The player from Hungary reported being defrauded by the casino and claimed to have evidence, including a video and a screenshot, regarding a loss of 40,000 euros. The Complaints Team reached out for additional information and extended the response time by 7 days. However, as the player did not respond to the inquiries, the complaint was rejected due to a lack of information for further investigation.
Casinoly - Player claims to be a victim of fraud.
Amount: €40,000
Casinoly
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.6
Casinoly has a Safety Index of 9.6, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
THE I got the site through fraud, I have a video and screenshot of it, it cost me 40,000 euros
Public
Public
3 months ago
Dear Tomika21,
Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate?
I will be patiently waiting for your reply.
Best regards,
Kristina
