TopX Casino review

Name: TopX Casino review
Item: TopX Casino
Rating: 8.3
Author: Matej Lawson

8.3/10Safety Index High by Casino Guru

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TopX Casino review

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Show company details

Payment methods

Show all (38)

Withdrawal limits

Not limited for INR

Owner Topxgo N.V.

Operator Topxgo N.V.

Established 2024

Estimated annual revenues

> $5,000,000

Licensing authorities

OverviewBonusesUser reviews51Safety Index explainedDiscussion23Payment methods38

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TopX Casino Review

In this review, TopX Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. TopX Casino has a High Safety Index of 8.3, which makes a recommendable option for most players in terms of fairness and safety. Proceed with reading our TopX Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Is TopX Casino fair and safe? Safety Index explained

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of TopX Casino, we read and assessed Terms and Conditions of TopX Casino in-depth. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.

Considering our estimates and the factual data we have collected, TopX Casino appears to be an average-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

As far as we are aware, no relevant casino blacklists mention TopX Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All in all, when combined with other factors that come into play in our review, TopX Casino has landed a High Safety Index of 8.3. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Terms and Conditions of TopX Casino evaluated

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of TopX Casino to be mostly fair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about TopX Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We have found no relevant complaints about this casino.

TopX Casino user feedback and reviews evaluated

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Based on the 50 user reviews of TopX Casino in our database, it has an Excellent User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Licenses and company data

TopX Casino is owned by Topxgo N.V. and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

TopX Casino has licenses from licensing organizations in the following countries or regions: Comoros (Anjouan Gaming), Curaçao (Curaçao Gaming Authority).

Payment methods, win and withdrawal limits

TopX Casino supports 38 payment options. This includes: VISA, Wave, AstroPay, Bank transfer, Tron (TRX), Binance Coin (BNB), USD Coin (USDC), Ethereum (ETH), IMPS, PhonePe, MTN, Moov Africa, PIX, KakaoBank, Khipu, PAGO46, Mach, Google Pay, WebPay, Paytm, Unified Payments Interface (UPI), DANA, QRIS, LinkAja, OVO, easypaisa, Jazz Cash, bKash, Nagad, Orange Money, Mercado Pago, Boost, GrabPay, FPX, ShopeePay, Touch'n Go, DuitNow, Tether (USDT).

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. You can find languages available at TopX Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Portuguese
French			24/7
Bengali			24/7
Chinese			24/7
Malay			24/7

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at TopX Casino, managing your account, withdrawals, or other matters. TopX Casino has an average customer support, judging by the results of our testing.

TopX Casino casino games and slots

TopX Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 96 game providers are offered. This includes NetEnt, Nolimit City, Playtech, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Evoplay, Ezugi, BGaming, Endorphina, Habanero, Spinomenal, Booming Games, Tom Horn, Belatra Games, Betgames, Ho Gaming, Pixmove, Sneaky Slots, 7777 gaming, ScatterKings, Smartsoft Gaming, Turbo Games, Macaw Gaming, Platipus, Concept Gaming, Amigo Gaming, Mancala Gaming, Spadegaming, G Games, BF Games, Aviatrix, Elbet, Spribe, OneTouch, JDB Gaming, Galaxsys, CT Gaming, Spearhead Studios, DLV, PLAYHUB, Betsolutions, Mascot Gaming, Copacabana Games, Vivo Gaming, Onlyplay, Amusnet, Zeus Play, PG Soft (Pocket Games Soft), JILI, Gaming Corps, Nucleus Gaming, VoltEnt, Gamebeat, Ela Games, 100HP Gaming, Espresso Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Caleta Gaming, Iconic21 (BETER Live), RTG Slots, Live Vegas, Fazi, PoggiPlay, NGM Game, 3 Oaks Gaming, Gamzix, Kalamba Games, 1spin4win, Zillion Games, Super Spade Club, Apparat Gaming, Amarix, InOut, PatePlay, Barbara Bang, Vibra Gaming, Playbro, Triple Cherry, EURASIAN (EA) Gaming, Hacksaw Gaming, Netgame, Ruby Play, XPG (xprogaming), Orbital Gaming, Ka Gaming.

