1Red Casino - Player’s withdrawals are delayed.

I made a withdrawal on the 21st December 2024 of R10000 and 2nd withdrawal on the 22nd December of R19200 which were all approved but I haven't received the money in my bank account I have since been talking to the VIP Manager who 4 days ago said he has sent the problem to the higher department and still today said he has no answer

Dear Vholi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I have made a 1 successful withdrawal before and I was verified there was no activated bonus but somehow the system only allowed me to withdraw R19200 on my second withdrawal and Around R2000 was left I has since lost the money playing but I have previously used the bonus