OverviewBonusesUser reviews2Safety Index explainedDiscussion71Payment methods30
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Important:
Win limit of €100,000 per day
This casino has a win limit rule. You will not be able to win more than €100,000 per day.
LuckyKoala Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.
The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. LuckyKoala Casino has a Low Safety Index of 4.6, which means it ranks low in terms of fairness and safety according to our methodology. Keep reading our LuckyKoala Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index of LuckyKoala Casino – Is it fair and safe?
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our LuckyKoala Casino review, we extensively examined and analyzed the Terms and Conditions of LuckyKoala Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino's T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.
According to our approximate calculation or collected information, LuckyKoala Casino is one of smaller online casinos. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
To our knowledge, LuckyKoala Casino is absent from any significant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
In our comprehensive review of all relevant aspects, LuckyKoala Casino has attained a Low Safety Index of 4.6. We encourage players to avoid this casino and seek out one with a higher Safety Index.
T&Cs of LuckyKoala Casino evaluated
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of LuckyKoala Casino to be unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
LuckyKoala Casino player complaints
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We have found no relevant complaints about this casino.
LuckyKoala Casino user reviews and feedback
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 15 reviews, but have only received 2 player reviews of LuckyKoala Casino so far. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Company information and licenses of LuckyKoala Casino
LuckyKoala Casino is in the ownership of NewEra B.V. and has an annual revenue estimate greater than $1,000,000. This makes it one of smaller online casinos on our scale.
To our knowledge, LuckyKoala Casino has not obtained a gambling license from any regulator.
Withdrawal limits, win limits, and payment method options
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 5,000 per week
EUR 100,000 daily net win limit
EUR 20,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Languages and customer support options available at LuckyKoala Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at LuckyKoala Casino, withdrawals, and other potential areas of concern. We would say LuckyKoala Casino has a bad or slow customer support based on the responses we have received during our testing.
Slots and casino games at LuckyKoala Casino
LuckyKoala Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.
The casino's game library includes titles from 75 providers. This includes NetEnt, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Lightning Box, Spinomenal, Rabcat, 1X2 Gaming, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, Genesis Gaming, Booongo (BNG), Relax Gaming, Smartsoft Gaming, Swintt, InBet Games, Lucky Streak, Slingshot Studios, Amigo Gaming, GONG Gaming Technologies, BF Games, G Games, Gamomat, ALL41 STUDIOS, OneTouch, Kiron Interactive, Arcadem, Northern Lights Gaming, Bragg Gaming, Foxium, Mascot Gaming, Vivo Gaming, Triple Edge Studios, Crazy Tooth Studio, Givme Games, PGsoft (Pocket Games Soft), Atomic Slot Lab, Leap Gaming, Fugaso, Felix Gaming, Skywind Group, Stakelogic, Peter & Sons, Fazi, Gold Coin Studios, Esa Gaming, Kalamba Games, Golden Hero, Just For The Win, EGT Digital, Golden Rock Studios, Snowborn Games, Stormcraft Studios, EURASIAN Gaming, Ruby Play, Elysium Game Studio, XPG (xprogaming).
LuckyKoala Casino bonuses and promo codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 3 bonuses from LuckyKoala Casino in our database, and all offers are listed in the 'Bonuses' section.
Note: For more information about this casino's offers, check out our separate page dedicated to LuckyKoala Casino bonuses.
Browse all bonuses offered by LuckyKoala Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(2)
User reviews of LuckyKoala Casino
This is a place to share experience with LuckyKoala Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
This casino was such a disappointment. I deposited the required amount in my currency to receive the first welcome bonus: 100% bonus match, and 150 free spins, which were to be given at 50/day for 3 days. On the second day, instead of being welcomed into the casino with those 50 free spins, I see that they have cancelled my bonus, stating that I have lost the bonus, therefore the campaign is over. I go to the chat, and show them a screenshot of the promo I took, and the agent says that the amount of free spins is dependent of how much you deposit (I did not see this "rule" anywhere in the Terms & Conditions). This infuriates me. How do these casinos remain online, when they are obviously crooks? They really do need to manage these casinos better, I mean, if anyone can just make up rules as they go, where do I sign up to run my own casino for god sakes.
Great promos, huge selection of games
Casino makes up rules that aren't shown on the terms & conditions
I have tried many times to close my account here but they refuse to do so, they keep giving me a different email to send to and then nobody answers or they answer and ask why you want to close your account and then ignore you again
Game selection
No responsible gambling tools what so ever
Safety Index explained
Safety Index of LuckyKoala Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of LuckyKoala Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low4.6/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Important:
Win limit of €100,000 per day
This casino has a win limit rule. You will not be able to win more than €100,000 per day.
Unfair terms and conditions
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Other factors
Slow or bad customer support
Low win limit: €100,000 / day (net win)
Complaints about LuckyKoala Casino and related casinos (6)
