The player from Germany had made a deposit at Bepp Bepp Casino and received a 200% bonus, but her account was now locked. Support claimed that the closure had been requested by her, which she disputed. The Complaints Team had attempted to gather more information but ultimately had to reject the complaint due to the player's lack of response to inquiries.
Beep Beep Casino - Player’s account has been closed without consent.
Closed
Our verdict
Player stopped responding
Amount: €12
Beep Beep Casino
Safety Index:HighCase summary
Discussion
Public
Public
1 year ago
Translation
Hello, I have a problem with the casino Bepp Bepp Casino. I signed up and made a deposit there about 3 or 4 weeks ago. Now, on Sunday, I deposited 12 euros and took the 200% bonus, and now the account is locked. I contacted support, and they claimed that it was closed at my own request, but that's not true. Can you please help me with this?
Automatic translation:
Public
Public
1 year ago
Dear Ladybaby82,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please forward me the conversation between you and the casino customer support about the closure of your account? My email address is [email protected]. Alternatively, you may post screenshots here.
Has your account been locked temporarily, or permanently?
What was the balance in your account when the casino locked it?
Could you please specify if you ever requested a cooling-off period, or a self-exclusion from this or any other casino before?
Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
