Retro Bet Casino Review

Name: Retro Bet Casino Review
Item: Retro Bet Casino
Rating: 8.3

8.3/10Safety Index High by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Visit Casino

Show company details

Payment methods

Show all (24)

Withdrawal limits

per month

$15,000

per week

$3,000

Owner Hollycorn N.V.

Operator Hollycorn N.V.

Established 2024

Estimated annual revenues

> $5,000,000

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews50Safety Index explainedDiscussion12Payment methods24

Retro Bet Casino Review

When reviewing and assessing Retro Bet Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Retro Bet Casino has a High Safety Index of 8.3, thus, it is a recommendable option for the majority of players as far as fairness and safety go. Continue reading our Retro Bet Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Safety Index – Retro Bet Casino fairness and safety

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Retro Bet Casino, we have looked closely into the Terms and Conditions of Retro Bet Casino and reviewed them. We noticed some rules or clauses, which were unfair, however, we do consider the T&Cs to be mostly fair. An unfair or predatory rule could potentially be leveraged to deny the players their rightful winnings, however, our findings for this casino were minor.

Retro Bet Casino is a medium-sized online casino based on our estimates or collected information. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

To our knowledge, Retro Bet Casino is absent from any significant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

All of that, together with other factors considered in our review, has resulted in Retro Bet Casino having a Safety Index of 8.3, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.

T&Cs of Retro Bet Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Retro Bet Casino to be mostly fair.

Note: You can find our specific findings from the T&Cs evaluation here.

Retro Bet Casino player complaints

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We have found no relevant complaints about this casino.

Retro Bet Casino user reviews and feedback

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Retro Bet Casino has an Excellent User feedback score based on the 50 user reviews in our database. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Company information and licenses of Retro Bet Casino

Retro Bet Casino is in the ownership of Hollycorn N.V. and has an annual revenue estimate greater than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

Retro Bet Casino holds a gambling license in Curaçao issued by Curaçao Gaming Control Board.

Withdrawal limits, win limits, and payment method options

Retro Bet Casino supports 24 payment methods. This includes: Skrill, Neteller, PaysafeCard, Mastercard, VISA, Neosurf, Maestro, Bitcoin (BTC), Bank transfer, ApplePay, Google Pay, eZeeWallet, Bitcoin Cash (BCH), Litecoin (LTC), Interac, Tron (TRX), Rapid Transfer, CashtoCode, MiFinity, Tether (USDT), Ethereum (ETH), Dogecoin (DOGE), Binance Coin (BNB), Jetonbank.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits	Win limits
EUR 3,000 per week	No win limit
EUR 15,000 per month
USD 3,000 per week
USD 15,000 per month
NOK 30,000 per week
NOK 150,000 per month
CAD 4,500 per week
CAD 22,500 per month
NZD 4,500 per week
NZD 22,500 per month

Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at Retro Bet Casino are displayed in the table below.

Language	Website	Customer support	Live chat
English			24/7
German			24/7
Italian
French
Norwegian

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Retro Bet Casino, withdrawals, and other potential areas of concern. We would say Retro Bet Casino has a bad or slow customer support based on the responses we have received during our testing.

