MyStake Casino - Player complains that he didn’t win anything.

They are not fair at all. Lost all my money way to fast. They don't let you win anything. I played the Chicken game and even you play on 1 bone, you will lose the first choose. They only allow you to lose, not to win.

Dear Mihal,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear Mihai,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Hi. I self excluded from them for 5 years. They only take my money. You can't win on this casino. I've lost 10.000€ and nothing win. I played on the chicken game. Even with one bone, ive lost few times in the row from first try. I will be fine with 50% refund if not possible 100%. Thanks

Dear Mihai,

When did you self exclude yourself? Did you lose the money after asking for self exclusion?

No. Before I ask to self exclude. But form 10.000€ they only tuck my money. Nothing give back.

Dear Mihai,

If your account got self excluded and you did not deposit anything after, there isn't any reason for the casino to refund anything. If you lost the money fairly, you would have probably lost it in any other casino.

Is there anything else we can assist you with?

Still they are theifs. I've lost 10.000€ and the casino did not paid anything. This is not normal

Dear Mihai,

Be sure to read about the RTP which I posted you in the first respond. Unfortunately, if you had no balance at the time of the self exclusion, there is nothing more we could do with it. The complaint will be now closed. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick