Casinoly Review

The player from Rhineland-Palatinate reported winning €600 at Casinoly Casino, but found that €450 had been withdrawn without his consent, leaving only €150 in his account. Support claimed that the amount had been mistakenly credited, but the player believed it was an unfair loss and requested assistance in recovering the funds. After reviewing the case, it was concluded that the winnings had derived from a no-deposit bonus, and the maximum cashout rule of 5x the initial bonus amount had applied. Consequently, the complaint was closed as unjustified.

The player from Greece had won €50 and €100 while playing blackjack using Evolution but had not received these winnings in his casino account. Despite daily contact with the casino, he received no resolution and was frustrated with the delay. The issue was resolved after the player confirmed that the winnings had been credited to his account. We marked the complaint as 'resolved' and appreciated his cooperation throughout the process.

The player from Germany had successfully withdrawn €1500 using Jeton but encountered issues while trying to withdraw the remaining €2165 with MyFinity and Jeton. Despite multiple attempts and contacting support, she could not upload the necessary verification documents and had not received further communication. The Complaints Team intervened, facilitating communication between her and the casino. Eventually, after numerous document submissions and clarifications, the casino processed her remaining winnings, allowing her to receive the funds. The case was marked as resolved.

The player from Brazil had won 600 R$ but faced issues with the withdrawal process, which switched between cancellation and withdrawal status. The player expressed disappointment in the casino's reliability and had doubts about receiving the winnings. The complaint was rejected due to the lack of response from the player to the Complaints Team's inquiries, which prevented further investigation or resolution of the issue. The Complaints Team remained open to assisting if the player chose to resume communication in the future.

The player from Ireland requested assistance after suffering a severe gambling addiction and losing €8,000 over the previous month and a half. Despite having previously blocked and unblocked his account, he was unable to communicate with casino support after requesting account access be blocked again and a return of his recent winnings. The Complaints Team concluded that they could not assist further with the complaint regarding the return of funds, as the player had been able to reopen the casino account and there was no evidence of a prior closure due to gambling addiction. The player was advised to clearly specify self-exclusion requests and to seek professional help for his gambling issues.

The player from Australia had requested a withdrawal on 6/9/2024, but it remained pending after two weeks despite having a fully verified account and previous successful withdrawals. The casino's terms stated that payments were processed within three days, which had not been met, and support provided no clear timeframe for resolution. Following communication and document submissions regarding account verification issues and technical errors with the casino's website, the complaint was escalated. Eventually, the player's account was verified, and the withdrawal of $800 AUD was successfully processed into her crypto wallet. The issue was marked as resolved.

The player from Brazil had successfully deposited 100 reais and won 240 reais but faced difficulties in withdrawing the winnings. Despite the player's claims of having met all criteria for withdrawal, including completing KYC verification and not using any bonuses, the Complaints Team was unable to proceed due to a lack of response from the player regarding essential questions about minimum funds rollover. As a result, the complaint was rejected.

The player from Greece faced issues with a withdrawal, specifically a refund of 449 euros, while also receiving a bonus on a spin that involved a 3 euro bet. The complaint was investigated, but it was determined that without sufficient evidence to support the claim, the player's complaint could not be resolved favorably. As a result, the complaint was rejected due to the lack of proof regarding the incident. The player was advised to review their betting history and may have contacted the gaming provider directly for further assistance.

The player from Brazil had made a deposit at Casinoly and won, but had not received the credited winnings. The casino had initially promised the withdrawal within three business days, which was extended to five, yet the funds remained uncredited despite repeated assurances. The player's winnings were eventually returned to his gaming account, and he had played with the funds before losing them. As a result, the complaint was closed and rejected, as assistance could not be provided for funds spent during gameplay.

The player from Brazil successfully won and requested a withdrawal of R$ 1,400.00 on 07/30/24, but faced delays despite following the casino's instructions to switch withdrawal methods. After six days of waiting and receiving repeated generic responses from support, the player expressed concern about the situation and also encountered issues with the provided email address. The issue was resolved after the player confirmed that the deposit had been completed, leading to the closure of the complaint. We acknowledged the player's appreciation for the assistance provided.

The player from Brazil experienced delays in receiving payments from Casinoly. We informed him that withdrawal processing could take up to 14 days due to KYC verification or high withdrawal requests. The player confirmed that no verification had been requested yet and expressed frustration after three business days. The player later updated that Casinoly had paid the winnings. The complaint was then marked as resolved.

The player from Germany faced issues verifying her bank account at Casinoly because the casino requested a different card number than the one used for deposits. Despite having contacted support multiple times, the player did not receive clear answers. The Complaints Team communicated with the casino regarding the verification issue and emphasized the importance of the KYC process. Ultimately, the complaint was rejected due to the player not responding to our questions.

The player from Germany, who acknowledged her gambling addiction, had lost around 100k at Casinoly over two years. The most recent loss of €1,157 had occurred after a failed account closure attempt by the VIP manager. She had requested a refund of the last deposit and compensation for the overall loss. However, her self-exclusion request was made via an unofficial channel (WhatsApp) without specifying a reason for account closure. As a result, we were unable to assist her. Despite extending the response time, the player didn't provide any further information, leading us to reject the complaint as unjustified.

The player from India had requested a withdrawal of 10770, which was not processed by the online casino. After 22 days, the casino had blocked the player's account and cancelled the withdrawal without providing any reason. The player had sought assistance from the complaints team. Upon investigation, it had been revealed by the casino that the player had multiple accounts, which was against the industry standard of one account per person. Consequently, the player's complaint had been rejected due to violation of this rule.

The player from India had a withdrawal request of 4900 INR that was refused by Casinoly, after which his account was deactivated without any given reason. The player had stated that the casino hadn't requested any verification process, and his winnings were from real money gameplay. Despite his attempts to contact the casino, he hadn't received any response. We had suggested the player to wait for the casino's response as it could have been related to the verification process. However, after we extended the timeline, the player didn't provide any further updates, which led us to close the complaint.

The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported that her account had been blocked without any prior notification, even though she had all the necessary KYC verification documents. The casino did not provide a satisfactory response when she contacted them. We advised her to forward all relevant communication between her and the casino to us for further investigation. After reviewing the case, we reached out to the casino for clarification but did not receive a specific response regarding the player's withdrawal and account blockage. The player failed to respond to our further inquiries, leading us to reject the complaint due to lack of information.

The player from British Columbia had experienced technical issues while playing games on the casino website, which had caused the loss of spins and game progress. Despite her attempts to follow instructions from customer support, the problem had persisted and she had found the support unresponsive and rude. The player had sought compensation for her losses, either through a refund or by receiving free spins and another bonus claw chance. However, due to a lack of substantial evidence to prove the casino's deliberate fault, we had to reject the complaint. We had suggested the player contact the licensing authority or the game provider for further investigation.

The player from India had deposited 2000 and received a matching bonus, but had encountered issues when he attempted to withdraw his earnings. Despite meeting the wagering requirements, the withdrawal had been rejected due to an issue with his chosen deposit method. He had used UPI for deposit and attempted to withdraw via Paytm and Skrill, both attempts had been unsuccessful. His account had not been verified as the casino had not requested for it. He had been advised to wait up to 14 days for the verification and withdrawal process. However, the player lost all his winnings during this period. As a result, we were unable to assist further and the complaint had been closed.

The player from India, despite having had a fully verified account, dealt with a pending withdrawal since 11.03.2024. The casino's customer support had been unresponsive, only advising the player to wait. This had been the player's first withdrawal attempt, and it had been done via cryptocurrency without any active bonus. However, upon investigation, it was found that the player had breached the casino's terms and conditions by creating multiple accounts. Consequently, the player's complaint was rejected as unjustified, and the casino's actions were deemed correct and within their terms and conditions.

The player from Finland had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days for the withdrawal process to complete and asked for his cooperation during this period. However, the player did not respond to further inquiries from the team, leading to the inability to investigate the issue further. As a result, the complaint had been rejected.

The player from India had had a successful win of 3,000 but his withdrawal request had been cancelled and his account had subsequently been blocked. The player had claimed to have won the amount through a mix of live casino games and sports betting, with the majority of winnings coming from the latter. After investigating the issue, we found that the player had multiple accounts with the casino, which was a breach of the casino's terms and conditions. As a result, the player's winnings had been confiscated, but his last deposit should have been refunded. The player's original account had remained open. The casino had acted correctly and in accordance with its terms and conditions, thus the complaint was closed as unjustified.