Casino games and slots available at Retro Bet Casino

Retro Bet Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

The casino's game library includes titles from 155 providers. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Spinomenal, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, MrSlotty, Relax Gaming, Betgames, Bullshark Games, Lucky Games, Jelly, Fantasma Games, Digitain, Turbo Games, Platipus, Slotopia, Altente, Phoenix7, RFranco Games, Lucky Streak, Amigo Gaming, Trusty Gaming, Mancala Gaming, Boomerang Studios, Spadegaming, ElCasino (TVBET), OneTouch, Galaxsys, Flatdog, Revolver Gaming, Reevo, Bitpunch, Enjoy Gaming, PLAYHUB, Mascot Gaming, Spinoro, Four Leaf Gaming, Amusnet (EGT), Givme Games, Jade Rabbit Studio, PGsoft (Pocket Games Soft), Reel Play, Atomic Slot Lab, TVBet, Slot Factory, 100HP Gaming, MGA, Comtrade Gaming, Max Win Gaming, OctoPlay, HungryBear, Skywind Group, Caleta Gaming, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Live88, F*Bastards, Imagine Live, Kitsune Studios, 3 Oaks Gaming, CT Interactive, Games Global, Reel Web (Playtech), Winfinity, Vibra Gaming, 4ThePlayer, Mplay, LAMBDA gaming, AceRun, Smartsoft Gaming, Formula Spin, Swintt, Win Fast, SpinOn, Backseat Gaming, LIVE Solutions, Bulletproof Games, Reflex Gaming, BF Games, Ace Roll, Spribe, Gamomat, TrueLab Games, Spearhead Studios, NowNow Gaming, Bang Bang Games, Betsolutions, Copacabana Games, SlotMill, Onlyplay, Oryx Gaming, Nucleus Gaming, Gaming Corps, VoltEnt, Leap Gaming, Gamebeat, Koala Games, Hölle games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Gamevy, Fazi, Retro Gaming, PoggiPlay, Gamzix, Air Dice, 1spin4win, Kalamba Games, Zillion Games, Popiplay, Apparat Gaming, PatePlay, InOut, Playzia, Barbara Bang, Clawbuster, Rogue Gaming, Electric Elephant, Triple Cherry, 7Mojos, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Orbital Gaming, Ka Gaming.

Retro Bet Casino bonus offers and codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 4 bonuses from Retro Bet Casino in our database, and all offers are listed in the 'Bonuses' section.

Note: For more information about this casino's offers, check out our separate page dedicated to Retro Bet Casino bonuses.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (24)

Withdrawal limits

per month

$15,000

per week

$3,000

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (5)

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

Show all (155)

Casino screenshots

Positives

Average withdrawal limit
Multiple currencies in one account
Simple and clean website design
Live chat support is available 24/7

Negatives

Not all payment methods are available for all countries

Interesting facts

Small international casino

Author: Ayberk Ayan Last updated: 01 Sep 2025 Anything incorrect or missing? Let me know

Retro Bet Casino bonuses

Browse all bonuses offered by Retro Bet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Retro Bet Casino

This is a place to share experience with Retro Bet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Excellent

Rated by 50 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

Ramla445

Bronze

Norway

• 1 month ago

This casino is great! I really like the Miami atmosphere. I was very pleased with the welcome package! "Reboot on Tuesdays" and "Unlimited Reboot on weekends" make the gameplay exciting. In general, I'm thrilled!

MoChul_Moo

Bronze

New Zealand

• 1 month ago

Pros: Amazing game variety, super-fast navigation, instant deposits, and stellar support. Cons: Honestly, I can't think of any! Playing here is an absolute joy. The website is so smooth, and I've never had a single issue with transactions. The support team is like having a helpful friend on standby. 😍

aurrdalone

Bronze

Ireland

• 3 months ago

The welcome bonus and 500 spins worth $15,000 were just part of the package! Every day is full of energy, whether it's bonuses, promotions, or updated games. I won a small amount, cashed out to check it out. It came faster than expected. That doesn't happen often.

noraxi

Silver

Austria

• 3 months ago

The casino is generally quite good, except for the bonus offers you receive via email!

The email should state who will receive the bonus and who won't!

I've had the problem several times that I made a deposit and didn't receive the bonus!!

So be careful with bonus offers! Always ask in the chat first!

fast payout
schnelle Auszahlung
good game selection
gute Spielauswahl
simple and clear website
einfache und übersichtliche Website

Bonus offers you receive via email don't apply to all players! The email doesn't even specify which players the offer is valid for! I THINK THAT'S VERY BAD!
Bonusaktionen die man per mail bekommt gelten nicht für alle Spieler ! Es steht in der Mail auch nicht dabei für welche Spieler diese Aktion gültig ist! FINDE ICH SEHR SCHLECHT !
When I make a deposit it says that the bonus has been added, and then I don't receive this bonus because my bonus rank has to be reduced before I can claim it again!??
Bei der Einzahlung steht dass der Bonus hinzugefügt wurde, und dann erhält man diesen bonus nicht weil mein Bonusrang verringert werden muss , dass ich erst wieder einen Anspruch habe!??

