Casinoly Review

The player from Germany, who acknowledged her gambling addiction, had lost around 100k at Casinoly over two years. The most recent loss of €1,157 had occurred after a failed account closure attempt by the VIP manager. She had requested a refund of the last deposit and compensation for the overall loss. However, her self-exclusion request was made via an unofficial channel (WhatsApp) without specifying a reason for account closure. As a result, we were unable to assist her. Despite extending the response time, the player didn't provide any further information, leading us to reject the complaint as unjustified.

The player from India had requested a withdrawal of 10770, which was not processed by the online casino. After 22 days, the casino had blocked the player's account and cancelled the withdrawal without providing any reason. The player had sought assistance from the complaints team. Upon investigation, it had been revealed by the casino that the player had multiple accounts, which was against the industry standard of one account per person. Consequently, the player's complaint had been rejected due to violation of this rule.

The player from India had a withdrawal request of 4900 INR that was refused by Casinoly, after which his account was deactivated without any given reason. The player had stated that the casino hadn't requested any verification process, and his winnings were from real money gameplay. Despite his attempts to contact the casino, he hadn't received any response. We had suggested the player to wait for the casino's response as it could have been related to the verification process. However, after we extended the timeline, the player didn't provide any further updates, which led us to close the complaint.

The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported that her account had been blocked without any prior notification, even though she had all the necessary KYC verification documents. The casino did not provide a satisfactory response when she contacted them. We advised her to forward all relevant communication between her and the casino to us for further investigation. After reviewing the case, we reached out to the casino for clarification but did not receive a specific response regarding the player's withdrawal and account blockage. The player failed to respond to our further inquiries, leading us to reject the complaint due to lack of information.

The player from British Columbia had experienced technical issues while playing games on the casino website, which had caused the loss of spins and game progress. Despite her attempts to follow instructions from customer support, the problem had persisted and she had found the support unresponsive and rude. The player had sought compensation for her losses, either through a refund or by receiving free spins and another bonus claw chance. However, due to a lack of substantial evidence to prove the casino's deliberate fault, we had to reject the complaint. We had suggested the player contact the licensing authority or the game provider for further investigation.

The player from India had deposited 2000 and received a matching bonus, but had encountered issues when he attempted to withdraw his earnings. Despite meeting the wagering requirements, the withdrawal had been rejected due to an issue with his chosen deposit method. He had used UPI for deposit and attempted to withdraw via Paytm and Skrill, both attempts had been unsuccessful. His account had not been verified as the casino had not requested for it. He had been advised to wait up to 14 days for the verification and withdrawal process. However, the player lost all his winnings during this period. As a result, we were unable to assist further and the complaint had been closed.

The player from India, despite having had a fully verified account, dealt with a pending withdrawal since 11.03.2024. The casino's customer support had been unresponsive, only advising the player to wait. This had been the player's first withdrawal attempt, and it had been done via cryptocurrency without any active bonus. However, upon investigation, it was found that the player had breached the casino's terms and conditions by creating multiple accounts. Consequently, the player's complaint was rejected as unjustified, and the casino's actions were deemed correct and within their terms and conditions.

The player from Finland had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days for the withdrawal process to complete and asked for his cooperation during this period. However, the player did not respond to further inquiries from the team, leading to the inability to investigate the issue further. As a result, the complaint had been rejected.

The player from India had had a successful win of 3,000 but his withdrawal request had been cancelled and his account had subsequently been blocked. The player had claimed to have won the amount through a mix of live casino games and sports betting, with the majority of winnings coming from the latter. After investigating the issue, we found that the player had multiple accounts with the casino, which was a breach of the casino's terms and conditions. As a result, the player's winnings had been confiscated, but his last deposit should have been refunded. The player's original account had remained open. The casino had acted correctly and in accordance with its terms and conditions, thus the complaint was closed as unjustified.

The player from India was frustrated as she hadn't received the withdrawal of 14,400rs initiated since March 12, 2024. Despite constant replies from customer support, her issue remained unresolved. The Complaints Team had suggested waiting for two weeks to allow the casino to process the payment. However, the player did not respond to the team's messages and questions, leading to the rejection of the complaint. The investigation couldn't proceed further due to the player's lack of communication.

