The player is dissatisfied with the casino’s RTP (Return to Player). The player also requested for a self exclusion after losing all his balance. The complaint was closed as there was no reason for a refund as the player had zero balance at the time of the account closure.
MyStake Casino - Player complains that he didn’t win anything.
Amount: €8,000
MyStake Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
MyStake Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
They are not fair at all. Lost all my money way to fast. They don't let you win anything. I played the Chicken game and even you play on 1 bone, you will lose the first choose. They only allow you to lose, not to win.
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2 years ago
Dear Mihal,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
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2 years ago
Dear Mihai,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
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2 years ago
Hi. I self excluded from them for 5 years. They only take my money. You can't win on this casino. I've lost 10.000€ and nothing win. I played on the chicken game. Even with one bone, ive lost few times in the row from first try. I will be fine with 50% refund if not possible 100%. Thanks
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2 years ago
Dear Mihai,
When did you self exclude yourself? Did you lose the money after asking for self exclusion?
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2 years ago
No. Before I ask to self exclude. But form 10.000€ they only tuck my money. Nothing give back.
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2 years ago
Dear Mihai,
If your account got self excluded and you did not deposit anything after, there isn't any reason for the casino to refund anything. If you lost the money fairly, you would have probably lost it in any other casino.
Is there anything else we can assist you with?
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2 years ago
Still they are theifs. I've lost 10.000€ and the casino did not paid anything. This is not normal
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2 years ago
Dear Mihai,
Be sure to read about the RTP which I posted you in the first respond. Unfortunately, if you had no balance at the time of the self exclusion, there is nothing more we could do with it. The complaint will be now closed. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
