Woocasino Review

The player from New Zealand was accused of opening multiple accounts. The casino blocked her account and confiscated her winnings. The complaint was closed as 'unresolved' because the casino failed to reply and cooperate in resolving the issue. There was no progress even two weeks after the casino had been notified about the player's complaint. The issue was ultimately resolved by determining that the player had breached the casino's terms and conditions through multiple accounts and bonus abuse, which led to the complaint being marked as unjustified.

The player from Australia experienced difficulties receiving a refund from the casino after his account was closed. The complaint was firstly closed as 'unresolved' because the casino failed to reply and cooperate in resolving the issue. After some time when reevaluation older complaints the casino confirmed that the player had successfully withdrawn his funds. We have reached out to the player to confirm this but due to the lack of further communication from the player, the complaint was marked as rejected.

The player from Australia is experiencing difficulties withdrawing her winnings due to ongoing additional verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the Czech Republic experienced difficulties withdrawing her funds due to limited availability of payment methods. Her account was fully verified, and she had previously withdrawn using both a bank card and Skrill. However, the casino required additional verification documents for the withdrawal, which were not provided, leading to the cancellation of her request. The complaint was ultimately closed as unresolved due to a lack of response from the player, despite efforts made by the Complaints Team to assist in the matter.

The player from Czech Republic is experiencing difficulties withdrawing their funds due to a limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Czech Republic is experiencing difficulties withdrawing his funds due to a limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy experienced difficulties withdrawing his winnings due to ongoing verification and an allegedly expired Driving License. The casino did not respond. The Complaints Team reopened the case at the casino's request, confirming that the player's account verification had been successful and no funds had been confiscated due to bonus abuse. The complaint was eventually rejected due to the player's lack of response to inquiries, which hindered further investigation.

The player from the Czech Republic experienced problems because he had created a second account. The Complaints Team contacted the casino to clarify the situation, and after reviewing the case, it was confirmed that there had been no write-off of funds. The casino requested the necessary documents for verification, and once completed, the player successfully withdrew his funds. Due to the player's lack of response to inquiries, the complaint was ultimately rejected.

The player from Czech Republic is experiencing difficulties withdrawing their funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the Czech Republic experienced difficulties withdrawing his funds due to a limited availability of payment methods. The Complaints Team intervened and contacted the casino regarding the issue. After further communication, the casino confirmed that the situation had been resolved and the player successfully completed the withdrawal, leaving no balance on his account. The issue was then considered was closed as the player stopped responding.

The player from the Czech Republic experienced difficulties withdrawing their funds due to limited availability of payment methods. The complaint was closed as unresolved because the casino did not respond to us within the given time. The casino later informed us that the issue was resolved positively, with the player successfully completing the withdrawal process and having no outstanding balance on their account. We closed the complaint as rejected due to the absence of further communication from the player after the confirmation of the successful withdrawal.

The player from Czech Republic is experiencing difficulties withdrawing their funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia had her withdrawal requests rejected and her account blocked after she used her brother’s device to log into her account. The complaint was closed as unresolved because the casino did not respond. After reopening the complaint at the casino's request, evidence was provided showing multiple accounts logged in from the same device, which was deemed a breach of the terms and conditions. Consequently, the complaint was closed as rejected.

The player from Austria has been accused of breaching bonus terms by placing single bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia has been accused of breaching bonus terms by placing a single bet greater than the allowed one. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the Czech Republic had submitted the required documents for KYC. Unfortunately, the verification had been unsuccessful. The casino had not responded. The Complaints Team later reopened the complaint after the casino provided evidence of multiple accounts associated with the player. The team's conclusion indicated that the steps taken by the casino were justified, leading to the rejection of the player's complaint.

The player from Australia experienced difficulties withdrawing his winnings due to geolocation. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply. The casino clarified that the player had made a deposit using a bank card but requested a withdrawal to a cryptocurrency wallet, which was not allowed according to their rules. The player indicated a willingness to close the case, expressing dissatisfaction with the casino's handling of the situation. We recommended that the casino add a disclaimer to inform players about the deposit and withdrawal process to avoid situations like this in the future.

The player from Australia requested a withdrawal. All of his other documents were accepted, but the casino asked him to provide proof of income. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Switzerland had his winnings confiscated due to 3rd party deposit. Additionally, he’s been struggling to request a refund. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia requested a withdrawal. Then she was accused of fraudulent activity and her winnings were confiscated. We found out, that one of the documents was edited, therefore we rejected this complaint.

The player from Australia accidentally signed up with two email addresses. His account was blocked and his winnings were confiscated. The complaint was ultimately closed as 'unresolved' because the casino failed to reply. Evidence was later received indicating that he had opened three accounts and activated bonuses on two, which was against casino policy. Consequently, the complaint was rejected.

The player from Netherlands has experienced a technical glitch while playing live roulette. The player placed a bet on number 31, straight up, but the winnings were not rewarded. The player's original bet was eventually credited back to the player.

The player from Italy faced repeated refusals of their withdrawal request from Playamo Casino due to claimed missing verification documents. They argued that their physical card did not display a number or expiration date and provided online banking screenshots containing the necessary information, yet their withdrawals were still being canceled. The issue was resolved as part of the funds were credited to the player's bank account, indicating that their profile had been verified.

The player from Canada faced repeated cancellations of withdrawals due to alleged incorrect banking information, despite having confirmed the details with her bank. The casino, Playamo, provided inconsistent instructions regarding what information to enter, complicating the withdrawal process. After contacting Interac/Gigadat, it was confirmed that her account was not on hold, leading to a successful withdrawal of $1,600. The issue was marked as resolved by the Complaints Team, and the player was advised to reach out for future assistance if needed.