The player from India had deposited and won some money, but had faced account closure and withdrawal cancellation by the casino, which cited duplicate accounts. The casino had not requested KYC documents for verification. The player had denied having any duplicate accounts or using any bonus. We had contacted the casino for evidence and they had provided information supporting their decision. After reviewing the evidence, we determined that the complaint had been unjustified due to the player breaching the casino's terms and conditions regarding multiple accounts. Therefore, the casino's actions were deemed to have been appropriate.

The player from Greece had attempted to withdraw a total of 1500 euros, but the money was never received even though it had been removed from the account. The casino had vaguely mentioned account verification as a reason. Despite multiple attempts to confirm his card, the issue had remained unresolved for over a month. We had asked the player to provide additional information including his deposit, bonus, and betting history, as well as the communication history with the casino. However, due to the player's failure to respond with the requested information, we couldn't investigate the issue further and had to reject the complaint.

The player from Turkey requested a withdrawal of 10,000 TL from Casinoly, which was denied without explanation. When the player attempted to access the account, it was disabled and the casino has not responded to inquiries. The casino has provided us with evidence that the player used a card not belonging to them. The player has not responded to this therefore we have rejected the complaint.

The player from Greece experienced two issues with the casino. The first was poor customer service, with email responses and website communications not being delivered. Secondly, their withdrawals were not being processed within the stated 1-3 business days window, with their latest withdrawal being held for 5 days. After communicating with the player, we learned that he had cancelled his withdrawal request and lost his balance. As a result, we were unable to assist further and had closed the complaint.

The player from Greece had experienced repeated cancellation of withdrawals due to a system error and provider rejection. Despite having used different methods, the player was still expecting to wait for a resolution. The player had communicated with the casino multiple times and was asked to wait for 3-5 working days each time. After a month of waiting and multiple attempts to withdraw, the player finally received an email to manually provide his bank details. The casino had processed the withdrawal after this. The player had confirmed receipt of the funds after one month and seven days. We had closed the complaint as 'resolved'.

The player from Germany, who was struggling to withdraw remaining winnings of €5,580 from Casinoly, had received two previous payouts but then faced a vague error message restricting the withdrawal action. Despite numerous attempts to resolve the issue through chat and email, the player had not received a satisfactory response from the casino's finance department. The player had confirmed that he activated a deposit bonus and met the wagering requirement. Recently, he had been able to initiate another withdrawal but the payment had not yet been credited to his account. We extended the complaint's timer by 7 days, but the player did not respond further. Therefore, we rejected the complaint.

The player from North Macedonia had faced a delayed withdrawal from Casinoly. Despite the casino's policies having indicated a maximum three-day delay, the player had been informed it could take up to five days. The player had reported that he won the money through real play, not bonuses, and that the casino had cited technical issues due to a high volume of withdrawal requests as the reason for the delay. Despite our efforts to assist, the player did not respond to further inquiries, which led to the rejection of the complaint.

The player from India, who regularly used Casinoly, found his account had been disabled without a given reason. After he contacted customer support, no resolution was provided. He claimed that his account had been blocked without making any withdrawals and accused the casino of scamming him. We invited the casino to respond, and they stated that the player's account balance had been zero and the account had been closed as per their terms and conditions. The player disputed this claim, but the casino provided proof that the player had used all his funds. As a result, we had to reject the player's complaint.

The player from Germany had won over €4000 at Casinoly but her account was blocked by the administrator and she didn't know why. She had played the game Supreme Hot and didn't have an active bonus during her gameplay. The account deactivation occurred after her second withdrawal request. The player claimed to have received an email from the casino stating she didn't need to verify her account. We reached out to the player for more information and extended the timer for her response. However, the player did not respond to our messages, which led to the rejection of the complaint due to lack of further information.