Deks34

Bronze

Austria

• 3 months ago

This casino is not a money machine but for the players I have never seen or played something like that before that man wins something I almost impossible because man used to win at the lottery
After several deposits, I made a small profit. Profit that I am not laughing at. Deposited 2500€, won 900€, then it starts. Verification is great and then deposit confirmation from Apple Pay because I have deposited Simo. Bank statement is of no use, they want it from Apple Pay, but after a lot of back and forth, it was paid out.
So conclusion better finger Weck pure rip off

Friendly staff that's it
Freundliche Mitarbeiter das war’s auch

Winning opportunity is zero
Gewinn Möglichkeit gleich Null
Verify payout
Auszahlung verifizieren

Jalil90

Bronze

Germany

• 4 months ago

I deposited 6 or 7 times…

I deposited 6 or 7 times when I won €2,000, but they deactivated my account without paying out my money, without giving a reason. Stay away, it's a scam.

Anak.Steralin

Bronze

Ireland

• 5 months ago

There’s something calming about the UI. I don’t feel rushed or overwhelmed. It’s easy to browse games, and they don’t bombard you with marketing fluff. A relaxing environment even when luck isn’t on your side.

Patrickhatrick

Bronze

Australia

• 5 months ago

I'm absolutely thrilled with Retrobet! My initial experience, however, was a bit rocky. I thought I'd submitted all the required documents—like my ID, proof of address, and initial card details—but they kept rejecting my withdrawal. At one point, it truly felt like they were trying to find excuses to return my money to my casino account, almost hoping I'd gamble it all away. Keep in mind, I only deposited 50 AUD to start!
My account even got disabled briefly during the verification process, which certainly set off some alarms. Thankfully, a customer service representative reassured me that this was a standard part of their thorough verification. After I resubmitted a clearer photo of my payment method (my bank statement showing the transaction) and confirmed intra bank transfer as my preferred withdrawal method, things moved incredibly fast.
I made that final submission around 12:10 AM AEST on 24/06/2025. By approximately 9:15 PM AEST on the same day, I received an email confirming that my withdrawal of 3,675.65 \text{ AUD} was approved and the funds would be in my account shortly. What was even better? The money, the full 3,675.65 \text{ AUD} in one lump sum, was in my bank account in no more than 10 minutes!
So, despite those initial verification hiccups, this was an overwhelmingly positive first experience with Retrobet. The speed of the final payout, especially for a significant amount, truly impressed me. I would absolutely recommend them to everyone, especially if you're prepared for their thorough (but ultimately efficient) verification process. Thank you again, Retro bet Casino!

leyzie

Bronze

Austria

• 6 months ago

Retrobet really does pay out! I received the bonus and cashed out my winnings the same day.
I had some free time, so I decided to play a few rounds. Nothing major, but it was entertaining enough. The payout was faster than expected. All in all, it's fine; I don't have a problem with it!

Kyrileis

Bronze

Ireland

• 6 months ago

I wasn't expecting much when I signed up, but this casino just wowed me. The games are impressive with their graphics and the payouts are incredibly fast. I won a couple times on slots. Contacted support to find out what the waiting time for withdrawals was. I received the money in my account within a few hours. So definitely like it!

nicor666

Bronze

Austria

• 7 months ago

The variety of games here is insane! I thought I'd only play slots, but I found a number of table games. I tried roulette and had a lot of fun placing bets. The graphics are great and everything runs smoothly. I even met some cool players in the chatroom. It's nice to have so many options. I look forward to getting to know them further.

