The player from Germany experienced a delay in her deposit, which had not been processed for over 36 hours. Despite her bank authorizing the transaction, the support team continued to provide the same response, stating that it was with the finance department. She sought resolution for her missing funds. The issue was resolved when the player confirmed that the money was now available in her account, leading to the complaint being marked as 'resolved' by the Complaints Team.
Richville Casino - Player’s deposit is delayed.
Amount: €20
Richville Casino
Safety Index:Above averageSafety Index
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7.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 days ago
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3 days ago
Translation
I have a lot of patience, but I'm also at a loss when my deposit hasn't disappeared for over 36 hours. The support team is nice, but they're no help. I keep getting the same answer and being put off. My bank authorized the transaction immediately after the transfer, but support keeps telling me it's being forwarded to the finance department, but they've been telling me that for 36 hours. It's only a small amount, but it's money, my money, and I'd like it back.
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3 days ago
Dear Gehtdixhnixan,
Thank you very much for submitting your complaint. I'm sorry to hear about your issue.
If your deposit was never credited to your casino account, the best course of action would be to contact your payment provider. They will need to investigate the transaction, but please note that this process can take approximately one month. In such cases, the casino usually has limited ability to assist.
I regret that we can't be of more help at this time. I will leave this complaint open for a month, and I kindly ask you to keep us updated on any developments.
Thank you for your understanding.
Best regards,
Veronika
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3 days ago
Translation
Hello, I don't know if the description of my complaint was read in full. I already mentioned that my bank authorized the transaction immediately after the transfer. The bank statement shows that the money was transferred, so why should I ask my bank to verify it if the money has already been withdrawn from my account? My bank has nothing more to do with it, and it certainly wouldn't conduct a verification if the money was no longer in my bank.
Edited
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3 days ago
Translation
Can be closed. The money is on it, thanks.
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3 days ago
Dear Gehtdixhnixan,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika Fritz
Casino.Guru
