Lucky7even Casino - Player’s withdrawal is delayed and rejected.

Hi i won 52 euro from no deposit bonus after completing wagering of 40x . So i have made one deposit with doge coin as there website page it says min dogecoin deposit starts with 1 doge. So i have made my first deposit of 1.9 dogecoin exclude fees and . Then i wagered my deposit money x3 times as they told me to wager deposit money . And asked me to request withdrawal . So after chat support guidance i requested the withdrawal with the same payment method of crypto dogecoin.

But there internal payment team rejected my withdrawal and asked me to deposit again of 20 euro.

It feels like they are scamming me. Why would i deposit again when earlier deposit i have wager and made profit.

Kindly help me with my withdrawal.

And i have done my kyc long time ago.

I won and their manager insisting me to deposit again .

Dear Rocky_210690,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Have you received any explanation as to why the casino requires another deposit? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I chat with their live chat . I ask them in their deposit page of website in crypto dogecoin min 1 showing . They told me deposit and wager 3x . Which i exactly did and i made profit out of it then why would i again deposit when my already deposit money is there in balance

Thank you for your reply, Rocky_210690. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Rocky_210690,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.