Casinoly Review

The player from India had deposited and won some money, but had faced account closure and withdrawal cancellation by the casino, which cited duplicate accounts. The casino had not requested KYC documents for verification. The player had denied having any duplicate accounts or using any bonus. We had contacted the casino for evidence and they had provided information supporting their decision. After reviewing the evidence, we determined that the complaint had been unjustified due to the player breaching the casino's terms and conditions regarding multiple accounts. Therefore, the casino's actions were deemed to have been appropriate.

The player from Greece had attempted to withdraw a total of 1500 euros, but the money was never received even though it had been removed from the account. The casino had vaguely mentioned account verification as a reason. Despite multiple attempts to confirm his card, the issue had remained unresolved for over a month. We had asked the player to provide additional information including his deposit, bonus, and betting history, as well as the communication history with the casino. However, due to the player's failure to respond with the requested information, we couldn't investigate the issue further and had to reject the complaint.

The player from Turkey requested a withdrawal of 10,000 TL from Casinoly, which was denied without explanation. When the player attempted to access the account, it was disabled and the casino has not responded to inquiries. The casino has provided us with evidence that the player used a card not belonging to them. The player has not responded to this therefore we have rejected the complaint.

The player from Greece experienced two issues with the casino. The first was poor customer service, with email responses and website communications not being delivered. Secondly, their withdrawals were not being processed within the stated 1-3 business days window, with their latest withdrawal being held for 5 days. After communicating with the player, we learned that he had cancelled his withdrawal request and lost his balance. As a result, we were unable to assist further and had closed the complaint.

The player from Greece had experienced repeated cancellation of withdrawals due to a system error and provider rejection. Despite having used different methods, the player was still expecting to wait for a resolution. The player had communicated with the casino multiple times and was asked to wait for 3-5 working days each time. After a month of waiting and multiple attempts to withdraw, the player finally received an email to manually provide his bank details. The casino had processed the withdrawal after this. The player had confirmed receipt of the funds after one month and seven days. We had closed the complaint as 'resolved'.

The player from Germany, who was struggling to withdraw remaining winnings of €5,580 from Casinoly, had received two previous payouts but then faced a vague error message restricting the withdrawal action. Despite numerous attempts to resolve the issue through chat and email, the player had not received a satisfactory response from the casino's finance department. The player had confirmed that he activated a deposit bonus and met the wagering requirement. Recently, he had been able to initiate another withdrawal but the payment had not yet been credited to his account. We extended the complaint's timer by 7 days, but the player did not respond further. Therefore, we rejected the complaint.

The player from North Macedonia had faced a delayed withdrawal from Casinoly. Despite the casino's policies having indicated a maximum three-day delay, the player had been informed it could take up to five days. The player had reported that he won the money through real play, not bonuses, and that the casino had cited technical issues due to a high volume of withdrawal requests as the reason for the delay. Despite our efforts to assist, the player did not respond to further inquiries, which led to the rejection of the complaint.

The player from India, who regularly used Casinoly, found his account had been disabled without a given reason. After he contacted customer support, no resolution was provided. He claimed that his account had been blocked without making any withdrawals and accused the casino of scamming him. We invited the casino to respond, and they stated that the player's account balance had been zero and the account had been closed as per their terms and conditions. The player disputed this claim, but the casino provided proof that the player had used all his funds. As a result, we had to reject the player's complaint.

The player from Germany had won over €4000 at Casinoly but her account was blocked by the administrator and she didn't know why. She had played the game Supreme Hot and didn't have an active bonus during her gameplay. The account deactivation occurred after her second withdrawal request. The player claimed to have received an email from the casino stating she didn't need to verify her account. We reached out to the player for more information and extended the timer for her response. However, the player did not respond to our messages, which led to the rejection of the complaint due to lack of further information.

The player from Greece had won 4,000 euros playing blackjack, but his account balance did not reflect his winnings. Despite his repeated attempts to contact the casino's support team over a five-day period, his issue remained unresolved and had been forwarded to the casino's investigation department. The player had provided screenshots and had a conversation with the support team, but the issue persisted. We had extended the deadline for the player to respond, but due to lack of communication from the player's side, we had to reject the complaint. The player, however, could reopen the complaint at any time.

The player from Greece won 71400 Euros from Casinoly. After completing the verification process, his account was permanently closed without any explanation or apparent breach of rules. The casino has provided us evidence of multiple accounts therefore we have rejected the complaint.

The player from Austria had deposited around 2000 Euros in Casinoly Casino and increased balance to 9800 Euros. Their first attempt to withdraw was repeatedly delayed and then their account was abruptly closed. The casino had refused to reopen the account or accept their passport for verification. After the player filed a complaint, they received a partial payment of 800 Euros but were unsure if the remaining balance would be paid. We had agreed to keep the complaint open until all payments were received. However, the player did not respond to our further messages, leading us to reject the complaint due to lack of response.

The player from Spain had won 500€ and had been waiting for 12 days for the casino to process his payment. Initially, the casino had suggested the issue was with the player's bank but later refused the withdrawal, claiming the winnings were from a bonus. The player's account had not been verified, and the casino had not requested him to do so. After multiple attempts to resolve the issue, the casino had clarified that the player was only eligible for 150€ instead of 500€ due to the bonus having a maximum cashout of 5x the bonus amount. Consequently, we had rejected the complaint as the player's winnings had exceeded the bonus cap.

The player from Greece won on the Zeus vs. Hades slot machine but cannot withdraw his winnings of €500. The casino asked him to provide various documents for verification, including proof of a canceled card he no longer has access. After a week of unsuccessful communication with the casino's support, his account was blocked by the administrator. After contacting casino and their affiliates we still weren't able to get a response. Casino has requested to reopen the complaints. Casino has provided us with evidence of collusion, therefore, we have rejected the complaints.

