but keep your eyes open for any offers that may come.

I wish you a wonderful day!

Sincerely,
Sebastian
Customer Representative
Wildz
• 3 years ago
I like this casino a lot. Fast deposits. Never had any problems.
  • I like the rewarding system
  • Fast payments
  • Live support is slow sometimes
Wildz Casino
Hi Orly1,

Thank you for the nice review that you have left about us.

We are happy to hear that you have not had any issues and fast deposits.

I wish you a nice day!

Sincerely,
Sebastian
Customer Representative
Wildz
• 4 years ago
  • good CS
  • quick withdrawals
  • level up system good
  • easy interface
Safety Index explained

Safety Index of Wildz Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Wildz Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.8/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

  • Low-risk play may lead to winnings being confiscated
    T&C copied from the casino's website (in English):
    T&C copied from the casino's website (in English):
    Read more

Complaints about Wildz Casino and related casinos

(108)
108All3Opened10Unresolved30Resolved65Rejected

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