Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
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Jannete H.
Author
Jannete Hills
Casino Analyst
Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
Our independent casino review team has taken a detailed look at Royal Ace Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Royal Ace Casino scored an Above average Safety Index of 6.6, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Our full Royal Ace Casino review offers details that can help you decide whether this casino is right for you.
Safety Index – Royal Ace Casino fairness and safety
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the Royal Ace Casino Terms and Conditions as part of our review of Royal Ace Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.
Based on our estimates or gathered data, Royal Ace Casino is a very big online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
As far as we are aware, no relevant casino blacklists mention Royal Ace Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
Taking into account all factors in our review, Royal Ace Casino has scored a Safety Index of 6.6, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.
Note: As far as we are aware, Royal Ace Casino is interconnected with 25 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Royal Ace Casino.
Royal Ace Casino T&Cs
Our team goes through each casino's Terms and Conditions as part of our review to assess their fairness. Unfair or predatory clauses are not unusual in casino T&Cs. Where we find them, they often give the casino grounds to withhold winnings from players.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Royal Ace Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints submitted about Royal Ace Casino
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We currently have 16 complaints directly about this casino in our database, as well as 291 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,310 black points in total, out of which 1,073 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Royal Ace Casino user feedback and reviews evaluated
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
Royal Ace Casino has a Good User feedback score based on the 9 user reviews in our database. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Licenses and company data
Royal Ace Casino is owned by Primrose Media Limited and has estimated revenues exceeding $20,000,000 per year. This makes it a big online casino on our scale.
As far as we know, Royal Ace Casino does not hold any official gambling license.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
USD 2,500 per week
No win limit
USD 5,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. You can find languages available at Royal Ace Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Royal Ace Casino, managing your account, withdrawals, or other matters. Royal Ace Casino has an average customer support, judging by the results of our testing.
Casino games and slots available at Royal Ace Casino
Royal Ace Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Crash games, Other games.
Casino games from 2 game providers are offered. This includes Realtime Gaming, SpinLogic Gaming.
Royal Ace Casino bonuses and promo codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 1 bonus from Royal Ace Casino in our database:
250% up to $2,500 and 35 extra spins
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
Primrose Media Limited
Established
2009
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Royal Ace Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 16 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Negative
Operates without a license
Low withdrawal limit: $5,000 / month
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
No license
Unfair terms and conditions
Playing restricted games while wagering bonuses may forfeit bonus balances
Show full rule and our analysis
Use of betting techniques that do not provide an unfair advantage may be seen as a serious T&C violation
Show full rule and our analysis
Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at Royal Ace Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 8
Not Available: 7
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 0
Not Available: 8
Most popular games
Bubble Bubble 2
by Realtime Gaming
Cash Bandits 2
by Realtime Gaming
Texan Tycoon
by Realtime Gaming
Coyote Cash
by Realtime Gaming
Goldbeard
by Realtime Gaming
Lucha Libre 2
by Realtime Gaming
Triple Twister
by Realtime Gaming
Panda Magic
by Realtime Gaming
Enchanted Garden
by Realtime Gaming
Bubble Bubble
by Realtime Gaming
Dragon Orb
by Realtime Gaming
Secret Jungle
by Realtime Gaming
Game providers
Casino Bonuses
Royal Ace Casino bonuses
Browse all bonuses offered by Royal Ace Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Royal Ace Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(18)
Payment methods (18)
Transaction limits
Withdrawal limits
$5,000
per month
$2,500
per week
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USD
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
English
All languages (1)
English
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Subpar
Average response time: 10m
Based on 9 tests
Date and tester
Response time
Rating
05 Feb 2026
Miram G.
10m
Subpar
03 Jun 2025
Attila G.
Not measured
Subpar
17 Feb 2025
Jannete H.
Not measured
Bad
23 Oct 2024
Jana K.
Not measured
Subpar
08 Oct 2024
Jannete H.
Not measured
Bad
26 Jan 2024
Ivana F.
Not measured
Subpar
13 Mar 2023
Maria P.
Not measured
Good
02 Dec 2022
Zuzana C.
Not measured
Bad
04 Aug 2020
Zuzana S.
Not measured
Subpar
User reviews
User reviews of Royal Ace Casino
This is a place to share experience with Royal Ace Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Good
Rated by 9 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 1 year ago
Horrible casino that takes months to pay you out! Bad buisness practices no
Good bonus
Horrible wait time for pay outs. Been waiting for my money for theee months. They claim the payment center has it and they cannot contact them to put a rush on it. So whenever they feel like paying me is when I get my money meanwhile my house goin into foreclosure waiting for my money. I hate them and wish I never played with them. Don’t do it when so many other casinos pay out within a hour. They are a waste of time. No good they don’t follow their own 10 buisness days policy
• 2 years ago
Just stay away. They will find every way possible to deny your cash out, then make you wait and resubmit. The run around and bullcrap I went through to cash out is insane. They also make you have a playthrough on your tournament ‘win’ which is complete bull*** it’s not a win if you have to spin more to win it back. Crazy shady casino. I still have yet to receive any of my cash outs … currently 1300 waiting to process.
Website is ok at best
Many restrictions
Requires playthrough on tournament win.
Nearly impossible to cash out
Will deny cash out days after submittedd for no reason other than extending your wait time
Customer service is non existent
Can’t talk to a real person
• 2 years ago
Bad payer After a long time, you now have to send a bitcoin address for payment, but you cannot log in from Denmark, and I now have to request payment again on a page I cannot access.
Dårlig betaler Efter lang tid skal man nu sende bitcoin adresse for udbetaling, men man kan ikke logge på fra Danmark, og jeg skal nu anmode om udbetaling igen på en side jeg ikke kan komme på.
Scam and fraud company
Fup og svindel firma
• 2 years ago
Royal ace is a complete scam, you cannot withdraw your money. I spent 6 months trying to withdraw 500 dollars and couldnt reach anyone. I tried every method they have for withdraw. What a waste
none
Cant withdraw
• 2 years ago
So I have been playing at this casino and sister casinos for MANY years. I have loyally pumped thousands upon thousands of dollars into them on the weekly. Since hitting a major jackpot for around 10k OVER 2 years ago...they stopped allowing me any decent promos..infact the only promos I'm NOW allowed are ones with a 10x max withdraw limit. Maybe for a few days every 6 months they allow me to use promos that every regualr player use. They claim this is because I'm an "expert player"..if I was an expert player I would be actually winning...on top of the fact that they apparantly blocked me from being able to win any large jackpots..which is definitely noticeable it's just super fustrating because I have been such a loyal and dedicated player. I can say this though...they have never NOT paid me my winnings. Yes they at times take awhile..but they do always pay out and this is the only reason I'm still hanging on to them(though by a very thin thread). Just notsure why players get penalized for being loyal...I'm posting this to see if any other players have experienced this and if you can ever regain playing like a normal player again or if it's just time to move on to another casino(s). The whole reason I played with them to begin with is because of the amazing promos they have...but if I'm not never allowed to use them them don't see the point.
Great promos, when allowed
Always pay out money owed
Once you become a loyal player the promos get taken
Payouts can take awhile at times
• 3 years ago
gave me a timeframe of 7 to 10 business days and they did pay me on the 10th day so that’s a positive thing☺️
paid out within the timeframe that I was told it would be
Great customer service they always reply, and as far as I know honest, at least they were honest to me
• 3 years ago
It took a couple deposits but I finally won here and it took 7 days to receive my winnings but I did receive them!
Customer support is great
Does pay out winnings
Slot tournaments
7 day withdraws but at least it cones
• 3 years ago
After reaching the required playthrough I was able to withdraw my winnings with zero hassles
Excellent withdrawal
Promo works
• 3 years ago
I won on a no deposit bonus, have met all wager requirements, sent in necessary documents for verification and still no response. On 12/14/22, 12/16/22 & 12/17/22 I summited & resubmitted the required information and am still not verified.
Discussion
Royal Ace Casino discussion
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