The player from India was frustrated as she hadn't received the withdrawal of 14,400rs initiated since March 12, 2024. Despite constant replies from customer support, her issue remained unresolved. The Complaints Team had suggested waiting for two weeks to allow the casino to process the payment. However, the player did not respond to the team's messages and questions, leading to the rejection of the complaint. The investigation couldn't proceed further due to the player's lack of communication.

The player from India had deposited and won some money, but had faced account closure and withdrawal cancellation by the casino, which cited duplicate accounts. The casino had not requested KYC documents for verification. The player had denied having any duplicate accounts or using any bonus. We had contacted the casino for evidence and they had provided information supporting their decision. After reviewing the evidence, we determined that the complaint had been unjustified due to the player breaching the casino's terms and conditions regarding multiple accounts. Therefore, the casino's actions were deemed to have been appropriate.

The player from Greece had attempted to withdraw a total of 1500 euros, but the money was never received even though it had been removed from the account. The casino had vaguely mentioned account verification as a reason. Despite multiple attempts to confirm his card, the issue had remained unresolved for over a month. We had asked the player to provide additional information including his deposit, bonus, and betting history, as well as the communication history with the casino. However, due to the player's failure to respond with the requested information, we couldn't investigate the issue further and had to reject the complaint.

The player from Turkey requested a withdrawal of 10,000 TL from Casinoly, which was denied without explanation. When the player attempted to access the account, it was disabled and the casino has not responded to inquiries. The casino has provided us with evidence that the player used a card not belonging to them. The player has not responded to this therefore we have rejected the complaint.

The player from Greece experienced two issues with the casino. The first was poor customer service, with email responses and website communications not being delivered. Secondly, their withdrawals were not being processed within the stated 1-3 business days window, with their latest withdrawal being held for 5 days. After communicating with the player, we learned that he had cancelled his withdrawal request and lost his balance. As a result, we were unable to assist further and had closed the complaint.

The player from Greece had experienced repeated cancellation of withdrawals due to a system error and provider rejection. Despite having used different methods, the player was still expecting to wait for a resolution. The player had communicated with the casino multiple times and was asked to wait for 3-5 working days each time. After a month of waiting and multiple attempts to withdraw, the player finally received an email to manually provide his bank details. The casino had processed the withdrawal after this. The player had confirmed receipt of the funds after one month and seven days. We had closed the complaint as 'resolved'.

The player from Germany, who was struggling to withdraw remaining winnings of €5,580 from Casinoly, had received two previous payouts but then faced a vague error message restricting the withdrawal action. Despite numerous attempts to resolve the issue through chat and email, the player had not received a satisfactory response from the casino's finance department. The player had confirmed that he activated a deposit bonus and met the wagering requirement. Recently, he had been able to initiate another withdrawal but the payment had not yet been credited to his account. We extended the complaint's timer by 7 days, but the player did not respond further. Therefore, we rejected the complaint.

The player from North Macedonia had faced a delayed withdrawal from Casinoly. Despite the casino's policies having indicated a maximum three-day delay, the player had been informed it could take up to five days. The player had reported that he won the money through real play, not bonuses, and that the casino had cited technical issues due to a high volume of withdrawal requests as the reason for the delay. Despite our efforts to assist, the player did not respond to further inquiries, which led to the rejection of the complaint.

The player from India, who regularly used Casinoly, found his account had been disabled without a given reason. After he contacted customer support, no resolution was provided. He claimed that his account had been blocked without making any withdrawals and accused the casino of scamming him. We invited the casino to respond, and they stated that the player's account balance had been zero and the account had been closed as per their terms and conditions. The player disputed this claim, but the casino provided proof that the player had used all his funds. As a result, we had to reject the player's complaint.

The player from Germany had won over €4000 at Casinoly but her account was blocked by the administrator and she didn't know why. She had played the game Supreme Hot and didn't have an active bonus during her gameplay. The account deactivation occurred after her second withdrawal request. The player claimed to have received an email from the casino stating she didn't need to verify her account. We reached out to the player for more information and extended the timer for her response. However, the player did not respond to our messages, which led to the rejection of the complaint due to lack of further information.