Bonuses and codes offered by TopX Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

We currently have 1 bonus from TopX Casino in our database:

UNLIMITED 500% BONUS

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (38)

Withdrawal limits

Not limited for INR

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (2)

English customer support

All languages (6)

English live chat

All languages (6)

Game providers

Show all (96)

Casino screenshots

Positives

Good selection of game providers
Good selection of games
Unlimited withdrawals
Nice website

Negatives

Not all of the terms and conditions are translated to the language option provided on the website

Author: Matej Lawson Last updated: 09 Dec 2025 Anything incorrect or missing?Let me know

TopX Casino bonuses

Browse all bonuses offered by TopX Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews of TopX Casino

This is a place to share experience with TopX Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Excellent

Rated by 51 users

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Dar_Win-win-win

Bronze

Cote dIvoire

• 2 days ago

Tried this casino for some time, made deposit and later one withdrawal, payment received without issues
not the fastest processing but acceptable, everything worked normal so far

fast pays

DaxtonS

Bronze

India

• 2 weeks ago

Honestly didn't expect much when I first signed up, figured I'd just test it out and see what happens. Played mostly slots for a few days, nothing too serious, just casual spins here and there. Then I got lucky on one session and decided to cash out to see if they actually pay. Took about a day for the money to show up in my account which I think is pretty reasonable. No weird verification loops, no sudden bonus conditions blocking my withdrawal, just a clean process from request to receiving funds. The site itself is nothing special visually, it's pretty plain and could use some work on the design side, but functionally everything does what it's supposed to. I'm not here for fancy graphics anyway, I just want to play and get paid when I win. So far that's exactly what's been happening, so no real complaints from me at this point.

Withdrawals actually go through without issues
No hidden conditions or surprise verification walls

Only tested with one withdrawal so long-term reliability is unclear
Game selection could be wider

Kolorad00

Bronze

India

• 2 weeks ago

Decided to try withdrawing my winnings for the first time and honestly was a bit nervous about it. Turned out there was nothing to worry about — the money hit my account the same day. I'm not really the type to explore every feature a site has to offer, I mostly just log in, play my games and cash out when I'm up. Nothing fancy, but it does what it needs to do. So far everything has been smooth, no issues, no delays, no excuses. As long as they keep paying out like this, I've got no complaints. Simple setup, does the job.

Simple and straightforward cashout process
Easy to navigate even for first-time users

Site feels bare-bones, lacks extra features
Not much variety beyond basic play-and-cashout functionality

Kriastin

Bronze

India

• 3 weeks ago

I have been using this casino for some time and mainly wanted to see whether withdrawals work in practice. I requested a withdrawal once to check the process end to end. The payment was completed without any serious issues: I did not have to chase support or deal with unexplained blocks, and the money reached my account as expected.
The withdrawal processing time was not instant, but it was still within a range I consider acceptable for my case. The website layout is straightforward — I could find games and the cashier section without confusion, though nothing felt particularly standout compared to other sites I have tried.
Overall my experience is somewhere between neutral and positive: the main thing I care about is getting paid reliably, and on that point everything went fine.

Reliable withdrawal in my test
no major complications
clear enough interface

Withdrawal speed was average
overall experience is fine but not exceptional

SerSade

Bronze

India

• 3 weeks ago

I was skeptical at first, so I started with a small withdrawal to test the process. The first cashout was completed successfully, and after that I made a larger withdrawal, which was also paid without issues.
From my experience, the casino looks reliable in terms of payouts, and that is the most important factor for me. The verification process was standard, and I did not face any serious problems with my account.
The only downside is withdrawal speed: payments were not instant, and I had to wait longer than expected. Still, the funds arrived, and overall my experience was positive.

Reliable payouts
no major account issues

Withdrawal speed could be faster.

