Dear Ladybaby82,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please forward me the conversation between you and the casino customer support about the closure of your account? My email address is veronika.f@casino.guru. Alternatively, you may post screenshots here.
Has your account been locked temporarily, or permanently?
What was the balance in your account when the casino locked it?
Could you please specify if you ever requested a cooling-off period, or a self-exclusion from this or any other casino before?
Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear Ladybaby82,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please forward me the conversation between you and the casino customer support about the closure of your account? My email address is veronika.f@casino.guru. Alternatively, you may post screenshots here.
Has your account been locked temporarily, or permanently?
What was the balance in your account when the casino locked it?
Could you please specify if you ever requested a cooling-off period, or a self-exclusion from this or any other casino before?
Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Edited by a Casino Guru admin