Lucky7even Casino Review

The player from British Columbia had reported a confiscation of 3000 CAD on grounds of violating casino rules. Upon receiving the complaint, we had reached out to the player for more information to better understand the situation. However, despite extending the response time by 7 days, the player had failed to respond to our messages and questions. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Australia had deposited $4000, won $11,000 and converted a bonus to cash. However, when she tried to withdraw the winnings, they were cancelled without any explanation. The casino's customer service had provided no assistance with the issue. We had invited the casino representative to join the conversation, who then claimed the issue had been resolved directly with the player. Despite our attempts to confirm this with the player, we received no response. Consequently, we had to reject the complaint due to lack of confirmation from the player.

The player from Germany had won €1500 on Lucky7even casino. After account verification and supplying deposition proof, the payout was initially approved but was later declined. Despite providing further proof that had been requested, the payout had been declined again with no subsequent reply from customer support. We had asked the player for further clarification and extended the complaint resolution timer, but received no response. Due to the lack of communication from the player, we were unable to investigate further and had to reject the complaint.

The player from Austria had been facing continuous issues with the withdrawal of €1,800, which was repeatedly cancelled due to validation issues despite having been validated. An additional withdrawal of €1,000 was also cancelled. The casino cited technical issues. The player hadn't used any bonuses or free spins. We had advised the player to wait for 14 days for the withdrawal process to be completed. However, due to a lack of response from the player, we had to reject the complaint. The player retained the option to reopen this complaint at any time in the future.

The player from Australia had claimed that he hadn't received his credits from winning three tournaments, which amounted to approximately $129,600 AUD, $10,135 AUD, and a small runners-up prize. He also had a pending withdrawal of $500 AUD, which he doubted would be paid out. The player had reported that the casino acknowledged his winnings but blamed a system error for the delay in payment. We asked the player for further clarification regarding the disputed amount, as it seemed to reflect the entire prize pool rather than his individual winnings. However, due to the lack of response from the player, we were unable to proceed with the investigation or provide a resolution.

The player from India had lodged a complaint about not receiving his winnings of 1,200 RS from an online casino. Despite his request for a transfer, the transaction was not executed. The Complaints Team had sought more information from the player to fully understand the situation and assist effectively. However, due to a lack of response from the player to the team's inquiries, the complaint had been rejected. The team was unable to proceed with any further investigation or provide potential solutions to the issue.

The player from Canada had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received yet. She claimed her account was verified and the withdrawal had been approved, but it was still in progress. She also alleged that the online casino had given her inconsistent information about the delay. After a series of exchanges, the player reported that she had received her payment. The issue was thus resolved successfully.

The player from Austria had experienced issues withdrawing money from the casino. The player had deposited €100, received a €75 bonus, and won a significant amount. However, the casino seized his winnings of €1,500 and an additional €800 from his account, claiming he had violated the bonus conditions by playing at high stakes. The player had denied this, stating he never exceeded a €0.50 stake. After reviewing the game logs and the player's explanations, we concluded that the player had breached the maximum bet rules by buying bonus features, which were considered high-stake bets. Despite the player's argument that he did not exceed the €5 rule, we maintained this position as the bonus buy features had given him an undue advantage. Consequently, we were unable to assist the player further, and the complaint was rejected.

The player from Germany had complained that the casino was ignoring her emails and was providing repetitive responses in chat. She had been waiting for days for a payment approval which was still pending. The player had confirmed that her payment was accepted. However, without further updates from the player, we were forced to reject the complaint due to lack of confirmation regarding the issue's resolution.

The player from New Zealand had used a welcome bonus at an online casino and had successfully wagered the required amount. He had requested a daily withdrawal of $6000 but his account was unexpectedly closed, and his remaining $2000 was confiscated. The player had claimed that the casino had no limit on bonus buys, which had led to his mistake. However, the Complaints Team discovered that the casino's terms had specified a maximum bet limit while wagering bonus funds. The player was found to have breached this rule, leading to the confiscation of his winnings. The Complaints Team had upheld the casino's actions as the max bet rule was an industry standard, and the player was responsible for adhering to it. As such, the complaint was rejected.

The player from Ukraine had experienced a loss of money due to unclear stake specifications for a bonus spin. He had claimed that the maximum bet limit was not stated in the bonus itself. The Complaints Team had checked the Bonus Terms and Conditions and found that a maximum bet limit was specified, and breaching this rule led to all winnings from the bonus being confiscated. The player could not recall how many times he had breached the maximum bet. Due to this, and the fact that the maximum bet rule was an industry standard, the complaint had been rejected.

The player from Austria had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint. The player later confirmed receiving part of her winnings, but not the full amount due to the casino's daily withdrawal limit. We had asked the player about the status of the remaining funds, but she did not respond to our follow-up inquiries. As a result, we couldn't proceed with the investigation and had to reject the complaint.

The player from Russia had deposited 22,450 rubles into the casino, but his balance was not updated despite him providing all necessary documents. It had been 23 days since the deposit. The player had reported that neither the casino nor his bank were able to resolve the issue. We had asked the player to provide additional documentation to facilitate the investigation. However, the player did not respond to our requests for further information. As a result, we could not continue the investigation and had to reject the complaint.

The player from Austria had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. After waiting for 10 days, she was assisted by a casino employee and asked to choose a different payment method. The payment was processed quickly and the money was credited to her account within a day. Despite the issue seemingly being resolved, the player expressed dissatisfaction with the lack of explanation from the casino's support. The complaints team extended the complaint's timer by 7 days for the player's confirmation, but due to the lack of response, the complaint was eventually rejected.

The player from Germany deposited twice at the online casino using eZeewallet. The first deposit was processed successfully, but the second deposit has been under investigation for over 36 hours. The player did not respond to our questions, so we rejected the complaint.

The player from Russia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.