Karan_de

Bronze

India

• 4 weeks ago

overall... my experience was good, but i had an issue at beginning with deposit that wasn’t credited, it took quite some time to get a clear response.After following up and providing the requested information, the issue was eventually resolved and the money was credited to my account. The support team did respond, but i think response times and communication could be improved in such cases
Apart from that, the platform works fine and I didn’t have any problems with the games

Lemanko88

Bronze

India

• 4 weeks ago

daily bonus was not added to my account, i waited but nothing, so i contacted support
they checked and credited bonus without arguing, which i respect
Also had no problems with deposits or withdrawals before, everything worked normal for me

helpful support

daily bonus was not added to my account at first

MateoFL

Bronze

Argentina

• 1 month ago

Playing here for some time already, tried deposit and withdrawal few times, everything worked normal for me. Games running fine, support answered when I asked about payment, so overall experience good, nothing unusual but looks reliable

fast payout

Maiaio

Bronze

Argentina

• 1 month ago

Deposits are almost instant, withdrawals sometimes have delays but they arrive, rarely get cancelled. Cashback and bonuses come every week, there is also a personal VIP manager

Santiago_top

Bronze

Argentina

• 1 month ago

I want to thank TOPX casino
I made 2 deposits to get the bonus, one deposit was credited сразу, the second one got lost, no deposit and no bonus.
I contacted support, they asked for a receipt, checked it for a few days, I already didn’t expect anything. But support wrote that the deposit was credited, I logged in to check and it was true. Both deposits are on the balance and the bonus for the deposit amount was also credited. Thanks!!!!

PrestonDor

Bronze

Argentina

• 1 month ago

Great casino, they actually pay out winnings and no issues with deposits
Sometimes there are delays, but support helps clarify the timing
I deposit and withdraw in crypto, it’s faster

BrooKing

Bronze

Argentina

• 1 month ago

I came across a couple of good reviews about TopX on a gambling channel on TG, and decided to try it out for myself. I made a small deposit, mainly to test it out, and the money was credited to my balance quickly, which is a plus. Verification took about three hours. Nothing dramatic or strange, although, to be honest, it could have been a bit faster. The slots selection is well-organized with well-known providers and a good variety. There's plenty to keep you entertained and try for a big win. I tried withdrawing right away to see how they responded, and the money arrived in about two hours. No strange delays or unnecessary hassles. Overall, my impression is good; it's a stable project, working as it should so far.

Noah06

Bronze

Argentina

• 2 months ago

It really is a legitimate site.
The verification process went very quickly, and my first withdrawal arrived on my card in less than an hour.
Everything simple, without any fuss or complications

Roxan

Bronze

Argentina

• 2 months ago

Normal casino, everything is like should be. Deposits and withdraws coming, sometimes have delay, but manager keep in touch and tell about updates. In general it’s good, not spoiled place, I can recommend it 👍

Sacramed

Bronze

Chile

• 2 months ago

I don't play that often; I log in a couple of times a week to spin some slots at 'topx'. I've tried about 7 or 8 different casinos, and honestly, I found the best conditions here.
The loyalty program is well-structured, the rakeback is good, and the cashback is also appreciated. Support is generally responsive, and so far deposits and withdrawals have worked without any issues.
I don't know what else to say, it's a good place to play and win a few times. I, for one, am going to keep playing here.

Nello_11

Bronze

Chile

• 2 months ago

At first I doubted, tried with minimum
Got surprised when withdrawal came in like 3 hours, deposit also fast
Verification was quick, sent docs to support, approved from first try
Overall you can play here, slots feel ok, at least they let you win

NameMaNil

Bronze

Argentina

• 2 months ago

Overall it’s comfy to play here. Signup and deposit took just minutes. Game selection’s solid, found a couple fav slots right away using the search. Crypto withdrawal came through in like 20 mins. Only thing i’d change, make verification faster and have support answer quicker (though i saw others saying it was fine for them)