A player from Greece is experiencing difficulties with withdrawal. The casino refused to process the withdrawal to the Visa debit card and cancelled a bank transfer after 6 working days due to an alleged error. The player has been struggling with this issue for 10 days. We rejected the complaint because the player stopped responding.

The player from Germany finds the casino's operations illegal based on local laws and has requested a refund of his deposits. Shortly after making this request, the player's account was disabled and he has not received a response about this issue. The complaint was closed as the player stopped responding.

The withdrawal request from the Canadian player was declined because of a deposit made from a shared account with his spouse. The issue was successfully resolved as the casino eventually credited the player's winnings back to his account balance.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested withdrawals three months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Finland would like to play a specific game within a "weekly challenge". Unfortunately, it is not possible. There is a technical issue, and the casino assured us it is still being checked. Until the issue is resolved, the casino offered an alternative offer to the player (personalized match bonuses available weekly per request). However, the complaint was rejected because the player stopped responding to our messages and questions.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested two withdrawals. Unfortunately, payments seem to be delayed. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has stopped responding and the complaint was closed as "rejected".

The player's withdrawal is delayed for almost 3 weeks. We contacted the casino and found out that the withdrawal requests had been finally processed, and the player received her winnings, so the complaint was closed as resolved.

The player from Germany is dissatisfied with the length of the withdrawal process. Unfortunately, the player lost their winnings before we managed to help, therefore, we were forced to reject this complaint.

The player's withdrawal is delayed for almost 2 weeks. The casino reacted to the case asking for the players' payment details, but unfortunately there's been no further response from the player so we were forced to reject this complaint.

The player from Germany has requested a withdrawal six months ago. Unfortunately, the payment had been pending and later disappeared completely from the account. The casino responded to apologize for the delay and to inform the player that their payment had now been processed. The player then received their payment and the issue was resolved.

The player from Germany tried to withdraw his winnings, but the withdrawal request has been canceled allegedly due to incorrect payment details. It looked like the complaint could potentially be resolved soon, but the player stopped responding to us.

The player from Germany had an active self-exclusion in a sister casino due to a gambling problem. They believe that it shouldn't be allowed to open a new account with Casinoly Casino. After a closer examination, we rejected this complaint as unjustified.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.

The player from Ireland has received only €400 out of €750 from Cashwin, with €350 still pending since 29th May 2023. The casino has been making excuses regarding payment provider issues, providing incorrect ARN numbers, and delaying the withdrawal. The player later informed us he received his winnings and so we closed the complaint as resolved.

The player from Germany experienced a delay in withdrawal of his winnings amounting to 100€ since 15.03.2024. Despite multiple inquiries, he had been continuously told the finance department would handle it yet no progress had occurred. After the complaints team had been engaged, it was discovered that the player had not received a request for KYC verification and had won without a bonus. The casino was then contacted by our team, and they responded by providing proof of payment. The player acknowledged receipt of the payment, albeit late, and the case was subsequently marked as resolved.

The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.

The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.

The player from Germany requested withdrawals, but they have not been processed yet. The casino later started processing withdrawals in daily installments in compliance with their T&Cs, therefore we marked the complaint as resolved.

The player from Germany had been blocked due to unsuccessful verification. The casino then stated that the player had registered multiple accounts. The player explained that the second account belonged to his ex-girlfriend and that she lived in the same building as him. The casino responded and stated that they were conducting a further investigation and would inform us of the outcome. Upon concluding their investigation, the casino stated that the player's winnings would be paid to them but their account must remain closed. The player received his payment and the matter was resolved.

The player from Hesse has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested several withdrawals 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Cyprus is not able to withdraw his winnings due to unfinished KYC. The casino apologized to the player for the difficulties and stated that although there were still some outstanding documents required to complete the verification, the withdrawals would be processed. The player received their payments shortly after and the issue was resolved.

The player from Italy had an active self-exclusion in sister casinos due to a gambling problem. He believes that he should not have been able to register a new account with ZetCasino. Player’s complaint has been resolved successfully.

The player from Germany had his account has been blocked after requesting a withdrawal. The casino claims he opened multiple accounts. The issue was successfully resolved, the player received his winnings.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing account verification. Casino started to pay him in installments after successfull verification so we consider this case as resolved.

The player from Germany requested a withdrawal and account closure. He was informed, that the withdrawal had to be processed first, however the transaction was cancelled and funds returned to his account. The issue was eventually successfully resolved.

The player from Germany has been accused of breaching betting rules without further explanation. Consequently, his winnings have been cancelled and account blocked. The issue was resolved, the player received his funds.

The player from Greece had faced a withdrawal issue with a casino. He had requested a withdrawal four days prior, but the casino did not accept his chosen withdrawal method, Revolut iBank, and also did not permit withdrawal to his Skrill card. This had been his first withdrawal request and he hadn't encountered such issues in other casinos before. After several attempts and rejections, he had requested a withdrawal to a Greek bank. After 15 days, the withdrawal was finally successful.

The player from Brazil had deposited 106.32 via Pix, but the amount was not reflected in his casino account. After he submitted his complaint, the casino resolved the issue by crediting the amount to his account. However, the player did not receive the 100% first deposit bonus he was expecting. We had explained to him that each casino has its own unique bonus policy and it's up to the casino to determine if a player qualifies for a bonus. The complaint was then marked as resolved.

The player from Canada has sent their verification documents twice but the casino has refused them. The player believes that the casino might be deliberately avoiding payout. The complaint was resolved as the player got fully verified.

The player from Finland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player confirmed the issue has been resolved and the winnings paid out in full.