Graphics
Grafiken
Games
Spiele
Bonuses
Boni
roulette
Roulette
Fast payout
Schnelle Auszahlung

Wisss

Bronze

Austria

• 7 months ago

I usually stick to one or two providers, but here I found some smaller game studios with truly amazing designs and bonus rounds. It's nice to discover something new instead of just playing the same old titles. I'm thrilled with my experience at this online casino! The creativity of the events is impressive. The variety is, in a word, unimaginable!

A lot of new things
Eine Menge Neuheiten
Games and slot machines
Spiele und Spielautomaten
Thematic events
Thematische Veranstaltungen
Fast charging
Schnelles Laden

Yaewon

Bronze

Austria

• 8 months ago

The Retrobet website works perfectly on my iPhone without any lag or glitches. The layout is intuitive, and all games work perfectly. Every time I've made a withdrawal, both €20 and €2,000, the funds have appeared quickly. Honestly, this is the only casino where I feel completely comfortable making a deposit. I enjoy playing here, and the winnings motivate me even more to try other games.

Lenet

Bronze

Ireland

• 8 months ago

I'm very picky about online casinos because I had a bad experience a couple of years ago when one of the sites never paid me out, so now I do my research before depositing money anywhere. This casino had good reviews so I gave it a try and I have to say that it completely exceeded my expectations. The site is very easy to navigate, no annoying pop-ups or slow loading pages. It's just straight to the action. I love playing slots and you have a huge selection. I even got a 100x win last week! I cashed out right away expecting some sort of delay, but no - the money arrived on my PayPal within four hours.

dotdotdot

Silver

Ireland

• 8 months ago

signed up because of all the great reviews then found out i could not deposit using visa (i still do not know why?) tried contacting online chat, no response, left waiting for so long i gave up, trying to close my account now via email with them

nice design

could not deposit using visa
no response from live chat waited 30mins and gave up

Neitt

Bronze

Austria

• 9 months ago

The bonuses here are great for conservative players. Regular small rewards, cashback on losses and loyalty points that accumulate even on minimal bets. They really understand that not everyone wants to bet big to have fun!

Zevale

Bronze

Austria

• 9 months ago

The casino is at the peak of its popularity. The service and user-friendly interface are pleasing to the eye. Even I seem to have all my gaming needs met. As a VIP client, I get exceptional rewards from this casino: daily bonuses, free spins, cashback, nice bonus packages. I also like the games and their design. I am satisfied with everything and recommend it to others.

Daily bonuses
Tägliche Boni
free spins
Freispiele
nice bonus packages
schöne Bonuspakete
cashback
Cashback

Peston

Bronze

Austria

• 9 months ago

RetroBet never gets boring with its weekly promotions, daily bonuses and rewarding spins! The referral bonus is a great way to earn some extra money and the Retro Box feature makes for exciting deposits. Some games have higher than average wagering requirements but with huge cashback opportunities and a fun loyalty system, it's a fantastic site overall!

ClarenMi

Bronze

Austria

• 9 months ago

RetroBet has promotional offers that have helped me experience many lucky rounds. The mobile app works without any problems. I appreciate the optimally simple interface and clear navigation. I consider this casino my ideal choice for valuable rewards, fast withdrawals, good selection of games.

Joreynon78

Bronze

Ireland

• 9 months ago

Retrobet is perfect for anyone who enjoys exploring new games. I’ve been hooked on the massive library of slots, blackjack, and poker, not to mention the live casino options. It’s rare to find such a wide variety in one place, and the quality makes it worth coming back every time.

shannia

Bronze

Norway

• 9 months ago

Their mobile-exclusive bonuses are amazing! From daily login rewards to push notification promotions, there’s always something to look forward to. The mobile-only tournaments make it extra exciting, especially since the interface is so user-friendly. I also like how organized everything is in the app – it’s seamless to get rewards and track progress. It’s clear that they’ve tailored the experience perfectly for mobile players.