The player from Greece had won 4,000 euros playing blackjack, but his account balance did not reflect his winnings. Despite his repeated attempts to contact the casino's support team over a five-day period, his issue remained unresolved and had been forwarded to the casino's investigation department. The player had provided screenshots and had a conversation with the support team, but the issue persisted. We had extended the deadline for the player to respond, but due to lack of communication from the player's side, we had to reject the complaint. The player, however, could reopen the complaint at any time.

The player from Greece won 71400 Euros from Casinoly. After completing the verification process, his account was permanently closed without any explanation or apparent breach of rules. The casino has provided us evidence of multiple accounts therefore we have rejected the complaint.

The player from Austria had deposited around 2000 Euros in Casinoly Casino and increased balance to 9800 Euros. Their first attempt to withdraw was repeatedly delayed and then their account was abruptly closed. The casino had refused to reopen the account or accept their passport for verification. After the player filed a complaint, they received a partial payment of 800 Euros but were unsure if the remaining balance would be paid. We had agreed to keep the complaint open until all payments were received. However, the player did not respond to our further messages, leading us to reject the complaint due to lack of response.

The player from Spain had won 500€ and had been waiting for 12 days for the casino to process his payment. Initially, the casino had suggested the issue was with the player's bank but later refused the withdrawal, claiming the winnings were from a bonus. The player's account had not been verified, and the casino had not requested him to do so. After multiple attempts to resolve the issue, the casino had clarified that the player was only eligible for 150€ instead of 500€ due to the bonus having a maximum cashout of 5x the bonus amount. Consequently, we had rejected the complaint as the player's winnings had exceeded the bonus cap.

The player from Greece won on the Zeus vs. Hades slot machine but cannot withdraw his winnings of €500. The casino asked him to provide various documents for verification, including proof of a canceled card he no longer has access. After a week of unsuccessful communication with the casino's support, his account was blocked by the administrator. After contacting casino and their affiliates we still weren't able to get a response. Casino has requested to reopen the complaints. Casino has provided us with evidence of collusion, therefore, we have rejected the complaints.

A player from Greece is experiencing difficulties with withdrawal. The casino refused to process the withdrawal to the Visa debit card and cancelled a bank transfer after 6 working days due to an alleged error. The player has been struggling with this issue for 10 days. We rejected the complaint because the player stopped responding.

The player from Germany finds the casino's operations illegal based on local laws and has requested a refund of his deposits. Shortly after making this request, the player's account was disabled and he has not received a response about this issue. The complaint was closed as the player stopped responding.

The withdrawal request from the Canadian player was declined because of a deposit made from a shared account with his spouse. The issue was successfully resolved as the casino eventually credited the player's winnings back to his account balance.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested withdrawals three months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Finland would like to play a specific game within a "weekly challenge". Unfortunately, it is not possible. There is a technical issue, and the casino assured us it is still being checked. Until the issue is resolved, the casino offered an alternative offer to the player (personalized match bonuses available weekly per request). However, the complaint was rejected because the player stopped responding to our messages and questions.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested two withdrawals. Unfortunately, payments seem to be delayed. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has stopped responding and the complaint was closed as "rejected".

The player's withdrawal is delayed for almost 3 weeks. We contacted the casino and found out that the withdrawal requests had been finally processed, and the player received her winnings, so the complaint was closed as resolved.

The player from Germany is dissatisfied with the length of the withdrawal process. Unfortunately, the player lost their winnings before we managed to help, therefore, we were forced to reject this complaint.

The player's withdrawal is delayed for almost 2 weeks. The casino reacted to the case asking for the players' payment details, but unfortunately there's been no further response from the player so we were forced to reject this complaint.

The player from Germany has requested a withdrawal six months ago. Unfortunately, the payment had been pending and later disappeared completely from the account. The casino responded to apologize for the delay and to inform the player that their payment had now been processed. The player then received their payment and the issue was resolved.

The player from Germany tried to withdraw his winnings, but the withdrawal request has been canceled allegedly due to incorrect payment details. It looked like the complaint could potentially be resolved soon, but the player stopped responding to us.

The player from Germany had an active self-exclusion in a sister casino due to a gambling problem. They believe that it shouldn't be allowed to open a new account with Casinoly Casino. After a closer examination, we rejected this complaint as unjustified.

The player from Germany had been waiting for his withdrawal since April after winning a large amount on live sports bets. His payouts had been canceled without explanation, and he had been repeatedly misled by support staff. He requested assistance in addressing these issues. The issue was resolved when he received his first withdrawal, and the final amount was transferred successfully. The Complaints Team marked the complaint as resolved and offered further assistance if needed in the future.