The player from Greece had won 4,000 euros playing blackjack, but his account balance did not reflect his winnings. Despite his repeated attempts to contact the casino's support team over a five-day period, his issue remained unresolved and had been forwarded to the casino's investigation department. The player had provided screenshots and had a conversation with the support team, but the issue persisted. We had extended the deadline for the player to respond, but due to lack of communication from the player's side, we had to reject the complaint. The player, however, could reopen the complaint at any time.

The player from Greece won 71400 Euros from Casinoly. After completing the verification process, his account was permanently closed without any explanation or apparent breach of rules. The casino has provided us evidence of multiple accounts therefore we have rejected the complaint.

The player from Austria had deposited around 2000 Euros in Casinoly Casino and increased balance to 9800 Euros. Their first attempt to withdraw was repeatedly delayed and then their account was abruptly closed. The casino had refused to reopen the account or accept their passport for verification. After the player filed a complaint, they received a partial payment of 800 Euros but were unsure if the remaining balance would be paid. We had agreed to keep the complaint open until all payments were received. However, the player did not respond to our further messages, leading us to reject the complaint due to lack of response.

The player from Spain had won 500€ and had been waiting for 12 days for the casino to process his payment. Initially, the casino had suggested the issue was with the player's bank but later refused the withdrawal, claiming the winnings were from a bonus. The player's account had not been verified, and the casino had not requested him to do so. After multiple attempts to resolve the issue, the casino had clarified that the player was only eligible for 150€ instead of 500€ due to the bonus having a maximum cashout of 5x the bonus amount. Consequently, we had rejected the complaint as the player's winnings had exceeded the bonus cap.

The player from Greece won on the Zeus vs. Hades slot machine but cannot withdraw his winnings of €500. The casino asked him to provide various documents for verification, including proof of a canceled card he no longer has access. After a week of unsuccessful communication with the casino's support, his account was blocked by the administrator. After contacting casino and their affiliates we still weren't able to get a response. Casino has requested to reopen the complaints. Casino has provided us with evidence of collusion, therefore, we have rejected the complaints.

A player from Greece is experiencing difficulties with withdrawal. The casino refused to process the withdrawal to the Visa debit card and cancelled a bank transfer after 6 working days due to an alleged error. The player has been struggling with this issue for 10 days. We rejected the complaint because the player stopped responding.

The player from Germany finds the casino's operations illegal based on local laws and has requested a refund of his deposits. Shortly after making this request, the player's account was disabled and he has not received a response about this issue. The complaint was closed as the player stopped responding.

The withdrawal request from the Canadian player was declined because of a deposit made from a shared account with his spouse. The issue was successfully resolved as the casino eventually credited the player's winnings back to his account balance.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested withdrawals three months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Finland would like to play a specific game within a "weekly challenge". Unfortunately, it is not possible. There is a technical issue, and the casino assured us it is still being checked. Until the issue is resolved, the casino offered an alternative offer to the player (personalized match bonuses available weekly per request). However, the complaint was rejected because the player stopped responding to our messages and questions.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested two withdrawals. Unfortunately, payments seem to be delayed. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has stopped responding and the complaint was closed as "rejected".

The player's withdrawal is delayed for almost 3 weeks. We contacted the casino and found out that the withdrawal requests had been finally processed, and the player received her winnings, so the complaint was closed as resolved.

The player from Germany is dissatisfied with the length of the withdrawal process. Unfortunately, the player lost their winnings before we managed to help, therefore, we were forced to reject this complaint.

The player's withdrawal is delayed for almost 2 weeks. The casino reacted to the case asking for the players' payment details, but unfortunately there's been no further response from the player so we were forced to reject this complaint.

The player from Germany has requested a withdrawal six months ago. Unfortunately, the payment had been pending and later disappeared completely from the account. The casino responded to apologize for the delay and to inform the player that their payment had now been processed. The player then received their payment and the issue was resolved.

The player from Germany tried to withdraw his winnings, but the withdrawal request has been canceled allegedly due to incorrect payment details. It looked like the complaint could potentially be resolved soon, but the player stopped responding to us.

The player from Germany had an active self-exclusion in a sister casino due to a gambling problem. They believe that it shouldn't be allowed to open a new account with Casinoly Casino. After a closer examination, we rejected this complaint as unjustified.