BigMan666

Bronze

Argentina

• 2 months ago

I’ve been playing on TOPX for while, mostly slots and sometimes aviator. Platform is pretty standard, the interface is easy to use, and everything runs stable, including on mobile.I’ve withdrawn money a few times. The first withdrawal took longer because of verification, but after that it was processed faster. I received my payouts without cancellations or strange requests. The amounts were average, not just minimum cashouts. Bonuses typical, with clear terms if you read them in advance. I usually play without bonuses, so no real issues there. I contacted support couple of times, responses were okay and to the point
Overall my experience is positive, it’s not perfect, but it’s a working casino with real payouts, and for now I’m still playing here

CasinoGuru7777

Bronze

Argentina

• 2 months ago

Playing for some time. Didn’t expect much at first but it’s actually ok. Slots give normal x’s, not feeling cheated. Withdraw worked, so no complaints. I just log in, play and that’s it.

Fast payouts
Not rigged

Nicolas2002

Bronze

Argentina

• 2 months ago

Found this cas kinda randomly. Didn’t plan to play much. Ended up staying longer than expected. Games open fast, nothing breaks. Switched between slots, tried crash for a bit. Balance moved, up and down, felt normal. No weird pauses or errors
Chatted with support once, simple question. They answered, that’s it. Didn’t feel sketchy. Still playing sometimes, no stress

Arnoldpiz

Bronze

Argentina

• 2 months ago

With TopX, honestly, I didn't have any problems. I registered, logged in, played for a while, and that was it. The site doesn't crash, the games open, which is quite something compared to others.

I put a little money into slots, then tried crash, mostly just to see what it was like. When I wanted to withdraw, I did. Yes, they asked for verification, as usual. It wasn't immediate, I had to wait, but the money arrived. The important thing is that they didn't try to pull a fast one on me.

For now, I'm playing it cool, no drama. If things ever start to get out of hand, I'll write again 😏

Quick withdrawals
Retiros rápidos
games that load well
juegos que cargan bien
simple verification
verificación sencilla
support that responds
soporte que responde

Sometimes withdrawals may take a little longer during verification
A veces el retiro puede tardar un poco más durante la verificación

Sheba

Bronze

Cote dIvoire

• 2 months ago

Was kinda surprised tbh when after a big win a VIP guy reached out to me.
Service is next level, no joke: gave me a personal bonus and helped push the withdrawal faster. You can tell these guys know what they’re doing, 100/5 stars for that treatment.

Radrigo

Bronze

Argentina

• 3 months ago

To be honest, I went into TopX with some skepticism, I won't lie. These days it's full of shady casinos that promise you everything and then, when you want to withdraw your money, they disappear. That's why I started with a small deposit, mainly to see if it was all just talk or not, and that's it.

The platform itself is working well. It doesn't freeze or crash, and the games load quickly. There are tons of well-known slots, which is a plus. I played the slots quite a bit and a couple of crash games too, just to see what they were like, and overall everything was fine. I didn't notice anything strange or suspicious with the results, which is saying something these days.

When I reached a reasonably decent withdrawal amount, that's when I paid attention. They asked for verification, the usual stuff: documents, information, all that. It wasn't instant, obviously, but they didn't keep me waiting for weeks either. In the end, the withdrawal went through and the money arrived, which is all that matters.

The support team responded relatively quickly, without any copied and pasted automated messages. They answered you normally, like people, not like bots.

WillAshah

Bronze

Brazil

• 3 months ago

Honestly i was scared to put money here at first. Thought its another scam and they will block withdrawal, read many reviews before. I risked only minimum just to test, when money actually came to my card after couple of hours, i really breathed out. Turns out everything is ok.
Now i play here almost every day, no serious problems so far. For small things support helps pretty good and fast

BaMalik

Bronze

Argentina

• 3 months ago

I hesitated for a long time, not gonna lie, but I finally gave it a shot and it paid off. Hit some solid x’s yesterday and honestly expected issues with cashing out a bigger win but nope, everything went through clean. RTP feels fair here, no vibe that the system is trying to drain you in five minutes. The platform itself is straightforward, no clutter or useless stuff in the interface. Only downside is the payment options aren’t huge, but the main ones work smooth, so I can live with that