The player from the Czech Republic is experiencing difficulties withdrawing funds, because the transactions to preferred payment methods have been declined. She has received her winnings by another payment method.

The player from the Czech Republic requested a withdrawal, but it has been rejected. Although the player deposited funds via third party cards, the casino has decided to pay the player his winnings and warned him not to deposit from third party cards again. The complaint is now resolved.

The player registered in the casino, had some trouble with the verification, but eventually passed it. The player continued playing and made several withdrawals. After some time, the player was asked to verify her account again. The isue was successfully resolved.

The player from Australia was unable to withdraw $75 winnings from no deposit free spins because the only withdrawal methods were crypto or bank transfer, and bank transfer required a minimum of $250. The casino denied the crypto withdrawal since the winnings weren't from a crypto deposit. After the player threatened to escalate the issue publicly, the casino processed the withdrawal using the crypto method. We confirmed the issue was resolved and marked the complaint as closed.

The player from Australia has been accused of opening multiple accounts. We received sufficient evidence of this from the casino and so the complaint was rejected. After some time, the casino reconsidered their position and decided to pay the player the previously confiscated winnings. As such the complaint has now been closed as 'resolved'.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully in compliance with the maximum cashout limit from the bonus that was activated, therefore we marked this complaint as resolved.

The player from Austria is experiencing difficulties verifying the account as the driving license wasn’t accepted by the casino. The issue was eventually resolved and the player received his winnings.

The player from Netherlands has deposited money into his account, but the funds were not credited. The case was solved when the player received his deposit. However, the player closed his account in the casino because of the negative experience.

The player from Austria faced a withdrawal issue where her winnings of 300€ were canceled due to an allegation of having multiple accounts linked to her IP address. She asserted that she was the only one using that address and was unsure how to resolve the situation. The issue was resolved when the casino confirmed that everything was okay and paid out the winnings. The complaint was marked as 'resolved' in the system.

The player from Portugal faced difficulties withdrawing his winnings from Bizzo casino, as the casino had been rejecting her withdrawal requests for the last three days. Despite providing various documents and communicating with the department, he was still waiting for his requested payout to be approved. The issue was resolved after the player successfully completed the verification process, allowing him to withdraw 8,000€. The Complaints Team confirmed the case as resolved and appreciated the player's cooperation.

The player from Germany reported repeated issues withdrawing winnings from Bizzo Casino, encountering vague responses from customer service and ongoing reasons for withholding funds. The player expressed disappointment in the support provided and labeled the experience as potentially fraudulent. The issue was resolved after the player submitted a complaint, leading to the prompt processing of the withdrawal and the funds being credited to his account. The Complaints Team marked the complaint as resolved, acknowledging the time-consuming nature of the process.

The player from Germany was unable to withdraw winnings after depositing around €600 in cryptocurrency because the casino required extensive KYC documentation. Despite having provided ID, address proof, and bank statements, the casino then asked for shareholder agreements, which the player could not provide due to confidentiality. The issue was resolved after the player successfully submitted a bank statement and a letter from the managing director confirming the dividend payment. The casino acknowledged the resolution, and the player received the funds.

The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. However, the player later reported that the casino had approved his withdrawal and asked for the complaint to be removed. In response, we had marked the complaint as 'resolved' in our system.

The player from Greece had requested his account to be closed due to a personal decision to stop playing. The casino had initially offered bonuses to keep the account active and ignored the closure request after the player refused. The Complaints Team had clarified the difference between account closure and self-exclusion, and asked for the player's reasons. The player confirmed that he wanted to stop playing altogether. The account was eventually closed successfully, and the complaint was marked as resolved by the team.

The player from Greenland was unable to withdraw his funds from Bizzo Casino. The casino consistently requested more documents and photos for verification, even after the player had already provided several. The player mentioned having 6485 EUR in his account. Partial withdrawals of 1500 EUR and 1485 EUR were received, but the remaining 3500 EUR was pending. Eventually, the casino processed the remaining winnings, and the player confirmed receiving all funds. The complaint was resolved successfully.

The player from Spain had reported that Bizzo Casino had cancelled his withdrawal and closed his account due to alleged gambling addiction. He had requested the return of his winnings and had expressed concerns about the casino's policies on withdrawals and deposits. After the player's communication with the casino, player reported the issue as already resolved.

The player from Germany had experienced difficulties withdrawing his winnings of 400 euros from an online casino. He had attempted multiple withdrawal methods, including bank transfer and sticpay, but was unsuccessful. The casino's support team had been unable to provide effective assistance. However, the issue was finally resolved when the casino processed his withdrawal via sticpay. The player had confirmed the successful transaction and the complaint had been subsequently closed as 'resolved'.

The player from Portugal had reported that she had won several slot tournaments at an online casino but had not received her winnings. Despite multiple attempts to contact the casino's support team, the issue had remained unresolved. The casino had attributed the delay to the tournament provider not releasing the list of winners. However, the issue was later resolved when the casino paid out the winnings. The player then requested to close the complaint as her issue had been successfully addressed.

An Australian player has been accused of fraudulent account activity and is seeking to recover winnings or a refund for the money spent during September 17-18. The complaint was resolved as the player received his refund from the casino.

The player from New Zealand had a big win at Bizzo using VIP bonuses. She read the terms and conditions stating a max bet of $8NZD but later found an email stating a lower max bet of $6.5NZD. Player’s complaint has been resolved successfully.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was successful, therefore we marked the complaint as resolved.

The player from Portugal has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.