The player from Italy faced issues with withdrawals being re-credited to her account while being asked to verify documents again, despite having completed the verification process previously. She stated she had not used bonuses or free spins. The issue was resolved after she successfully submitted the required selfie for verification, leading to the approval of her documents. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany had registered at Winsane Casino without knowledge of its invalid license in Germany and had attempted to self-exclude due to gambling addiction, but received no response. He had deposited €1650 into the casino and was seeking assistance in closing his account and reclaiming his deposits. The issue was resolved when the player received his money back after further communication with the casino's support team. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.

The player from Italy experienced difficulties withdrawing her balance after submitting the required documents. She was repeatedly asked for a screenshot of a bank card statement but only had a Postepay Evolution statement, which had not been approved. The issue was resolved after the casino reviewed her case and provided her with the necessary steps to complete the verification process. She confirmed that the problem was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany faced issues with withdrawing money, as the casino repeatedly rejected her withdrawal requests despite her submitting the required documents daily for the past 5 days. She needed to provide a selfie with her ID and an elbow visible, along with a Paysafe document showing her deposit, but verification had not been successfully completed. The issue was resolved after the player confirmed that the necessary documents were successfully submitted and accepted by the casino. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Italy requested to close their account at Winsane Casino but faced delays and unresponsive customer support. They wanted to close the account to prevent further gambling temptation. The account was successfully closed following the player's confirmation, resolving the issue.

The player from Germany had their withdrawal request denied by the casino without an explanation. The issue was resolved when the player received their winnings after further communication with the casino.

The player from Greece had requested the closure of his account at a casino for responsible gambling reasons. He had communicated this request through both email and live chat, but his account had remained open, which allowed him to deposit and gamble. The player had stated that he wanted to close his account due to gambling addiction. His account was successfully closed. The player had confirmed the resolution of his issue and the complaint had been marked as resolved.

The player from Italy had deposited 350 euros, but the funds were not credited to her gaming account despite her providing a screenshot of the transaction. The issue was resolved after she confirmed that the deposit had been successfully processed. The complaint was marked as 'resolved' in our system.

The player from Spain was having difficulties withdrawing 500 euros despite his account being fully verified. He had been waiting for over 3 days while receiving responses only via live chat. We advised the player to wait up to 14 days for the withdrawal process to complete. The player later confirmed that he had received his winnings, and the complaint was marked as resolved.

The player from Finland was experiencing a delay with his withdrawal of 270€, which exceeded the usual 3 business day processing time. The casino customer service had been unable to provide a completion date. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the withdrawal had been paid, and we subsequently closed the complaint.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.

The player from Ireland has received only €400 out of €750 from Cashwin, with €350 still pending since 29th May 2023. The casino has been making excuses regarding payment provider issues, providing incorrect ARN numbers, and delaying the withdrawal. The player later informed us he received his winnings and so we closed the complaint as resolved.

The player from British Columbia had deposited 1,200 CAD, won 3,150 CAD, and later discovered that their account had been closed by Zet Casino. The casino had informed the player that the account was closed based on an administrative decision and deducted 1,950 CAD from the winnings. After a series of communications regarding KYC verification, the player provided the necessary documents, and the issue was resolved when the player confirmed receipt of the winnings. The complaint was then considered successfully resolved by the Complaints Team.

The player from Austria requested a withdrawal of 100€ on June 30th but received only messages stating she had to wait. She was unable to withdraw the remaining 977€ balance until the first withdrawal was completed. The casino requested additional documents for verification, which were provided by the player. After verifying the documents, the player's account was approved, and the remaining balance was successfully withdrawn. We confirmed the resolution of the issue.

The player from Germany experienced a delay in withdrawal of his winnings amounting to 100€ since 15.03.2024. Despite multiple inquiries, he had been continuously told the finance department would handle it yet no progress had occurred. After the complaints team had been engaged, it was discovered that the player had not received a request for KYC verification and had won without a bonus. The casino was then contacted by our team, and they responded by providing proof of payment. The player acknowledged receipt of the payment, albeit late, and the case was subsequently marked as resolved.

The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.

The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.