Nele41

Bronze

New Zealand

• 10 months ago

RetroBet is one of the most rewarding casinos I've ever played at. The bonus shop allows me to get extra spins and cash and the €50 personal referral bonus is a great bonus. The payouts are very fast, but I would like to see more instant win games. The best feature is that you only need to reach $2500 in total deposits to become a VIP level player and join their exclusive club. I am completely satisfied with all the bonuses and navigation at this casino.

kemadan

Bronze

Ireland

• 10 months ago

I had a problem with a withdrawal and their support team handled it in no time. They were also very friendly and not one of those robots. This casino has an incredible variety of games. It's like walking into a giant arcade. There are slots, table games and live dealers - everything you need for an exciting game. I like exploring different genres because you can always try something new. That kind of support and attitude is rare!

Games
Bonuses
Support
Speed of work and payouts

Hesisis

Bronze

Austria

• 10 months ago

The Retro Spin promo was a game changer for me. I won some exciting bonuses, and the VIP club benefits are fantastic. Fast payouts and a diverse games library make it a top pick, although I would like to see more exclusive slot games. A nostalgic and rewarding casino! I even like the aesthetic of the emails with some quirky intros about exploring the city. It's the project made with soul.

uvalu90

Bronze

New Zealand

• 10 months ago

There are some incredible live games here! I can smell the sweat of my opponents, I can spin the wheel while sitting on the couch - it's just as good as being in a real casino. The dealers are friendly and the broadcast is excellent and very clear with no delays. There is roulette, blackjack and other games and the ones I've played I think are some of the best. The experience is so awesome and realistic.

Ushasent

Bronze

Austria

• 10 months ago

This is one of my favorite casinos. The Retro Box and Retro Spin promos are fantastic, and I've gotten some great surprises from them. The loyalty program rewards are amazing. The only downside for me is the mobile app could be a little smoother, but it's still very usable.

Kariboers

Bronze

New Zealand

• 10 months ago

RetroBet Casino is definitely a standout in the online casino world. The €15,000 welcome bonus and 500 FS gave me plenty of chances to win. The Retro Box and Retro Spin promos add extra excitement to every deposit. The loyalty rewards are incredible, with up to €80,000 available. My only suggestion is to add more daily bonus opportunities to keep the action going.

Flaronna669

Bronze

Ireland

• 10 months ago

I’ve had an excellent experience with RetroBet. The welcome bonus and free spins were a great way to start, and the variety of games is impressive. Promos always add excitement to my deposits, and I’ve won some nice surprises. The loyalty program gives me access to incredible rewards, and the fast payouts keep me happy.

Gaujar

Bronze

New Zealand

• 11 months ago

I prefer to use cryptocurrencies for privacy and speed, so I was happy to see that Bitcoin is available. The process of funding my account was very easy, no problems at all. I've also used ApplePay when I wanted to use a more traditional method, and each time I had no issues. Transactions went through quickly and I never had to deal with any delays. Great job.

satyvin199

Bronze

New Zealand

• 11 months ago

One thing that impressed me was the customer support. I had a small problem with my deposit not showing up and they resolved it within minutes. The chat agent was very friendly. And also the live casino section here is top notch, the video quality is very clear. I like the variety of games, especially blackjack and roulette.

The customer service is the best and fast
Lots of games
Table games - top

Safety Index of Retro Bet Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Retro Bet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.3/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Bonus winnings must be withdrawn immediately after meeting the wagering requirement to avoid additional winnings being capped
T&C copied from the casino's website (in English):
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more

Other factors

Slow or bad customer support

Complaints about Retro Bet Casino and related casinos

(18)

18All4Opened0Unresolved3Resolved11Rejected

Complaints directly about Retro Bet Casino

Current status Waiting for player to reply 6d 8h 24m 22s

Player's withdrawal request has been rejected.

The player from Australia successfully won $3400 and withdrew the amount after meeting the wagering requirements. However, his withdrawal request is rejected, and the money has not returned to his Retrobet account. He is seeking an explanation for the rejection and the missing funds.

Read moreRead less

Opened Submitted: 03 Dec 2025

Current status Waiting for player to reply 5d 3h 0m 25s

Player's account has been closed and no response received.

The player from Austria has been without a response from the casino for six weeks and is unable to access her account, which has been blocked for twelve weeks.

