Lucky7even Casino Review

The player from Norway, after winning 13.4k euros and completing a Skype verification, found his account suddenly banned. The casino gave various potential reasons, but the player insists he respected all the rules.

The player from British Columbia had reported a confiscation of 3000 CAD on grounds of violating casino rules. Upon receiving the complaint, we had reached out to the player for more information to better understand the situation. However, despite extending the response time by 7 days, the player had failed to respond to our messages and questions. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Australia had deposited $4000, won $11,000 and converted a bonus to cash. However, when she tried to withdraw the winnings, they were cancelled without any explanation. The casino's customer service had provided no assistance with the issue. We had invited the casino representative to join the conversation, who then claimed the issue had been resolved directly with the player. Despite our attempts to confirm this with the player, we received no response. Consequently, we had to reject the complaint due to lack of confirmation from the player.

The player from Germany had won €1500 on Lucky7even casino. After account verification and supplying deposition proof, the payout was initially approved but was later declined. Despite providing further proof that had been requested, the payout had been declined again with no subsequent reply from customer support. We had asked the player for further clarification and extended the complaint resolution timer, but received no response. Due to the lack of communication from the player, we were unable to investigate further and had to reject the complaint.

The player from Austria had been facing continuous issues with the withdrawal of €1,800, which was repeatedly cancelled due to validation issues despite having been validated. An additional withdrawal of €1,000 was also cancelled. The casino cited technical issues. The player hadn't used any bonuses or free spins. We had advised the player to wait for 14 days for the withdrawal process to be completed. However, due to a lack of response from the player, we had to reject the complaint. The player retained the option to reopen this complaint at any time in the future.

The player from Australia had claimed that he hadn't received his credits from winning three tournaments, which amounted to approximately $129,600 AUD, $10,135 AUD, and a small runners-up prize. He also had a pending withdrawal of $500 AUD, which he doubted would be paid out. The player had reported that the casino acknowledged his winnings but blamed a system error for the delay in payment. We asked the player for further clarification regarding the disputed amount, as it seemed to reflect the entire prize pool rather than his individual winnings. However, due to the lack of response from the player, we were unable to proceed with the investigation or provide a resolution.

The player from India had lodged a complaint about not receiving his winnings of 1,200 RS from an online casino. Despite his request for a transfer, the transaction was not executed. The Complaints Team had sought more information from the player to fully understand the situation and assist effectively. However, due to a lack of response from the player to the team's inquiries, the complaint had been rejected. The team was unable to proceed with any further investigation or provide potential solutions to the issue.

The player from Canada had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received yet. She claimed her account was verified and the withdrawal had been approved, but it was still in progress. She also alleged that the online casino had given her inconsistent information about the delay. After a series of exchanges, the player reported that she had received her payment. The issue was thus resolved successfully.

The player from Austria had experienced issues withdrawing money from the casino. The player had deposited €100, received a €75 bonus, and won a significant amount. However, the casino seized his winnings of €1,500 and an additional €800 from his account, claiming he had violated the bonus conditions by playing at high stakes. The player had denied this, stating he never exceeded a €0.50 stake. After reviewing the game logs and the player's explanations, we concluded that the player had breached the maximum bet rules by buying bonus features, which were considered high-stake bets. Despite the player's argument that he did not exceed the €5 rule, we maintained this position as the bonus buy features had given him an undue advantage. Consequently, we were unable to assist the player further, and the complaint was rejected.

The player from Germany had complained that the casino was ignoring her emails and was providing repetitive responses in chat. She had been waiting for days for a payment approval which was still pending. The player had confirmed that her payment was accepted. However, without further updates from the player, we were forced to reject the complaint due to lack of confirmation regarding the issue's resolution.