The player from Austria had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The Complaints Team had informed him that withdrawal processing could take time, and he was advised to wait at least 14 days. However, after further communication, he confirmed that he had received his withdrawal, and the issue was marked as resolved. The team expressed appreciation for his cooperation and encouraged him to reach out for future assistance if needed.

The player from Quebec experienced issues with a deposit made through Interac, for which he received confirmation but never received the funds. Customer service was unresponsive despite him providing all necessary documentation to the casino. After escalating the issue to his payment provider, a supervisor contacted the casino, leading to the funds being credited to his account. The issue was resolved, and he had self-excluded from the casino, expressing concerns about its customer service.

The player from Brazil filed a complaint against a casino for delays in paying out winnings and not verifying accounts promptly, which led to prolonged withdrawal processes. The issue was resolved when the player received his winnings of 996 reais without needing to go through the verification process. The Complaints Team marked the case as resolved and appreciated the player's cooperation.

The player from Quebec had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After further communication, it was confirmed that the player eventually received his winnings. The issue was resolved as the player had been patient and cooperative throughout the process, allowing the casino to complete the necessary verification steps.

The player from Portugal had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The Complaints Team intervened after she reported repeated delays and unresponsive communication from the casino. Following this, the casino confirmed that her withdrawal had been processed, and the funds had been sent, which could take 3-5 working days to appear in her account. The player subsequently confirmed that the funds had been received, and the complaint was marked as resolved.

The player from Portugal had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After further communication with the casino, the payment was successfully processed following the player's persistence. The issue was resolved, and the Complaints Team marked the complaint as 'resolved' in their system.

The player from Greece experienced delays with his withdrawals, having requested three separate withdrawals of 500€ each over the past 14 days, but only 500€ remained in his account. He was repeatedly told by customer support that everything was okay, yet he still awaited his funds. After communication with the Complaints Team, it was confirmed that his first withdrawal had been completed, followed by the completion of the remaining two withdrawals. The issue was then marked as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. After the player reported ongoing delays and a lack of communication from the casino, the Complaints Team intervened. The casino later confirmed that the player's withdrawal of over €6,000 had been paid out. The issue was then marked as resolved by the Complaints Team.

The player from Greece had requested account deletion but felt that the casino was not allowing her to exit and was ignoring her requests to stop advertisements. She expressed frustration over losing money without being able to make a withdrawal and suggested that the casino should offer compensation for the inconvenience. The issue was resolved as her account was closed, following her self-exclusion request. The Complaints Team confirmed the closure and marked the complaint as resolved.

The player from Spain experienced difficulties trying to close his account at Supabet. Despite multiple attempts to confirm the closure via email, the account remained open. After further communication, he successfully provided the necessary information, and the casino subsequently closed his account. The issue was marked as resolved by the Complaints Team, confirming the player's account closure.

The player from Germany had requested immediate and permanent closure of her Supabet account on February 9th, 2025, due to gambling addiction, but the casino had not acted on her request. Despite her efforts, she had deposited an additional €6260 and sought assistance in closing her account and obtaining a refund of her deposits. After extensive communication between the player, the Complaints Team, and the casino, a refund of €3438 was eventually agreed upon and processed by the casino. The Complaints Team marked the issue as resolved following this outcome.

The player from Germany requested to close his account due to gambling addiction but had not received any response from support despite multiple attempts via email and live chat. The issue was resolved as the player confirmed that the account could be closed. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from Portugal had three pending withdrawals totaling 1,200€, but was unable to access the casino website, despite having tried on multiple devices. Additionally, he had not received any replies to his email inquiries. The Complaints Team had attempted to gather more information by reaching out for clarification, but the player did not respond to the inquiries. As a result, the complaint was rejected due to lack of communication. However, the complaint was later reopened at the player's request, and it was confirmed that all winnings had been paid out, leading to the issue being marked as resolved.

The player from Thailand had been attempting to withdraw his winnings for 9 months but faced constant denials of his submitted documents, including bank statements. Despite providing a Thai bank statement that matched his registered address, the casino continued to reject his requests. After multiple communications, the player uploaded original PDF documents, which were eventually approved. The balance issue was resolved, and he received his full payment. The complaint had been marked as resolved by the Complaints Team.