VeerMJ

Silver

India

• 3 months ago

If you want to save your hard money stay away from this casino I deposit 2450 without take any bonus after spending and roll over my balance above 24000 when I try to withdraw it shows available withdraw amount 0 you need to wager your amount so I ask customer support they said wager requirement 53000 I really STUNN after their response another couple of hours I spent rollover every bets loss 3000 now balance remain 21000 and still shown available withdraw 0 bloody what type of terms and condition and how they cut your hand when we register and accept their terms and condition

Fast withdrawl
Good customer support
Clean design

Wager requirement
Rigged casino games
Fixed slots game

TopX Casino

Hello,

Thanks for sharing the details and for clarifying that no bonus was activated on your account.

In this case, the wagering you’re seeing is related to the deposited funds themselves, not a bonus. On our platform, deposits need to be wagered before withdrawals are unlocked — this is a standard anti-fraud and fair-play rule and applies even when playing without bonuses.

This is why the available withdrawal amount can remain at zero until the required playthrough is completed, even if the total balance looks high. We understand this can be confusing, especially when tracking it in real time.

Your account details have been noted, and the situation has already been reviewed by support to ensure everything is calculated correctly.

Kofiqu

Bronze

India

• 3 months ago

Everything is smooth. Verification was fast, games load instantly, and winnings are paid honestly. No weird stuff so far. I’d say this is a pretty solid place to play.

Ronald96

Bronze

Argentina

• 3 months ago

Good casino, to be honest.
Everything is working fine: the platform is fast, there are tons of games, payments arrive, and support is responsive when needed. I haven't had any strange problems or unnecessary hassles.
Overall, it works as a serious casino should.

Danie_seven

Bronze

Argentina

• 3 months ago

Deposited via PayTM, funds arrived quickly. Launched a game, liked the design and mechanics. Checked withdrawal via card, money came in 30 minutes
Minus: support responded a bit slower in the evening, around 20 minutes. But overall the service is stable.

support

Kramer1999

Bronze

Malaysia

• 4 months ago

It’s a nice place to spend sometime.
There’s a huge selection of games for different tastes, and I personally enjoy slots the most, there are plenty of them here.
I haven’t had any issues with support or dep or withdrawal so far, so I can’t really complain in that regard.
If you play smart and don’t rush, it’s possible to make some decent money here.

Safety Index of TopX Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of TopX Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.3/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Bonus policy and related restrictions may apply even after meeting bonus wagering requirements
T&C copied from the casino's website (in English):
Read less
Read more
Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Repeatedly depositing just enough to get the maximum from promotional offers is seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more

Complaints about TopX Casino and related casinos

(3)

3All1Opened0Unresolved1Resolved1Rejected

Complaints directly about TopX Casino

Current status Waiting for player to reply 1d 16h 36m 51s

Player reports unjustified balance deduction.

The player from Brazil claims that Topx unjustly deducted $36,150.98 from his account after completing a 50x wagering requirement. He states that the casino breached its promotional terms by not crediting the correct amount to his main balance and provided misleading information regarding its regulatory status. The player seeks the immediate credit of the missing funds.

Player's account is closed and funds are inaccessible.

The player from Chile had requested self-exclusion while his account was blocked, leaving him with about 280,000 CLP in real money. He had contacted the casino's security email but did not receive a response and was unable to find support contact information. The player argued that the casino had negligently accepted deposits after his self-exclusion request and then blocked his account only after he won, demanding withdrawal of his winnings. The complaint was resolved after the player confirmed the issue had been addressed, and the case was closed by the Complaints Team.

Player’s winnings haven’t been received yet.

The player from Indonesia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We had advised the player to wait at least 14 days for processing, including KYC verification and withdrawal approval. After the recommended period had passed, we requested an update but received no response. Consequently, the complaint was closed due to lack of communication, though the player could reopen it later if desired.