Opened Submitted: 02 Dec 2025

Current status Waiting for Casino Guru to reply 6d 14h 23m 51s

Player's withdrawal is declined, and winnings are confiscated.

The player from Germany attempted to withdraw approximately €1300, but the withdrawal was declined, and all winnings disappeared, leaving only his initial €40 deposit. The live chat states he exceeded the maximum stake, which he disputes, and they claim they cannot assist him.

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Opened Submitted: 25 Nov 2025

Current status Waiting for casino to reply 4d 4h 35m 54s

Player’s payouts are being delayed.

The player from Austria faces multiple issues with Retrobet, including refused payouts due to conflicting bonus terms, server crashes during games, and inconsistent money transactions. Despite submitting documents to support, they receive no feedback and are now pursuing legal action, citing Retrobet's invalid license in Austria.

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Opened Submitted: 12 Nov 2025

Our verdict Case closed

Player’s account has been closed.

The player from Germany reported that his account at RetroBet had been deactivated without warning, leaving a balance of approximately €2,400. He suspected that the closure was due to an automatic carryover of his old self-exclusion from a different casino and had not received any explanation or payout despite having contacted support. The issue was resolved when the player received a payout of €2,290 after his account was unlocked, allowing him to upload the necessary verification documents. The gaming function remained disabled during this process, which the player appreciated.

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Resolved Submitted: 30 Oct 2025

Disputed amount: €2,290

Our verdict Case closed

Player’s winnings have been confiscated after account closure.

The player from India had deposited money to receive free spins, which led to winnings of $125. After placing a withdrawal request, he was informed that his account had been closed and his winnings confiscated due to country restrictions, without prior notice. He argued that the casino should have settled his account before closing it. The issue was resolved after the Complaints Team facilitated communication with the casino, leading to a satisfactory outcome for the player. The complaint was marked as resolved.

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Resolved Submitted: 10 Oct 2025

Disputed amount: $125

Our verdict Player stopped responding

Player’s account request has been ignored.

The player from Austria was frustrated that the casino did not set a betting limit or close his account despite his multiple requests. The Complaints Team was unable to proceed with further investigation due to the lack of response from the player after multiple inquiries. Consequently, the complaint was closed, but the player retained the option to reopen it in the future should he choose to resume communication.

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Closed Submitted: 10 Oct 2025

Disputed amount: €10,000

Our verdict Player stopped responding

Player requests account closure but is ignored.

The player from Austria had requested her account to be blocked on August 5, 2025, but the casino had ignored her request and sent irrelevant responses. As a result, she had lost €1,300 in September. The Complaints Team had attempted to mediate by requesting proof of her self-exclusion request and extending the response time, but due to a lack of communication from her, the complaint had been closed. The team remained open to assisting her if she chose to reopen the complaint in the future.

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Closed Submitted: 08 Sep 2025

Disputed amount: €1,300

Our verdict Other

Player’s responsible gambling limits are delayed.

The player from New Zealand struggled to set up responsible gambling restrictions at Retrobet casino despite multiple requests over four days. This led to a $4000 deposit and loss. The player sought a refund and expressed frustration over the slow response from support. The Complaints Team reviewed the case and acknowledged a delay in the casino's processing of the player's request for limits due to human error. However, after careful consideration, it was concluded that the refund of NZD 3,530 provided by Retrobet was fair, as it accounted for the player's net losses and the allowed deposit amount. The case was ultimately closed with no further compensation deemed necessary.

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Closed Submitted: 09 Aug 2025

Disputed amount: NZ$6,580

Our verdict Case closed

Player needs account closure and refund request.

The player from Austria was unable to set a deposit limit to block her account after requesting it since June 15th, and she received no help from the casino despite numerous attempts. She sought a refund of her deposits and felt that player protection was not being upheld. The issue was resolved by confirming that her complaint was marked as 'Resolved' in the system, and she was encouraged to reach out for future assistance if needed.

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Resolved Submitted: 17 Jun 2025

Disputed amount: €400

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