The player from Chile had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player confirmed that his account was verified and the casino had approved his withdrawal, but he experienced delays in receiving the funds. After further communication, the player reported that the casino had paid him, and he received his money. The issue was then marked as resolved by the Complaints Team.

The player from North Rhine-Westphalia was unable to withdraw his winnings of €2,300 despite having a verified profile and adhering to the casino's terms and conditions. He received vague responses from support without any progress on his payout. The issue was resolved when the casino began processing his payments, and he confirmed that he had received all his winnings. The complaint was marked as 'resolved' in the system.

The player from Germany faced repeated issues with a withdrawal of 580 euros, with the casino providing varying reasons for cancellation, despite initially being verified. They continually requested new documents, leaving the player frustrated and uncertain about their withdrawal status. After ongoing communication and persistence, the player's issue was resolved, and the winnings were successfully received. The complaint was marked as 'resolved' in the system.

The player from Portugal faced issues with withdrawal requests being rejected by the casino, despite having a fully verified account and previous successful withdrawals. A €700 withdrawal was denied without justification, and customer support was unable to provide an answer after an hour of chat. The issue was resolved when the player confirmed receiving the withdrawal, and the casino's support became attentive after multiple complaints. The player expressed renewed confidence in the casino following the resolution.

The player from Italy faced issues with withdrawals being re-credited to her account while being asked to verify documents again, despite having completed the verification process previously. She stated she had not used bonuses or free spins. The issue was resolved after she successfully submitted the required selfie for verification, leading to the approval of her documents. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany had registered at Winsane Casino without knowledge of its invalid license in Germany and had attempted to self-exclude due to gambling addiction, but received no response. He had deposited €1650 into the casino and was seeking assistance in closing his account and reclaiming his deposits. The issue was resolved when the player received his money back after further communication with the casino's support team. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.

The player from Italy experienced difficulties withdrawing her balance after submitting the required documents. She was repeatedly asked for a screenshot of a bank card statement but only had a Postepay Evolution statement, which had not been approved. The issue was resolved after the casino reviewed her case and provided her with the necessary steps to complete the verification process. She confirmed that the problem was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany faced issues with withdrawing money, as the casino repeatedly rejected her withdrawal requests despite her submitting the required documents daily for the past 5 days. She needed to provide a selfie with her ID and an elbow visible, along with a Paysafe document showing her deposit, but verification had not been successfully completed. The issue was resolved after the player confirmed that the necessary documents were successfully submitted and accepted by the casino. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Italy requested to close their account at Winsane Casino but faced delays and unresponsive customer support. They wanted to close the account to prevent further gambling temptation. The account was successfully closed following the player's confirmation, resolving the issue.

The player from Germany had their withdrawal request denied by the casino without an explanation. The issue was resolved when the player received their winnings after further communication with the casino.

The player from Greece had requested the closure of his account at a casino for responsible gambling reasons. He had communicated this request through both email and live chat, but his account had remained open, which allowed him to deposit and gamble. The player had stated that he wanted to close his account due to gambling addiction. His account was successfully closed. The player had confirmed the resolution of his issue and the complaint had been marked as resolved.

The player from the United Arab Emirates had requested a withdrawal from Greatwin two weeks ago, but the transaction remained pending without explanation. Despite multiple conversations with support, he felt they were providing inconsistent responses and suspected they did not intend to release his funds. The issue was resolved after the Complaints Team intervened, leading to the successful completion of his pending withdrawal request of 19 USD. The player confirmed receipt of the funds and expressed gratitude for the assistance.

The player from Finland had closed his account due to gambling addiction, but it was reopened without his consent, allowing him to play €500. He claimed that the casino violated rules and demanded the return of his deposits, but there had been no follow-up on their promise to investigate. The issue was resolved as the casino paid the player the requested amount, and confirmation of this payment was received. The complaint was marked as 'resolved' in the system.

The player from Switzerland had self-excluded from Greatwin due to gambling addiction but found his account reopened without consent and lost 14,526 CHF after relapsing. He had communicated with the casino regarding this violation of player protection, demanding a refund and a reblock of his account, but had received no adequate response. The Complaints Team intervened, facilitating communication between the player and the casino, which ultimately led to the player receiving a refund of 13,736 CHF. The case was marked as resolved.